Join Mercier Consultancy MD as a Dutch Speaking Solutions Consultant, where you can choose to work in either Greece or Bulgaria! We are looking for a talented individual who is passionate about client relations and solutions consulting. In this role, you will engage with clients to understand their needs and provide tailored solutions that enhance their business outcomes. This is a fantastic opportunity to work in a vibrant environment while enjoying the beautiful surroundings of either Greece or Bulgaria.

Key Responsibilities

• Interact with clients through in-depth consultations to gather their requirements and understand their business objectives.
• Create and present customized solutions that effectively address client challenges and align with their goals.
• Provide expert advice and recommendations as a trusted advisor to clients, ensuring satisfaction with our solutions.
• Collaborate with cross-functional teams to ensure seamless implementation and ongoing support of solutions.
• Facilitate training sessions to empower clients in maximizing the benefits of our products.
• Remain updated on industry trends and emerging technologies to offer relevant advice to clients.

Requirements

About the Job

Join Excelya as Clinical Logistic Supply Manager, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Medical Writing. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities :

Study Start-Up Coordination : Participation in study launch meetings, organization of internal evaluation committees, drafting of Scope of Work/Request for Proposal (SoW/RFP), and development of timelines with ongoing tracking.

CRO Selection & Contracting : Involvement in CRO selection (proposal analysis, bid defense meetings), budget estimation, financial/legal negotiation, and follow-up on contract approvals.

CRO Oversight: Leading the CRO kick-off meeting, reviewing user documentation, managing technical specifications, and coordinating input from internal stakeholders.

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is seeking a Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with the added benefit of paid relocation! This is a fantastic opportunity for individuals who are passionate about technology and customer engagement. In this role, you will work directly with clients, helping them navigate and implement our solutions to meet their unique business needs.

Key Responsibilities

• Conduct thorough client consultations to understand their specific requirements and business objectives.
• Design and deliver tailored solutions that effectively address client challenges and enhance their operational efficiency.
• Serve as a trusted advisor by providing expert insights and recommendations that align with industry best practices.
• Collaborate with internal teams to ensure seamless solution implementation and ongoing support for clients.
• Provide engaging training sessions to empower clients in utilizing our products effectively.
• Stay current with market trends and new technologies to provide relevant advice and support.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the position of Icelandic Speaking Solutions Consultant in Sofia, Bulgaria. This role comes with fully paid relocation support for the right candidate! As a key member of our team, you will work closely with our clients to understand their unique challenges and provide tailored solutions that drive success. If you are passionate about technology and customer engagement, this is the perfect opportunity for you!

Key Responsibilities

• Conduct client consultations to gather insights into their needs and business goals.
• Design and deliver customized solutions that effectively address the challenges faced by clients.
• Provide expert advice and recommendations, acting as a trusted partner to clients.
• Collaborate with internal stakeholders to ensure the seamless implementation of solutions.
• Facilitate training and workshops for clients to maximize their understanding and use of our products.
• Stay informed about industry trends and emerging technologies to offer relevant insights during consultations.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role: