About the Role:

Step into a world of wonder at Mercier Consultancy MD as a Danish Customer Service Representative for a leading magical streaming universe! If you have a passion for customer service and a love for enchanting entertainment, this is the role for you.

In this position, you'll be the guiding light for our Danish-speaking customers, helping them navigate the vibrant offerings of the magical streaming platform. You’ll assist them with inquiries, provide solutions, and ensure they have an extraordinary experience every time they engage with our services.

Your Responsibilities:

• Deliver exceptional customer service to Danish-speaking clients by assisting with inquiries related to our magical streaming content.
• Utilize various communication channels, including phone, email, and chat, to provide swift and accurate responses.
• Collaborate with team members and contribute to a supportive team environment.
• Understand and promote the enchanting catalog available on the platform, keeping customers informed about new releases and features.
• Participate in training sessions to enhance your knowledge about the service and develop your customer service skills.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Customer Service Agent with one of the largest search engines in the world, based in Athens. In this pivotal role, you will be the first point of contact for Danish-speaking users, providing exceptional customer support and helping them utilize the powerful features of the search engine effectively.

Responsibilities

• Assist Danish-speaking customers via phone, email, and chat, addressing inquiries regarding the search engine’s tools and services.
• Guide users in troubleshooting issues they may encounter while using the platform, ensuring a smooth and user-friendly experience.
• Resolve complaints and enhance customer satisfaction by providing timely and effective solutions.
• Document customer interactions accurately in the CRM system for quality assurance and performance tracking.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Stay updated on product developments and industry trends to offer informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Danish Customer Service Agent to join the team servicing the world’s largest technology company. In this role, you will be pivotal in delivering outstanding customer service and support to our Danish-speaking clients. This position is ideal for those who are passionate about technology and dedicated to ensuring a superior customer experience.

Responsibilities

• Engage with Danish-speaking customers through phone, email, and chat to manage inquiries related to technology products and services.
• Provide detailed information about products, troubleshoot issues, and assist with account management.
• Resolve customer complaints with professionalism and a focus on achieving satisfaction.
• Document customer interactions in the CRM system to maintain comprehensive records.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on the latest technology trends and product offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is seeking a Danish Customer Service Agent for a leading online streaming service, offering a remote work opportunity based in Greece. In this role, you will play a vital part in providing exceptional support to Danish-speaking customers, ensuring a smooth and enjoyable streaming experience.

Responsibilities

• Assist Danish-speaking customers via phone, email, and chat with inquiries related to the streaming service, including account management and technical support.
• Guide customers in troubleshooting issues they may face while using the platform.
• Resolve customer complaints effectively, maintaining a focus on delivering excellent service.
• Document customer interactions accurately in the CRM system to track feedback and improve service quality.
• Collaborate with internal teams to escalate technical issues and facilitate prompt resolutions.
• Stay updated on new features, promotions, and content offerings to provide informed customer assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Danish Customer Advisor in the retail sector, offering a remote work arrangement throughout Greece. If you are enthusiastic about retail and have a passion for delivering excellent customer service, we invite you to join our dedicated team!

Key Responsibilities

• Provide high-quality customer support to Danish-speaking clients via phone, email, and chat regarding retail products and services.
• Assist customers with inquiries, guide them through purchasing decisions, and resolve any issues they may encounter.
• Handle customer complaints and provide effective solutions to enhance the shopping experience.
• Document all customer interactions in the CRM system to ensure accurate records and follow-up.
• Collaborate with internal teams to share customer feedback and suggest improvements to services.
• Stay informed about current retail products, trends, and company offerings to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer a position for a Danish Customer Advisor in the banking sector, located in the vibrant city of Athens! This role is perfect for individuals passionate about financial services and eager to provide exceptional support to our Danish-speaking clients.

Key Responsibilities

• Deliver high-quality customer service to Danish-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with inquiries about accounts, transactions, loans, and other banking services.
• Resolve customer complaints and provide effective solutions to enhance the banking experience.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate with internal teams to relay customer feedback and implement service improvements.
• Stay informed about the latest banking regulations, products, and trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to offer a position for a Croatian Customer Support Representative in the beautiful city of Athens, Greece. This role is ideal for energetic individuals who are passionate about customer service and want to assist our Croatian-speaking clients in their inquiries and challenges.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients through various channels, including phone, email, and chat.
• Respond promptly and accurately to inquiries about products, services, and company policies.
• Identify and resolve customer complaints and issues efficiently to ensure high satisfaction levels.
• Document all customer interactions in our CRM system for continuous improvement and service enhancement.
• Collaborate with team members across departments to deliver comprehensive solutions to customer needs.
• Stay informed about the latest product offerings and industry trends to better assist customers.

Requirements

Senior Data Scientist – DeFi Economic Risk & Security

Location: Remote - Preference is in Europe to overlap 5hours with EST timezone

Compensation: $130K - $150K

Join a pioneering company that provides the first automated, on-chain economic security system for crypto protocols. Our platform is trusted by leading DeFi protocols, collectively securing and managing billions of dollars in assets, by utilizing world-class custom EVM simulations to optimize risk management and capital efficiency. This is a high-impact role at the intersection of quantitative finance, data science, and decentralized technology.

As a Senior Data Scientist, reporting directly to the Head of Economic Risk & Strategy, you will be a critical driver of our modeling capabilities and data insights across the decentralized finance ecosystem. You will lead innovative research to understand market actor behavior and model these dynamics within our advanced simulation platform.

Your Mission & Responsibilities:

We are currently seeking a proven Director to manage and grow our government sales vertical specifically focused on State & Local government agencies. 

The State & Local Director role demands a strong and proven track record in seeking out and building relationships with end users, consultants, architects, general contractors, contract vehicle holders and industry influencers. In addition to building and executing on a sound goto market strategy, while managing a team of business development managers. The ideal candidate must bring a high level of business expertise, technical knowledge and/or education, an established end-user contact list, and resourcefulness to facilitate a strong business development process that leads to new projects and opportunities. This involves engaging with internal/external customers and identifying and analyzing new opportunities - whether known or not. Responsibilities include acquiring new projects within State & Local Government Agencies in the United States and Canada. The individual in this position is responsible for developing pipelines, qualifying opportunities, boosting revenue individually, managing and mentoring a team of State & Local Business Development managers.

We are currently seeking a Business Development Manager to support our Government sales vertical specifically focused on State & Local government agencies. 

The State and Local Business Development role demands a strong and proven track record in seeking out and building relationships with end users, consultants, architects, general contractors, contract vehicle holders and industry influencers. The ideal candidate must bring a high level of business expertise, technical knowledge and/or education, an established end-user contact list, and resourcefulness to facilitate a strong business development process that leads to new projects and opportunities. This involves engaging with internal/external customers and identifying and analyzing new opportunities - whether known or not. Responsibilities include acquiring new projects within State & Local Government Agencies in the United States and Canada. The individual in this position is responsible for developing pipelines, qualifying opportunities, and boosting revenue.