Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails;
• Escalating complex cases to the internal T2 team;
• Assisting customers with onboarding;
• Handling billing refunds;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to present a fantastic opportunity for Swedish Speaking Customer Service Representatives at a leading Tech Company, with an exciting chance to work in Greece. This role is perfect for individuals passionate about technology and customer interaction. As a representative, you will support clients in Swedish and provide them with outstanding service related to tech products and services.

Key Responsibilities

• Assist customers with inquiries regarding tech products and services via phone, email, and chat in Swedish.
• Provide detailed product information, troubleshoot issues, and guide customers through technical processes.
• Help customers with order placements, modifications, and track their shipments.
• Resolve customer complaints and ensure a high level of satisfaction throughout their experience.
• Document all customer interactions accurately in the CRM system for follow-up and analysis.
• Collaborate with technical teams to ensure swift resolutions to customer issues.
• Stay updated on the latest technology developments and product offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives at a leading telecommunications company, with the workplace located in beautiful Greece. This role is perfect for individuals who are passionate about technology and communication and are eager to provide top-notch support to customers in Italian.

Key Responsibilities

• Handle customer inquiries related to telecommunications products, services, and technical support via phone, email, and chat in Italian.
• Provide detailed information about services, plans, and troubleshooting procedures.
• Assist customers with account management, bill inquiries, and service changes.
• Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
• Document all interactions accurately in the CRM system for monitoring and follow-up.
• Collaborate with technical teams to resolve complex customer inquiries and enhance service delivery.
• Stay informed about the latest telecommunications trends and company updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives with a focus on Smart Home Technology. This role offers the unique chance to work in Greece while helping customers navigate the innovative world of smart home products. As part of our dynamic team, you will assist clients in Italian, ensuring they receive exceptional support and guidance on their smart home solutions.

Key Responsibilities

• Manage customer inquiries related to smart home technology products, installations, and troubleshooting via phone, email, and chat in Italian.
• Provide comprehensive information about product features, usage, and benefits of smart home solutions.
• Assist customers with technical issues and provide step-by-step guidance in optimizing their smart home systems.
• Resolve customer complaints and inquiries promptly, ensuring an exceptional customer experience.
• Document all customer interactions accurately in the CRM system for reference and follow-up.
• Collaborate with technical teams to address complex issues and improve service delivery.
• Stay informed about new products and industry trends to provide relevant and up-to-date assistance to customers.

Requirements

Mercier Consultancy MD is proud to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This role is perfect for individuals who are passionate about technology and customer service. You will be responsible for assisting clients in navigating their cybersecurity needs while providing exceptional support in Italian.

Key Responsibilities

• Manage customer inquiries regarding cybersecurity products, services, and solutions via phone, email, and chat in Italian.
• Provide detailed information regarding product features, pricing, and usage.
• Assist customers with troubleshooting issues and guide them through the resolution process.
• Resolve complaints and technical questions thoroughly and promptly to ensure customer satisfaction.
• Document all interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with technical teams to provide accurate customer support and meet client needs.
• Stay updated on the latest cybersecurity trends and product developments to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives in IT Support Services, with the exciting opportunity to work in Greece. This role is perfect for individuals who are passionate about technology and customer service, and who wish to enjoy a vibrant work environment in a beautiful country. As a representative, you will assist customers with their IT support needs while communicating effectively in German.

Key Responsibilities

• Provide customer support for IT-related inquiries, troubleshooting, and technical assistance via phone, email, and live chat in German.
• Assist customers in resolving technical issues related to software, hardware, and network services.
• Document customer interactions and technical resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate complex issues and ensure timely resolutions.
• Educate clients about product usage, features, and updates to enhance their experience.
• Stay updated on the latest IT trends and technologies to provide informed support to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives for a leading Telecommunications Company in Greece. This position is perfect for individuals who are enthusiastic about technology and telecommunications and are committed to delivering exceptional customer support. As a member of our team, you will assist customers in navigating their inquiries while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding telecommunications services, plans, and devices via phone, email, and chat in German.
• Provide detailed information on service offerings, pricing, and technical support.
• Assist customers with account management, billing inquiries, and service troubleshooting.
• Resolve any customer issues or complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system to ensure continuity of service.
• Collaborate with technical teams to escalate issues and enhance customer satisfaction.
• Stay informed about the latest telecommunications trends and company products to support customers effectively.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives at a leading Telecom Company in Greece. This role is ideal for individuals who are enthusiastic about telecommunications and committed to providing exceptional customer support. As a representative, you will assist Italian-speaking customers with their inquiries and technical support needs while ensuring a seamless and friendly experience.

Key Responsibilities

• Handle customer inquiries regarding telecom products, services, and account management via phone, email, and live chat in Italian.
• Provide detailed information about plans, pricing, and technical troubleshooting.
• Assist customers with billing inquiries, account changes, and service-related questions.
• Resolve customer complaints and technical issues effectively, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address and resolve any product or service issues.
• Stay informed about the latest telecom advancements and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for a leading Telecom Company based in Greece. This role is perfect for individuals who are passionate about technology and telecommunications, and who excel in delivering high-quality customer support in German. As a customer service representative, you will assist clients in navigating their telecom inquiries while providing exceptional service.

Key Responsibilities

• Manage customer inquiries regarding telecom products, services, and billing via phone, email, and chat in German.
• Provide clear and accurate information about plans, coverage, and device specifications.
• Assist customers with service setup, troubleshooting, and account management.
• Resolve any issues or complaints efficiently to ensure a positive customer experience.
• Document all customer interactions in the CRM system for effective tracking and follow-up.
• Collaborate with internal teams to enhance customer satisfaction and address service-related questions.
• Stay updated on the latest telecom offerings and promotions to provide relevant information to customers.

Requirements

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company. This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service. As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.

Key Responsibilities

• Provide outstanding customer support in Italian across various channels, including phone, email, and live chat.
• Assist customers with inquiries related to automotive products, services, and technical information.
• Document and track customer interactions accurately in our CRM system.
• Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.
• Collaborate with other teams to improve service processes and communication.
• Stay updated on automotive industry trends, product knowledge, and company updates to serve customers effectively.

Requirements