Italian Speaking Customer Service for Telecom Company in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives at a leading Telecom Company in Greece. This role is ideal for individuals who are enthusiastic about telecommunications and committed to providing exceptional customer support. As a representative, you will assist Italian-speaking customers with their inquiries and technical support needs while ensuring a seamless and friendly experience.
Key Responsibilities
- Handle customer inquiries regarding telecom products, services, and account management via phone, email, and live chat in Italian.
- Provide detailed information about plans, pricing, and technical troubleshooting.
- Assist customers with billing inquiries, account changes, and service-related questions.
- Resolve customer complaints and technical issues effectively, ensuring customer satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with technical teams to address and resolve any product or service issues.
- Stay informed about the latest telecom advancements and company offerings to enhance customer interactions.
Requirements