Mercier Consultancy MD is excited to present an opportunity for a Danish Customer Service Agent to join the team servicing the world’s largest technology company. In this role, you will be pivotal in delivering outstanding customer service and support to our Danish-speaking clients. This position is ideal for those who are passionate about technology and dedicated to ensuring a superior customer experience.

Responsibilities

• Engage with Danish-speaking customers through phone, email, and chat to manage inquiries related to technology products and services.
• Provide detailed information about products, troubleshoot issues, and assist with account management.
• Resolve customer complaints with professionalism and a focus on achieving satisfaction.
• Document customer interactions in the CRM system to maintain comprehensive records.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on the latest technology trends and product offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is seeking a motivated Czech Customer Support Representative specializing in E-commerce to join our energetic team in Athens. This position is ideal for individuals who are enthusiastic about delivering excellent customer service and have a strong command of the Czech language. You will play a vital role in addressing the needs and concerns of our Czech-speaking customers, ensuring a seamless online shopping experience.

Key Responsibilities

• Provide high-quality customer support to Czech-speaking clients through various communication channels including phone, email, and live chat.
• Assist customers with inquiries regarding product details, order statuses, and account management.
• Effectively resolve complaints and issues to maximize customer satisfaction.
• Maintain accurate records of customer interactions and feedback for improvement purposes.
• Work collaboratively with other departments to address complex customer queries and issues.
• Stay informed about product knowledge, promotions, and updates to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Swedish Customer Support Representative for our Online Store. We are looking for enthusiastic individuals who excel in providing exceptional customer service and are eager to help our Swedish-speaking customers navigate their online shopping experience. In this role, you will be pivotal in ensuring customer satisfaction and loyalty to our brand.

Key Responsibilities

• Deliver high-quality customer support to Swedish-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to product information, order status, and returns.
• Efficiently resolve customer complaints and provide solutions to enhance their shopping experience.
• Maintain accurate records of customer interactions and ensure timely follow-up.
• Collaborate with other departments to handle complex customer issues and feedback effectively.
• Keep updated on product knowledge, promotions, and company policies to provide accurate information.

Requirements

Mercier Consultancy MD is looking for a proactive Slovak Customer Support Representative specializing in E-commerce to join our dedicated team in Athens. If you are passionate about customer service and have a strong command of the Slovak language, this is an excellent opportunity to provide exceptional support to our Slovak-speaking customers and enhance their online shopping experience.

Key Responsibilities

• Provide exceptional customer support to Slovak-speaking customers through various channels such as phone, email, and live chat.
• Assist customers with inquiries regarding products, order status, and account management.
• Efficiently resolve customer complaints and seek to exceed their expectations.
• Maintain accurate records of customer interactions and provide valuable feedback to improve services.
• Collaborate with internal teams to manage and resolve complex customer issues.
• Keep updated on product knowledge, promotions, and changes in policies to furnish customers with accurate information.

Requirements

Location: Aberdeen (Portlethen) 
Start Date: As soon as possible
Duration: Two-year PEAT 2 traineeship 

Salary: Law Society of Scotland Recommended Salary (2025)

Year 1: £26,500 (To be increased in line with minimum living wage requirements.)

Year 2: £28,850

 About Us

Interocean is a Scottish‑headquartered specialist provider of marine services to the offshore oil & gas, marine and renewable sectors, with a Glasgow HQ and an operational office in Aberdeen. We deliver safe, efficient and cost‑effective solutions across the full asset lifecycle—from planning and installation to inspection, maintenance and decommissioning—for clients in the UK and internationally, with a growing footprint in the USA, Canada, Europe, West Africa and the Middle East.

Interocean is seeking a motivated Scots law graduate to join our in-house legal and commercial team as a trainee solicitor. This is a unique opportunity to gain hands-on experience in the offshore energy and marine services sector, working closely with experienced legal counsel and commercial managers.

What you’ll do

Mercier Consultancy MD is seeking a dedicated Swedish Customer Support Representative specializing in E-commerce to join our dynamic team in Athens. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer service in the e-commerce sector. As a key member of our customer support team, you will engage with Swedish-speaking customers, ensuring their inquiries and issues are addressed promptly and effectively.

Key Responsibilities

• Provide top-notch customer support to Swedish-speaking clients across multiple platforms, including phone, email, and chat.
• Support customers with e-commerce operations, including order inquiries, product details, and account management.
• Quickly resolve customer concerns while ensuring a positive experience.
• Record customer interactions and feedback, contributing to our ongoing improvement initiatives.
• Collaborate with other departments to manage and resolve intricate issues when needed.
• Keep informed about product updates, promotions, and changes in company policy.

Requirements

Join the innovative team at Mercier Consultancy MD as an Estonian Customer Support Representative specializing in E-commerce located in Athens. This role is perfect for individuals who are passionate about e-commerce and customer service, with a strong command of the Estonian language. You will be the first point of contact for our Estonian-speaking customers, ensuring they receive the highest level of service and support.

Key Responsibilities

• Provide outstanding customer support to Estonian-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to e-commerce orders, product information, and account management.
• Resolve customer issues efficiently while maintaining high levels of satisfaction.
• Document customer interactions and feedback for continuous improvement.
• Work closely with internal teams to address and escalate complex issues when necessary.
• Stay up-to-date on industry trends and company policy changes to provide accurate information.

Requirements

Join Our Team!

Are you fluent in Italian and searching for an exciting remote opportunity in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Italian Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Greece, allowing you to experience a vibrant lifestyle while providing exceptional customer service.

Your Role:

• Deliver outstanding customer support to Italian-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Engage with clients through various communication channels including phone, email, and chat.
• Utilize our client systems to provide high-quality service effectively.
• Collaborate with your team to ensure swift resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective client communication.
• Strong communication skills coupled with a customer-oriented approach.
• Willingness to learn new technologies and tools compatible with remote work.
• Self-motivated, proactive, and adaptable to a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits

Join Our Team!

Are you fluent in German and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the incredible perk of paid relocation to Greece, giving you the chance to enjoy a beautiful environment while making a meaningful contribution to our customer service team.

Your Role:

• Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care.
• Effectively communicate through multiple channels such as phone, email, and chat.
• Familiarize yourself with our client systems to provide top-notch service efficiently.
• Collaborate with team members to achieve timely resolutions for customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused approach.
• Willingness to learn new technologies and tools suited for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while making a significant contribution to our customer service team.

Your Role:

• Provide exceptional customer support to German-speaking clients, handling all inquiries with professionalism and care.
• Communicate effectively across various channels including phone, email, and chat.
• Become familiar with our client systems to ensure high-quality service delivery.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this wonderful opportunity!

Benefits