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(fluent English) CX Operations Consultant (remote, Europe)

posted by: spj_bot

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

Job Skills

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Senior Talent Sourcing Specialist

posted by: spj_bot

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services.

About Talent Acquisition at LawnStarter

We're a small, high-output recruiting team that fills roles fast — 31-day average time-to-fill for non-evergreen roles, 30% faster than the SHRM benchmark. We hire across Growth/Marketing, Product, Engineering (LATAM), Design, and Executive functions. Our current open searches include Director-level, Staff Engineer, and Senior Product roles. The team uses Workable as our ATS and LinkedIn Recruiter as our primary sourcing channel.

The Role

You are the team's dedicated sourcer. You don't own requisitions end-to-end — you own the top of the funnel for every search that needs outbound talent. Your job is to find, engage, and deliver qualified candidates to the recruiters who manage each role.

Today, our two LinkedIn Recruiter seat holders split their time between sourcing, screening, pipeline management, and closing. That context-switching slows everything down. You exist to eliminate that bottleneck — one person, full-time in LinkedIn, accountable to sourcing metrics across all active roles.

Job Skills

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Salesforce Marketing Cloud Manager - Octopus by RTG

posted by: spj_bot

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability. The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels.

Job Skills

performance management marketing cloud leadership customer experience refine decision make ul project management personalization scalable b manage strategic thinking data modeling communication loyalty marketing marketing strategy business marketing sql data driven performance reporting dashboards team leadership data integrity cross functional collaboration bridge forecast revenue multivariate testing best practice cloud manager revenue growth targeting governance data sms collaborate marketing automation best practices analytics operations digital transformation stakeholder management customer engagement catalyst translating business case adoption scalability stage real time MBA planning predictive modeling strategy execution managing teams scale cloud management driven personalized CRM automation studio integrations track
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Business Analyst - Digital Intelligence

posted by: spj_bot

We are looking for a driven and analytical Business Analyst to join our team. In this role, you will be the critical bridge between business stakeholders and the technical delivery team — translating complex operational needs into clear, actionable solutions. You will own the full BA lifecycle: from deep-dive stakeholder interviews through to solution design, development oversight, and successful go-live.

Key Responsibilities

Stakeholder Engagement & Requirements

– Conduct structured interviews and workshops with business users to elicit, challenge, and validate requirements

– Build strong relationships across business units to become a trusted advisor and bridge to the technology team

– Facilitate requirements sign-off and manage stakeholder expectations throughout delivery

User Journey & Solution Design

– Map current-state (as-is) and future-state (to-be) user journeys, identifying pain points and opportunity areas

– Apply design thinking principles — empathise, define, ideate, prototype, test — to arrive at user-centred solutions

– Build and iterate low- and high-fidelity prototypes to validate concepts with business users before development begins

– Design and document end-to-end processes with rigour, using standard notation (BPMN, swimlane diagrams, or equivalent)

Job Skills

map regulatory compliance professional diagrams economics engineering business analysis user journeys prototype demonstrable product project management product lifecycle business jira wireframes scope creep business requirement backlog mapping management operated track design thinking process flows lifecycle management computer science write ideation transport network writing bridge logistics operational translate analytical prototypes coordination process design business units user journey verbal communication data analysis collaborate software engineering manage stakeholder operations deep dive stakeholder engagement microsoft power platform business intelligence translating analytical business construction structured interviews product lifecycle management confluence validate knowledge management solution design iterate refinement tracking delivery frameworks infrastructure scale design specification investment manage expectations blueprints electrical user story power bi port management manage industrial engineering
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Senior Manager/ Associate Director - Analytics Consulting (RGM)

posted by: spj_bot

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.


This role will bridge the gap between data analytics and executive-level business strategy. Candidate will be the primary point of contact for this engagement, responsible for defining the RGM roadmap and ensuring the delivery of actionable insights that drive top- and bottom-line growth.

Responsibilities:

Job Skills

color professional portfolio management pricing strategy performance improvement leadership act data data sales portfolio optimization assortment optimization project management customer profitability managing optimization assortment business analytic r management sql assortment planning bridge consultants translate trade promotion operational excellence analytic career development team management revenue growth algorithms python visualization act business priority analytics category analytics growth strategy stakeholder management business strategy category management translating data science market research consulting demand forecasting projects collaborating analytic techniques disability machine learning think leadership solution design consulting professionals investment statistical MBA high level execute
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Service Design Manager - On-site Abu Dhabi - Octopus by RTG (5 months contract)

posted by: spj_bot

Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

We are seeking an experienced and strategic Service Design Manager to join our Experience Design team. In this leadership role, you will drive the design and transformation of end-to-end services that seamlessly connect digital, physical, and human touchpoints. You will lead service design initiatives, mentor team members, and partner with clients and stakeholders to deliver innovative, customer-centric solutions that create measurable business impact.

