Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join an online banking team based in Greece. This position is perfect for individuals who are passionate about finance and technology while providing exceptional customer service. In this role, you will assist customers with their banking inquiries and ensure a seamless banking experience, all while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding online banking services, account management, and financial products via phone, email, and live chat in German.
• Assist customers with setting up accounts, transactions, and troubleshooting technical issues related to online banking.
• Provide accurate and relevant information on banking services, fees, and regulatory requirements.
• Document customer interactions thoroughly in the CRM system for record-keeping and future reference.
• Collaborate with technical support teams to resolve complex issues efficiently.
• Stay updated on banking regulations and product offerings to provide informed customer assistance.

Requirements

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

About the Role:

We are looking for a visionary Head of SAP Finance Product to bridge the gap between financial strategy and technical execution. In this pivotal role, you will not just "manage" our SAP landscape; you will own it as a Product. You will drive the roadmap for our SAP S/4HANA ecosystem, ensuring it serves as a scalable, automated, and compliant backbone for our rapidly growing Fintech operations in Saudi Arabia.

You will lead a cross-functional team to deliver high-velocity financial innovations while ensuring strict adherence to SAMA (Saudi Central Bank) cybersecurity guidelines and ZATCA Phase 2 e-invoicing integrations.

Key Responsibilities

1. Product Strategy & Roadmap Ownership

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce an opening for a German Speaking Customer Agent to join our team in Greece, providing exceptional service for a leading online bank. This role is perfect for individuals who are passionate about customer support and have a keen interest in the banking industry. As a Customer Agent, you will be responsible for assisting our German-speaking clients with their banking inquiries and guiding them through our online services.

Key Responsibilities

• Deliver top-notch customer support in German via phone, email, and chat.
• Address customer inquiries regarding online banking products and services.
• Resolve customer issues efficiently, ensuring a seamless banking experience.
• Document all customer interactions and inquiries in our CRM system.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay informed about online banking trends and product updates to provide accurate information to clients.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is pleased to present an exciting opportunity for a Spanish Speaking Agent to join an innovative Online Bank, with the ability to work from the beautiful country of Greece. We are searching for motivated individuals who are enthusiastic about providing top-notch customer support and possess a strong understanding of banking products and services. In this role, you will interact with Spanish-speaking clients, helping them navigate their banking inquiries and providing expert financial guidance.

Key Responsibilities

• Assist Spanish-speaking clients with their banking inquiries, including account management, transactions, and product information.
• Provide clarity on the features and benefits of various banking products, including savings accounts, loans, and investment options.
• Support clients through the online banking platform, addressing any technical issues they may encounter.
• Document customer interactions and ensure that all information is accurately recorded in the CRM system.
• Collaborate with internal teams to resolve client concerns and improve service delivery.
• Stay updated on banking regulations and financial product offerings to provide well-informed advice.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.

Key Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat.
• Assist customers with inquiries about online banking products and services.
• Resolve customer issues efficiently, ensuring an exceptional banking experience.
• Document customer interactions and track all inquiries in our CRM system.
• Work alongside other departments to improve service delivery and customer satisfaction.
• Stay abreast of online banking trends, product updates, and regulatory requirements.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: