Mercier Consultancy MD is excited to announce a job opening for German Speaking Customer Service Representatives in the Food & Beverage industry. This is a fantastic opportunity for individuals who are passionate about the culinary world and dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to food products, services, and orders while communicating effectively in German.

Key Responsibilities

• Respond to customer inquiries about food and beverage products, services, and order status via phone, email, and chat in German.
• Provide information regarding ingredients, nutritional information, and dietary restrictions.
• Assist customers with placing orders, processing returns, and handling complaints with empathy and efficiency.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with internal teams, including logistics and marketing, to enhance customer experience.
• Stay updated on product offerings and industry trends to inform customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals who are passionate about customer service and have an interest in the energy industry. You will be responsible for assisting customers with their inquiries and guiding them through our services, all while providing excellent support in German.

Key Responsibilities

• Manage customer inquiries related to energy services, pricing, and account management via phone, email, and live chat in German.
• Provide information on product offerings, service agreements, and energy solutions.
• Assist customers with billing issues, service inquiries, and resolve concerns effectively.
• Document all customer interactions accurately in our CRM system.
• Collaborate with operational teams to ensure timely resolution of customer issues.
• Stay informed about industry trends, policies, and company offerings to provide up-to-date information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for those who are passionate about education and eager to provide excellent support to learners and educational institutions. As a member of our team, you will assist customers in German, helping them navigate our educational platforms and services effectively.

Key Responsibilities

• Answer customer inquiries regarding e-learning services, course offerings, and educational tools via phone, email, and chat in German.
• Provide guidance to students and educators on using our platforms, account management, and troubleshooting.
• Assist customers with enrollment processes, payment inquiries, and service upgrades.
• Resolve customer issues and complaints efficiently with a focus on ensuring satisfaction.
• Document customer interactions accurately in our CRM system for tracking and follow-up.
• Collaborate with internal teams to improve customer experience and service delivery.
• Stay up-to-date with industry trends and company offerings to provide informed support to customers.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for French Speaking Customer Service Representatives in the Food & Beverage industry. This position is ideal for individuals who are passionate about delivering exceptional customer service and have a strong interest in food and beverage products. As a representative, you will assist customers in their inquiries, ensuring they enjoy a seamless experience while interacting with our offerings.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, orders, and services via phone, email, and chat in French.
• Provide information about product ingredients, nutritional facts, and special promotions.
• Assist customers with order processing, changes, and issue resolution in a timely manner.
• Document customer interactions and feedback accurately in the customer relationship management (CRM) system.
• Collaborate with teams to enhance product knowledge and customer experience.
• Stay updated on industry trends and company offerings to provide relevant information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the finance industry. This position is ideal for individuals who are passionate about finance and dedicated to providing outstanding customer support. As a member of our customer service team, you will assist clients with their financial inquiries and help them navigate our services while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and chat in French.
• Provide detailed information on account options, transaction processes, and financial regulations.
• Assist customers with account setup, changes, and troubleshooting any issues.
• Resolve customer complaints and concerns promptly, ensuring high levels of satisfaction.
• Document all interactions accurately in our CRM system for proper tracking and follow-up.
• Collaborate with internal teams to address complex inquiries and improve service quality.
• Stay informed about financial products and market trends to provide the best assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Dutch Speaking Customer Service Representatives in the aviation industry. This is a fantastic opportunity for those who are passionate about travel and aviation, and who are eager to provide exceptional support to customers in their interactions with airlines and aviation services. In this role, you will assist passengers and clients in Dutch, ensuring they receive accurate information and assistance for a smooth travel experience.

Key Responsibilities

• Manage customer inquiries regarding flight information, bookings, and airline services via phone, email, and live chat in Dutch.
• Provide assistance with changes to existing reservations, cancellations, and refunds.
• Support customers in understanding baggage policies, boarding procedures, and travel regulations.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with operational and technical teams to address queries and enhance service delivery.
• Stay updated on industry trends and airline policies to provide relevant information to customers.

Requirements

Our client is looking for a strategic and adaptable Communications & Client Relations Advisor to support the company’s growing presence in Europe. This individual will lead the development and execution of internal and external communication strategies, support stakeholder engagement efforts, and help strengthen the companies reputation across key markets. This role is ideal for a communications professional who thrives in a cross-cultural, multinational environment and can seamlessly align regional strategies with a global brand vision.

This role is Hybrid with four days in the office and one day from home.

Requirements

JOB DUTIES

· Develop and implement communication strategies to elevate the visibility and reputation across European markets

· Draft and localize press releases, media statements, and thought leadership content

· Build and maintain relationships with media, clients, and external stakeholders

· Monitor media coverage and prepare briefing materials for senior leadership

· Coordinate internal communication campaigns across European teams to drive alignment and engagement

· Support the creation of internal updates, newsletters, and leadership messaging

· Ensure all communications reflect the global voice, tone, and values

At Mercier Consultancy MD, we are excited to announce an opening for Italian Speaking Customer Service Representatives in the Social Media industry. This engaging role is perfect for individuals who are passionate about technology and social media trends, and who enjoy providing exceptional support to users. You will interact with social media users, ensuring they receive timely and effective assistance in Italian, while fostering a positive user experience.

Key Responsibilities

• Respond to user inquiries about social media platforms, features, and functionalities via phone, email, and live chat in Italian.
• Provide guidance on account management, privacy settings, and content support.
• Assist users in troubleshooting issues related to their accounts and platform performance.
• Document user interactions accurately in the customer relationship management (CRM) system.
• Collaborate with technical teams to ensure rapid resolution of user issues.
• Stay updated on social media trends, policies, and platform changes to provide informed support.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the Real Estate industry. If you possess a passion for real estate and have a strong commitment to customer service, this role is a great fit for you. You will be instrumental in assisting clients with their real estate inquiries, helping them make informed decisions while providing exceptional support in Italian.

Key Responsibilities

• Manage customer inquiries regarding real estate listings, rental agreements, and property purchases via phone, email, and live chat in Italian.
• Provide information on properties, neighborhood insights, and market trends to potential buyers and renters.
• Assist clients with scheduling viewings, handling applications, and processing paperwork.
• Resolve customer concerns and inquiries promptly to ensure high levels of satisfaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Work closely with real estate agents and management teams to improve customer experience and service delivery.
• Stay updated on real estate regulations and market changes to provide accurate guidance.

Requirements

Mercier Consultancy MD is pleased to present an opportunity for Italian Speaking Customer Service Representatives within the manufacturing industry. This role is ideal for individuals who are passionate about supporting customers and ensuring their needs are met in a timely and efficient manner. As a part of our dedicated team, you will assist clients with product inquiries, technical support, and order management, all while providing exceptional service in Italian.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Italian.
• Provide detailed information about product specifications, pricing, and availability.
• Assist customers with order placement, tracking, and any necessary changes or cancellations.
• Resolve customer complaints and issues promptly while maintaining a positive customer experience.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Coordinate with internal teams to ensure timely delivery and resolution of inquiries.
• Stay updated on product offerings and industry trends to provide informed assistance.

Requirements