Job Skills

leadership customer experience brand ul business process scalable storytelling touchpoints communication designers designers design thinking customer journeys maps manage service design strategy bridge business acumen operational consultants continuous improvement experience design business transformation manager service designers process design quantitative research system think service design arabic language collaborate telecommunications centered design innovation stakeholder management prototyping figma interaction design design interaction service sector innovative empathy translating researchers ux service innovation financial service capability development validate customer insight managing teams customer journey blueprints operating presentation transformation business design service concepts offshoring track
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Director / Associate Director - Omnichannel & Commercial Pharma

posted by: spj_bot

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are looking for a seasoned analytics leader to drive advanced data science initiatives within the commercial pharma space. This role will focus on building and scaling Next Best Action (NBA) frameworks and omnichannel engagement strategies to enable personalized HCP and patient journeys, improve commercial effectiveness, and drive business impact.

Responsibilities

Pharma Media Analytics & Optimization

Job Skills

color datasets leadership taxonomy agenda predictive DTC brand reach publishers analytics sales ul biotechnology customer analytic data self service performance measurement storytelling web analytic google ad customer journeys investment decision governance consultants pharmaceutical translate quality analysis safe adobe analytics media programmatic engagement strategies analytics google marketing mix career development data feeds marketing mix modeling seasoned targeting integrating performance monitoring decision support plans executive analytics media analytics anomaly detection customer engagement stakeholder management claims automated translating data science market research ad consulting google analytics disability machine learning social video integrated plans continuous test analytics marketing quality customer CRM planning personalized
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Staff Frontend Engineer

posted by: spj_bot

Location: New York, United States (Office)

On-Site | Full-time

Compensation: $250K - $300K

We are hiring on behalf of our client who is seeking a highly skilled and autonomous Staff Frontend Engineer to lead the technical evolution of its primary application surfaces. Our client provides an institutional-grade yet highly accessible trading application that abstracts away the complexities of on-chain operations—such as external wallets and bridging—enabling seamless, instantaneous asset access alongside advanced social trading features. Within its first year of operation, the platform has successfully onboarded over 500,000 users and executed more than $3.5 billion in total trading volume.

The successful candidate will join an elite, lean engineering organization comprised of crypto-native talent drawn from top-tier decentralized finance (DeFi) and digital asset protocols. This individual will take comprehensive ownership of both the mobile application architecture (developed with Expo) and the web application infrastructure (built utilizing React Router and Vite). As our client scales its core product offering to support novel order types, decentralized perpetuals, prediction markets, and sophisticated social layers, this role provides significant cross-stack flexibility and foundational architectural ownership.

Job Skills

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Project Manager

posted by: spj_bot

Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce.

We are looking for an experienced Project Manager. who serve as the bridge between business stakeholders and technical execution PODs, translating WM requirements into actionable user stories.

Responsibilities

  • Agile Governance: Leads daily delivery governance and manages cross-pod dependencies between pods for  1. Client Onboarding/Integrations and 2. Case Management/Platform).
  • Release Management: Owns the release-driven Gantt chart, ensuring the five staggered releases land according to backlog readiness and Client's business priorities.
  • Risk & Change Management: Proactively identifies project risks (e.g., WiseOS dependency or data model constraints) and designs mitigation strategies to prevent scope creep.
  • Executive Liaison: Chairs the Steering Committee and manages commercial "NTE" (Not-To-Exceed) rails, ensuring Savant leadership has transparency into budget and project health

Requirements

Job Skills

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Senior Webflow Designer

posted by: spj_bot

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services.

About Growth at LawnStarter

Our Growth team drives customer acquisition and conversion across four brands — LawnStarter, Lawn Love, Home Gnome, and ProBase. The marketing sites are central to that work: thousands of organic SEO pages, landing pages, and core site experiences that need to move as fast as the team iterating on them. Today, making changes to our marketing sites requires engineering support. That bottleneck slows down testing, kills momentum, and means conversion opportunities sit on the table. We're moving to Webflow as the source of truth for our marketing sites, and we need someone to own that transition and everything that follows.

The Role

You'll report to the Director of Design but sit on the Growth team day-to-day, working alongside the entire Growth team including the Technical Growth Manager, the CRO Specialist, data analysts, SEO, Paid, and content. Your job is to make our marketing sites fast to change, beautiful, on-brand, and optimized for conversion — without needing an engineer every time something needs to move.

Job Skills

color aesthetics specialist data brand architecture components CMOs marketplace reads polished animations manager SEO system dynamic collaborate best practices designed site imagine figma translating genetics read disability source engineering support iterate CMS component architecture lawn care design system system based governing specialists data component design funnels test driven structured data m conversion rates applicable state template product design gnome animation customer acquisition design systems integrations a b testing iterating checklist managing ui pattern self directed typography farm test design visual brand design write CSS component library collaboration tracking interaction javascript usability conversion data storytelling deliberate drag and drop truth architecture design brand designer dynamic content requires engineering templates analytics team roles visual design debug site design mockups collaborative infrastructure embedded brand identity scale CTA workflow execute
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