Mercier Consultancy MD is excited to announce a position for French Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who are passionate about helping customers navigate their insurance needs and have a strong background in customer service. As a key member of our team, you will assist clients in understanding their insurance policies, processing claims, and resolving any inquiries in a professional and friendly manner.

Key Responsibilities

• Respond to customer inquiries regarding insurance products, policy details, and claims processes via phone, email, and chat in French.
• Provide clear explanations and guidance to help clients make informed decisions about their insurance needs.
• Assist customers in filing claims and troubleshooting issues related to their policies.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with insurance adjusters and underwriters to facilitate timely resolution of claims.
• Stay updated on insurance regulations and product offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the banking industry. This role is tailored for individuals who have a passion for finance and exceptional customer service skills. As a representative, you will support clients with their banking inquiries, providing them with comprehensive assistance in French to ensure a smooth and efficient banking experience.

Key Responsibilities

• Manage incoming customer inquiries regarding banking products, services, and account management via phone, email, and chat in French.
• Assist customers with transaction inquiries, account statements, and digital banking services.
• Provide detailed information on banking options, fees, and promotional offers.
• Resolve customer complaints and issues in a prompt and professional manner.
• Document customer interactions accurately in the CRM system, ensuring compliance with banking regulations.
• Collaborate with various departments to enhance customer service delivery and address client concerns.
• Stay informed about industry changes and banking products to enhance customer interactions.

Requirements

We are looking for an experienced Site Manager to join a major shipbuilding project involving the construction of a floating LNG support unit (FLNG, FSRU, LNG carrier). The project will take place in Asia (South Korea or China) and is expected to start in November/December 2025 for an initial duration of 12 months (minimum).

Role & Responsibilities

• Lead and supervise on-site activities at the shipyard.
• Coordinate with the client, shipyard teams, and project stakeholders.
• Ensure compliance with project requirements, schedule, and quality standards.
• Manage and support the on-site project team.

Requirements

General Experience: At least one project in the last 15 years in a managerial position during the construction of an LNGC or FSRU.

Leadership Experience: Minimum 3 years of cumulative professional experience leading an on-site team in a shipyard (LNGC / FSRU new build or conversion only).

Project Experience: Proven track record of leading at least one LNGC or FSRU project (new build or conversion).

Strong leadership, communication, and problem-solving skills.

Availability to be based full-time on-site in Asia (Korea or China).

Benefits

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.

Key Responsibilities

• Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.
• Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.
• Assist customers with service reservations, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Work closely with operational teams to relay real-time updates about service changes or delays.
• Stay informed about industry trends and service updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives within the manufacturing industry. This role is perfect for individuals who are dedicated to providing exceptional customer support and are interested in the complexities of the manufacturing process. As a representative, you will communicate with customers in Spanish, handling inquiries and ensuring they receive the assistance they need.

Key Responsibilities

• Handle customer inquiries related to manufacturing products, services, and order statuses via phone, email, and live chat in Spanish.
• Provide information on product specifications, pricing, and availability to clients.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and professional manner.
• Document all customer interactions accurately for quality assurance.
• Collaborate with production and logistics teams to ensure customer expectations are met.
• Stay informed about industry trends and product offerings to provide effective support.

Requirements

Mercier Consultancy MD is excited to offer a fulfilling opportunity for Spanish Speaking Customer Service Representatives in the Government & Public Sector industry. This position is perfect for individuals who are passionate about public service and eager to assist citizens with their inquiries. You will act as an essential resource for the public, providing clear and accurate information while demonstrating a strong commitment to service.

Key Responsibilities

• Manage customer inquiries related to government services, programs, and policies via phone, email, and chat in Spanish.
• Provide accurate information and guidance to citizens in a friendly and professional manner.
• Assist in the resolution of issues related to public services and facilitate necessary follow-ups.
• Document all customer interactions and maintain proper records.
• Collaborate with various government departments to ensure effective resolution of inquiries.
• Stay informed about changes in government policies and services to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the aviation industry. This role is ideal for individuals passionate about air travel and dedicated to providing exceptional support to customers. As a representative, you will assist clients with their inquiries, ensuring they have a smooth and enjoyable experience while communicating effectively in Spanish.

Key Responsibilities

• Handle customer inquiries related to aviation services, ticketing, and flight information via phone, email, and chat in Spanish.
• Assist customers with booking flights, managing reservations, and providing information on travel policies.
• Resolve customer issues and complaints effectively, ensuring a positive customer experience.
• Document all customer interactions in our CRM system for accurate record-keeping.
• Collaborate with internal teams to coordinate travel solutions and address service-related concerns.
• Stay informed about airline policies, aviation regulations, and industry trends to assist customers accurately.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Portuguese Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are enthusiastic about public service and want to help citizens navigate their government-related inquiries. You will engage directly with the public, providing essential support and information in Portuguese while ensuring a high standard of service.

Key Responsibilities

• Respond to inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Portuguese.
• Provide accurate information and guidance to citizens in a professional and approachable manner.
• Assist in resolving issues related to public services and facilitate necessary follow-ups.
• Document all customer interactions and maintain accurate records.
• Collaborate with various government departments to effectively address inquiries.
• Stay informed about changes in government policies and services to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Polish Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about customer service and want to work in a fast-paced, dynamic environment. You will be responsible for assisting passengers and airline partners with their inquiries, providing up-to-date information, and ensuring a seamless experience within the aviation sector.

Key Responsibilities

• Manage customer inquiries related to flight bookings, changes, cancellations, and other airline services via phone, email, and chat in Polish.
• Provide accurate information regarding flight schedules, baggage policies, and airline services.
• Assist customers in resolving issues and inquiries promptly, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with various departments to address customer needs and enhance service delivery.
• Stay informed about airline policies, procedures, and industry developments.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the finance industry. This role is perfect for individuals who thrive on providing excellent service and possess a keen understanding of financial products and services. As a representative, you will assist clients with their financial inquiries and provide insightful guidance while ensuring a positive customer experience.

Key Responsibilities

• Manage customer inquiries regarding financial services, products, and accounts via phone, email, and live chat in German.
• Provide accurate information on account management, loan options, and investment services.
• Assist clients in understanding their financial statements, transactions, and fees.
• Resolve client issues and complaints in a timely and professional manner.
• Document all customer interactions and maintain accurate records in the CRM system.
• Work closely with finance teams to ensure customers receive timely and relevant information.
• Stay informed about financial regulations and products to better assist customers.

Requirements