German Speaking Customer Service Subscription-Based Services - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for German Speaking Customer Service Representatives in the Subscription-Based Services sector, with the opportunity to work in picturesque Greece. This role is designed for individuals who are enthusiastic about providing exceptional customer support to clients using subscription models. As a representative, you will assist customers in German, helping them navigate their subscription services and addressing various inquiries.
Key Responsibilities
- Handle customer inquiries regarding subscription plans, billing, and account management via phone, email, and chat in German.
- Provide detailed information about service features, pricing, and benefits associated with different subscription tiers.
- Assist customers with subscription modifications, renewals, and cancellations as needed.
- Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
- Document all customer interactions in the CRM system for accurate tracking and follow-up.
- Collaborate with other departments to improve service delivery and address customer needs.
- Stay informed about market trends and subscription service updates to provide relevant assistance.
Requirements