Mercier Consultancy MD is excited to offer a pivotal role for a German Customer Support Representative with a reputable Pharmaceutical Company based in Athens, Greece. In this important position, you will engage with German-speaking clients, providing them with expert support and information regarding pharmaceutical products and services. Your dedication will play a vital role in ensuring that customers receive the highest level of care and assistance.

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat, delivering exceptional support related to pharmaceutical inquiries.
• Assist customers by providing accurate information about products, services, and medical concerns.
• Resolve customer complaints and issues efficiently, ensuring overall satisfaction and compliance with company standards.
• Maintain thorough records of customer interactions and feedback in our CRM system.
• Collaborate closely with various teams to facilitate the resolution of more complex inquiries.
• Stay informed about company products, industry changes, and regulatory updates to enhance customer interactions.

Requirements

Mercier Consultancy MD is on the lookout for a dedicated German Customer Care Specialist to join our vibrant team in Athens. If you're passionate about providing exceptional service and fluent in German, this position offers an exciting opportunity to engage with our customers in the sportswear industry. You will play a vital role in ensuring that every customer interaction is positive, informative, and supportive.

Key Responsibilities

• Deliver exceptional customer service in German through various channels, including phone, email, and chat.
• Assist customers with inquiries related to product information, order management, and account issues.
• Document and track customer interactions accurately in our CRM system.
• Troubleshoot and resolve customer issues promptly while maintaining a high level of satisfaction.
• Work collaboratively with internal teams to identify root causes of customer complaints and improve service delivery.
• Stay knowledgeable about product offerings and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is seeking a dedicated French Financial Services Advisor to join our team in vibrant Athens. This is an exciting opportunity for individuals passionate about finance and customer service. In this role, you will provide high-quality assistance to our French-speaking clients, helping them navigate their financial needs with confidence and expertise.

Key Responsibilities

• Assist French-speaking clients with inquiries related to financial products and services.
• Provide advice and support during the application and consultation process, ensuring a seamless experience.
• Build and nurture strong relationships with clients through active communication and personalized service.
• Document client interactions accurately in our CRM system to maintain clear records and support efficient communication.
• Work collaboratively with various departments to address client needs and improve service delivery.
• Stay informed about market trends and product offerings to provide accurate and relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services.
• Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance.
• Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction.
• Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements.
• Collaborate with hotel and hospitality teams to enhance service delivery and customer experience.
• Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for a French Client Service Consultant based in the vibrant city of Athens. This position is ideal for individuals who are passionate about customer service and eager to work within the dynamic environment of an international consultancy.

As a French Client Service Consultant, you will play a crucial role in delivering top-notch service to our French-speaking clients. Your expertise and commitment will help create memorable travel experiences for our customers.

Key Responsibilities:

• Provide timely and efficient support to French-speaking clients over phone, email, and online chat.
• Assist clients with bookings, inquiries, and any issues related to travel arrangements.
• Offer accurate information on flight details, service offerings, and travel policies.
• Work to resolve customer problems swiftly while ensuring high satisfaction levels.
• Maintain detailed records of client interactions in our CRM system.
• Coordinate with multiple departments to meet client needs and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Finnish Customer Support Representative based in the stunning location of Crete, Greece. This opportunity is perfect for individuals who are passionate about customer service and eager to immerse themselves in a beautiful Mediterranean environment. In this role, you will provide exceptional support to our Finnish-speaking clients, ensuring their experience is seamless and enjoyable.

Key Responsibilities

• Deliver outstanding customer support to Finnish-speaking customers through various channels, including phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
• Effectively resolve customer complaints and issues to enhance overall satisfaction.
• Document customer interactions in our CRM system to facilitate ongoing improvements in service delivery.
• Collaborate with cross-functional teams to ensure comprehensive solutions are provided to clients.
• Stay informed about company products, industry trends, and best practices in customer support.

Requirements

About the Role:

Join our dynamic team at Mercier Consultancy MD as an Estonian Customer Service Representative based in beautiful Athens! If you’re passionate about customer service and fluent in Estonian, this is the perfect opportunity for you to grow your career while working in an international environment.

In this role, you will engage with our valued clients, providing exceptional support and assistance. With a vibrant team around you, you’ll enjoy a collaborative and supportive atmosphere while tackling customer inquiries with enthusiasm.

Your Responsibilities:

• Deliver top-quality customer service to Estonian-speaking clients via various communication channels, including phone, email, and chat.
• Address client inquiries promptly and effectively, ensuring a positive customer experience.
• Collaborate with team members to share insights and improve service delivery.
• Utilize client systems and tools efficiently to assist customers.
• Participate in training and development sessions to enhance your skills and knowledge.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a renowned Financial Services Company based in Greece. This role is ideal for individuals who are passionate about finance and dedicated to delivering exceptional customer service. As a representative, you will engage with clients in Italian, assisting them with inquiries related to financial products, services, and transactions.

Key Responsibilities

• Manage incoming customer inquiries related to financial services, including account management, investment options, and general banking queries via phone, email, and chat in Italian.
• Provide accurate information about financial products, promotions, and compliance requirements.
• Assist customers with issue resolution, transactions, and account-related questions.
• Document all customer interactions and inquiries accurately in the CRM system for record-keeping.
• Collaborate with internal teams to improve service delivery and client satisfaction.
• Stay informed about financial market trends and company offerings to provide relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading Travel Technology Company based in Greece. This exciting role is perfect for individuals who are passionate about travel and technology and enjoy helping others have memorable experiences. You will assist customers in German, guiding them through inquiries and providing support related to travel technology solutions.

Key Responsibilities

• Respond to customer inquiries regarding travel technology services, bookings, and product features via phone, email, and chat in German.
• Assist customers with account setup, modifications, and troubleshooting issues related to travel bookings.
• Provide information on travel packages, promotions, and system functionalities.
• Resolve customer complaints effectively while ensuring a high level of satisfaction.
• Document customer interactions accurately in the CRM system for efficient follow-up.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on travel trends, technology solutions, and company offerings to provide relevant information to customers.

Requirements

• Een brede rol waarin je commerciële verantwoordelijkheid combineert met leiderschap en teamontwikkeling
• Werken in zelforganiserende teams binnen een dynamische markt die continu innoveert

Als Klantteam Manager geef je leiding aan het Retail team binnen onze Managed Servicesafdeling. Jij bent de verbindende schakel tussen onze klanten en HSO Managed Services, met een duidelijke focus op commercieel succes, service excellence en teamontwikkeling. 

In deze rol ben je eindverantwoordelijk voor omzetgroei, margeoptimalisatie en klanttevredenheid bij jouw toegewezen klanten. Je bewaakt de resultaten van je team, signaleert kansen voor upselling en cross-selling en zorgt dat we voldoen aan onze SLA’s en KPI’s. Daarnaast pak je escalaties op en werk je samen met de Accountmanager en/of Salesmanager bij het onderhandelen over contracten.

Naast klanttevredenheid en financiële resultaten, draag je zorg voor de professionele groei van je teamleden. Je neemt deel aan performance cycles, stelt doelen en identificeert trainingsbehoeften om kennis en vaardigheden verder te ontwikkelen.

Operationeel management is ook een belangrijk onderdeel van jouw rol: je stuurt de dagelijkse activiteiten van het team aan, stemt klantverwachtingen af op onze interne mogelijkheden en werkt samen met andere afdelingen voor een naadloze service delivery.

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