CRM

Czech Speaking Customer Service for Manufacturing industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a new opportunity for Czech Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes. As a customer service representative, you will assist clients in navigating their inquiries while ensuring a positive experience communicated effectively in Czech.


Key Responsibilities

  • Handle customer inquiries regarding products, orders, and manufacturing services via phone, email, and chat in Czech.
  • Provide detailed information about product specifications, availability, and pricing.
  • Assist customers with order processing, modifications, and inquiries about delivery timelines.
  • Resolve any issues or complaints promptly and efficiently, ensuring customer satisfaction.
  • Document all interactions accurately in our CRM system for record-keeping and follow-up.
  • Collaborate with internal teams, including production and logistics, to enhance the customer experience.
  • Stay informed about manufacturing trends and product updates to assist customers effectively.

Requirements

Job Skills

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Czech Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer service. As a customer service representative, you will assist clients by addressing their inquiries and ensuring a smooth customer experience in Czech.


Key Responsibilities

  • Handle customer inquiries related to logistics and supply chain services through phone, email, and live chat in Czech.
  • Provide accurate information regarding shipping options, delivery timelines, and service policies.
  • Assist customers with order management, tracking shipments, and resolving issues.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with internal teams to improve service delivery and respond effectively to customer needs.
  • Stay informed about industry trends and updates to provide relevant guidance to customers.

Requirements

Job Skills

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Czech Speaking Customer Service for Insurance industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Insurance industry. This role is perfect for individuals who are passionate about helping clients understand their insurance options and providing exceptional service. As a representative, you will assist customers in navigating their insurance inquiries while ensuring clear communication in Czech.


Key Responsibilities

  • Handle customer inquiries related to insurance policies, claims, and services via phone, email, and chat in Czech.
  • Provide information on policy details, coverage options, and premium rates.
  • Assist customers with the claims process and ensure timely resolutions.
  • Resolve customer complaints and inquiries with a focus on maintaining customer satisfaction.
  • Document all customer interactions accurately in the CRM system for record-keeping.
  • Collaborate with other departments to enhance service delivery and customer experience.
  • Stay informed about industry trends and updates to provide relevant information to customers.

Requirements

Job Skills

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Czech Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for individuals who are passionate about technology and customer support. In this role, you will assist clients with their inquiries and technical issues, providing top-notch service in Czech.


Key Responsibilities

  • Handle customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Czech.
  • Assist users with troubleshooting issues, software installation, and product functionality.
  • Provide clear and detailed information on product features, updates, and service offerings.
  • Resolve technical issues promptly, ensuring a high level of customer satisfaction.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Work closely with technical teams to provide detailed feedback and enhance service quality.
  • Stay updated on IT industry trends and company products to deliver informed support.

Requirements

Job Skills

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Czech Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is delighted to present an exciting opportunity for Czech Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and dedicated to delivering outstanding customer experiences. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Czech.


Key Responsibilities

  • Manage customer inquiries regarding hotel bookings, travel packages, and tourism activities via phone, email, and live chat in Czech.
  • Provide detailed information on available services, special offers, and travel guidelines.
  • Assist customers with reservation changes, cancellations, and handling special requests.
  • Resolve customer complaints in a quick and effective manner, ensuring high levels of satisfaction.
  • Document customer interactions accurately in the CRM system for future reference.
  • Collaborate with hotel and tourism partners to ensure a seamless customer experience.
  • Stay updated on travel trends, destinations, and company promotions to provide relevant information to customers.

Requirements

Job Skills

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Czech Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.


Key Responsibilities

  • Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
  • Provide detailed information on services, procedures, and healthcare plans to patients and clients.
  • Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
  • Resolve customer complaints and concerns with empathy and professionalism.
  • Document all interactions accurately in the CRM system, following privacy regulations.
  • Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
  • Stay informed about healthcare trends, services, and regulations to better assist customers.

Requirements

Job Skills

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Czech Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and dedicated to providing excellent customer experiences, this role is ideal for you. You will assist customers by addressing their inquiries related to products, services, and orders while communicating effectively in Czech.


Key Responsibilities

  • Handle customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in Czech.
  • Provide detailed information about product availability, pricing, and promotions.
  • Assist customers with order processing, modifications, and cancellations.
  • Resolve customer complaints efficiently, ensuring a high level of satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with the logistics and operational teams to ensure timely fulfillment of orders.
  • Stay informed about industry trends and new product offerings to better serve customers.

Requirements

Job Skills

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Czech Speaking Customer Service for Finance industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their inquiries related to financial products and services, ensuring a seamless experience in Czech.


Key Responsibilities

  • Manage customer inquiries regarding financial services, account management, and transaction details via phone, email, and chat in Czech.
  • Guide customers through financial products, account features, and regulatory information.
  • Assist customers with account setup, changes, and support with financial transactions.
  • Resolve customer complaints and issues in a timely and effective manner to maintain high satisfaction levels.
  • Document all customer interactions accurately within the CRM system for compliance and follow-up.
  • Collaborate with other departments to enhance service delivery and address customer needs efficiently.
  • Stay informed about financial regulations, market trends, and company offerings to provide accurate assistance.

Requirements

Job Skills

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Czech Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals with a passion for customer service and an interest in the energy industry. As a customer service representative, you will be responsible for assisting clients with their inquiries and issues, ensuring a smooth experience in Czech.


Key Responsibilities

  • Manage customer inquiries regarding energy services, pricing, and operations via phone, email, and live chat in Czech.
  • Provide information on service options, billing inquiries, and energy usage.
  • Assist customers with account management and report any issues to the relevant departments.
  • Resolve customer complaints promptly and efficiently while ensuring satisfaction.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with operational teams to provide updated information and resolve service-related queries.
  • Stay informed about industry developments and company offerings to better assist customers.

Requirements

Job Skills

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Czech Speaking Customer Service for Education & E-Learning industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to assist students and educators in maximizing their learning experiences. In this position, you will provide valuable support and guidance while communicating in Czech.


Key Responsibilities

  • Manage customer inquiries related to educational programs, online courses, and e-learning platforms via phone, email, and chat in Czech.
  • Provide information on course content, enrollment procedures, and platform navigation.
  • Assist users with account management, including registration, troubleshooting, and payment inquiries.
  • Resolve any issues or complaints promptly and professionally to ensure customer satisfaction.
  • Accurately document customer interactions and feedback in the CRM system.
  • Collaborate with educational content teams to provide comprehensive support and resources to customers.
  • Stay informed about industry trends and updates to effectively assist customers.

Requirements

Job Skills

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