Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for Booking.com, one of the leading online travel companies. This position is based in Greece and comes with paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers, ensuring they have a seamless experience while booking their travel accommodations.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding bookings, cancellations, and modifications.
• Resolve customer complaints effectively and efficiently to ensure satisfaction.
• Accurately document all customer interactions and inquiries in our CRM system.
• Work collaboratively with various departments to address complex inquiries and enhance overall customer experience.
• Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious airline based in Athens. This position not only offers a competitive salary but also includes a remarkable €3500 bonus. As a German Speaking Support Agent, you will be tasked with providing exceptional support to our German-speaking customers, ensuring their travel needs are met with utmost care and professionalism.

Key Responsibilities

• Offer outstanding customer service to German-speaking clients through various channels including phone, email, and live chat.
• Assist customers with inquiries regarding flight bookings, cancellations, and scheduling changes.
• Resolve customer issues and complaints in a timely and effective manner to ensure satisfaction.
• Maintain accurate records of customer interactions and inquiries within our CRM system.
• Work closely with other departments to ensure that customer needs and contractual obligations are met.
• Stay updated on airline policies, promotional offers, and travel regulations to provide correct information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce a new job opening for a German Speaking Support Agent at a reputable travel agency based in Greece. This is an exciting opportunity for individuals who are passionate about travel and committed to providing exceptional customer service. In this role, you will assist German-speaking clients in navigating their travel plans and offer support to ensure a smooth and enjoyable experience.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding travel bookings, itineraries, and accommodations.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction is maintained.
• Document all customer interactions and inquiries in our CRM system for accurate tracking and follow-up.
• Collaborate with various departments to provide solutions for complex customer issues.
• Stay updated on travel regulations, promotions, and services to provide accurate information to clients.

Requirements

Mercier Consultancy MD is seeking a talented Logistics & Delivery Advisor who is fluent in both French and English to join our team in beautiful Greece! In this role, you will be responsible for ensuring smooth logistics operations and providing outstanding support to our French-speaking clients. This is an exciting opportunity to work in a dynamic environment while making a significant impact on customer satisfaction.

Key Responsibilities

• Deliver exceptional logistical support and customer service to French-speaking clients via phone, email, and chat.
• Coordinate with logistics teams to ensure timely delivery and accurate tracking of shipments.
• Assist customers with inquiries related to their orders, shipping options, and delivery-related issues.
• Document all customer interactions and maintain accurate records using our CRM system.
• Collaborate with various internal teams to streamline processes and improve service efficiency.
• Stay informed about industry standards and best practices in logistics to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Support Agent to join our team dedicated to a leading home appliances company. This position is based in Greece and is ideal for individuals who are passionate about customer service and home technology. As an Italian Speaking Support Agent, you will play a crucial role in assisting our Italian-speaking customers, ensuring they receive the support and information they need regarding our home appliances products.

Key Responsibilities

• Deliver exceptional customer support to Italian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding product features, troubleshooting, and warranty information.
• Effectively resolve customer issues and complaints to maintain high satisfaction rates.
• Document customer interactions and issues in our CRM system for accurate tracking and follow-up.
• Collaborate with technical teams to provide customers with timely solutions and updates.
• Stay up-to-date on product knowledge, services, and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service.

Key Responsibilities

• Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account details, transactions, and credit card features.
• Effectively resolve customer complaints and issues to maintain high satisfaction rates.
• Document all customer interactions and issues within our CRM system for tracking and follow-up.
• Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.
• Stay updated on company policies, services, and industry trends to provide accurate information to customers.

Requirements

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring an AI Advisor / SME (Subject Matter Expert) for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.

Job Purpose
The AI Advisor / Subject Matter Expert is responsible for leading the organization’s Artificial Intelligence strategy and acting as the principal advisor for proposing and delivering AI-driven solutions across all departments. This role ensures AI technologies are effectively applied to optimize operations, enhance customer experience, and enable data-driven decision-making.

Key Responsibilities

Join the Mercier Consultancy MD team as a Finnish Customer Service Representative for a leading Big Domestic Appliance Brand, and enjoy the flexibility of working remotely from Greece! If you have a passion for customer service and are eager to help people make the most out of their appliances, this is the perfect opportunity for you. You will be the voice of the brand, engaging with customers and ensuring they have an exceptional experience.

Key Responsibilities

• Respond to customer inquiries about domestic appliances, providing information on features, troubleshooting, and maintenance tips.
• Assist customers with order placements, tracking, and any after-sales support they may need.
• Resolve customer complaints effectively and engage positively to ensure satisfaction and loyalty.
• Document customer interactions with accuracy in our CRM system to maintain a seamless service experience.
• Collaborate with technical and sales teams to provide customers with the best solutions for their needs.
• Stay updated on products and industry trends to offer knowledgeable advice and recommendations.

Requirements

Junior Full Stack Software Engineer (New Grad)

Location: New York City (Office)

Compensations: $150K - $200K

We are a team of elite builders moving at breakneck speed to redefine the intersection of fintech and crypto. As a high-growth software company and a key contributor to one of the largest crypto social networks globally, we prioritize talent density, ownership, and rapid execution.

We are looking for ambitious Junior Software Engineers to join our NYC-based team. In this role, you won't just be writing code; you will be working alongside some of the brightest minds in the crypto space to build the future of decentralized social finance. This is an environment for "A-players" who thrive on high stakes and technical challenges.

We are looking for individuals who have demonstrated a passion for building and a high ceiling for growth. To be considered, you should meet the following criteria:

Compliance Operations Manager (Fintech/Payments)

Location: Remote - Based in EST timezone

Compensation: $80K - $120K

We believe in a world of fair economic opportunity, where global commerce can flourish thanks to frictionless exchange of value. Our primary mission is enabling drastically faster, cheaper, and more reliable transactions for businesses in emerging markets.

We are looking for a Compliance Operations Manager to take absolute ownership of the systems, processes, and relationships that are the backbone of our day-to-day operations. This role is about acting like a founder, building trust with clients and partners, and creating a culture of relentless execution and accountability in a high-growth environment.

As the Compliance Operations Manager, you will lead the team responsible for handling critical financial compliance requests (such as Requests for Information - RFIs) from our banking partners. This is a hands-on leadership role focused on execution, building trust, and driving efficiency.