Italian Speaking Customer Service for Ride-Sharing Platform - Work in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer an incredible opportunity for Italian Speaking Customer Service Representatives for a leading ride-sharing platform, with an option to work in beautiful Greece. This position is ideal for individuals who are passionate about innovative transportation solutions and providing exceptional customer support. As a representative, you will assist customers in navigating their ride-sharing experiences while communicating effectively in Italian.
Key Responsibilities
- Handle customer inquiries regarding ride-sharing services, app functionality, and related queries via phone, email, and chat in Italian.
- Provide guidance on ride bookings, payment processing, and cancellation policies.
- Assist customers in resolving any service-related issues or complaints efficiently.
- Document all customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with team members to deliver a seamless customer experience and support business objectives.
- Stay informed about company updates and local regulations impacting ride-sharing services in Greece.
Requirements