Italian Speaking Customer Service for FinTech Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.
Key Responsibilities
- Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.
- Provide clear and accurate information to customers regarding account setups, transactions, and financial services.
- Assist with troubleshooting account-related issues and guide customers through the resolution process.
- Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.
- Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.
- Collaborate with technical departments to address any issues impacting customer experience.
- Stay informed about industry trends and updates to provide valuable insights to customers.
Requirements