Mercier Consultancy MD is excited to announce an opportunity for a Polish Speaking Back Office Gaming Support Specialist, with fully paid relocation. This position is ideal for individuals who are organized and possess strong problem-solving skills within the gaming industry. As part of our dedicated team, you will provide vital back office support, assisting both customers and internal teams to ensure a seamless experience in our gaming operations.

Key Responsibilities

• Deliver back office support for gaming-related inquiries from Polish-speaking customers through various communication channels.
• Collaborate with operational and technical teams to address and resolve issues effectively.
• Document customer interactions and internal processes with accuracy to maintain comprehensive records.
• Support the implementation of improvements to optimize back office operations and enhance customer satisfaction.
• Stay updated on gaming products, trends, and regulations to provide informed support.
• Participate in training and development programs to enhance your skills and knowledge in the gaming sector.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
• Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
• Document interactions and maintain accurate records of customer inquiries in the CRM system.
• Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
• Stay updated on industry trends and product updates to enhance customer support.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for a French Speaking Customer Service Agent to join a renowned multinational company, with the convenience of working remotely from Greece. This role is tailored for individuals who are passionate about providing exceptional customer service to French-speaking clients, helping them navigate inquiries and concerns with professionalism and care.

Responsibilities

• Handle inquiries from French-speaking customers via phone, email, and chat, ensuring prompt and accurate responses.
• Assist customers with product-related questions, order management, and account inquiries.
• Resolve customer complaints and issues, maintaining high levels of customer satisfaction.
• Document all customer interactions in the CRM system to ensure consistent service delivery.
• Collaborate with team members and other departments to enhance service offerings and efficiency.
• Stay informed about product features, promotions, and company updates to provide informed support.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Company Profile
AHOY is a dynamic venture studio based in the vibrant city of Dubai. Our passion lies in harnessing cutting-edge technology to drive innovation and empower businesses across diverse industries. With a focus on excellence and a commitment to delivering exceptional solutions, we serve as a trusted partner for companies aiming to thrive in today's digital landscape. From web and mobile app development to product prototyping and data processing automation, AHOY offers a comprehensive suite of services tailored to meet the evolving needs of businesses worldwide. Join us as we shape the future of technology and create impactful solutions that drive success for our clients.

Position Overview
AHOY is seeking a skilled and detail-oriented Test Automation Engineer to join our quality assurance team. In this role, you will be responsible for developing and executing automated test scripts to ensure the quality and functionality of our software products. You will work collaboratively with development and QA teams to implement effective testing solutions that enhance product performance and reliability.

Requirements

Position Overview
AHOY is seeking a Staff Node.js Backend Developer to join our remote team. In this role, you will lead the design and development of robust backend solutions that power our applications. You will have a significant impact on our technology stack and architecture while working with a talented team of engineers.

Key Responsibilities:

• Design, develop, and maintain scalable and high-performance backend services with Node.js.
• Architect and implement complex features and improvements in our existing applications.
• Collaborate with product managers and frontend developers to create seamless integrations.
• Mentor and guide junior developers through code reviews and architecture discussions.
• Ensure code quality through testing, monitoring, and adherence to best practices.
• Stay up-to-date with emerging technologies and industry trends to continuously improve our systems.

Requirements

Requirements:

Position Overview
AHOY is on the lookout for a Senior Node.js Backend Developer to join our dynamic remote team. In this role, you will be responsible for designing and implementing high-performance backend services that drive our applications. You'll collaborate closely with cross-functional teams to deliver top-notch solutions and elevate our technology stack.

Key Responsibilities:

• Design, develop, and maintain robust and scalable backend services using Node.js.
• Collaborate with frontend developers to ensure effective integration of user-facing elements with server-side logic.
• Optimize applications for maximum speed and scalability.
• Implement security and data protection measures
• Participate in code reviews, mentoring junior developers, and fostering a culture of continuous improvement.
• Troubleshoot, debug, and upgrade existing systems while keeping documentation up to date.

Requirements

Requirements:

AHOY is seeking a Senior iOS (Swift) Engineer to lead the development of high-performance mobile applications. In this role, you will leverage your expertise in Swift to create intuitive and dynamic user interfaces while ensuring robust backend integration. This position involves collaborating closely with design and product teams to enhance user experiences and deliver high-quality features.

Key Responsibilities:

• Design, develop, and maintain complex iOS applications using Swift.
• Collaborate with cross-functional teams to define and implement app features.
• Optimize application performance and ensure smooth operation on all iOS devices.
• Conduct code reviews and mentor junior developers.
• Stay updated on the latest iOS development trends and best practices.

Requirements

Qualifications:

Company Profile
AHOY is a leading technology firm focused on innovation and digital transformation. We specialize in developing scalable software solutions that empower businesses and enhance user experiences. Our diverse team is driven by a commitment to quality and excellence, providing an inclusive and dynamic workplace for tech enthusiasts to grow and thrive.

Position Overview
We are in search of a talented Senior Full Stack Developer to join our expanding team. The ideal candidate will be responsible for building high-performance applications and ensuring seamless integration of frontend and backend services. This role requires a solid understanding of modern web technologies and a passion for delivering exceptional user experiences.

Requirements

Key Responsibilities

Company Profile
AHOY is an innovative company specializing in developing advanced digital solutions that drive transformation across industries. Our remote work culture promotes flexibility and collaboration, enabling our team members to contribute their best ideas and skills from anywhere in the world. We pride ourselves on blending cutting-edge technology with creative problem-solving, ultimately ensuring our clients achieve their goals in the digital landscape.

Position Overview
We are on the lookout for a Senior Frontend Engineer to join our remote team. This role involves crafting engaging and intuitive user interfaces while leveraging the latest frontend technologies. You will collaborate closely with cross-functional teams to bring innovative concepts to life and optimize our web applications for performance and usability.

Requirements

Key Responsibilities