DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Vendor Performance Manager (Contact Center Operations) for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Vendor Performance Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

• This is an in-office position that will report to our Richardson, Texas
• International travel, 1-2 weeks per quarter
• Full-time, Monday – Friday 9am – 5pm
• On call one weekend per month

About DSI

DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Contact Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Contact Center Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

• This is an in-office position that will report to our Richardson, Texas
• International travel, 1-2 weeks per quarter
• Full-time, Monday – Friday 9am – 5pm
• On call one weekend per month

About DSI

Mercier Consultancy MD is thrilled to present a unique opportunity for Slovak Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This role is tailored for individuals who have a passion for customer service and an interest in transportation solutions. As a representative, you will assist customers in Slovak, providing them with necessary information and support regarding their transportation needs.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Slovak.
• Provide customers with detailed information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, as well as any changes or cancellations required.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Accurately document customer interactions and maintain organized records in the CRM system.
• Collaborate with operational teams to provide real-time information and updates to customers.
• Stay informed about industry trends and service offerings in order to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are eager to provide excellent customer support while facilitating communication for clients and partners in Slovak. You will play a crucial role in addressing inquiries and ensuring a seamless experience for customers in the manufacturing sector.

Key Responsibilities

• Respond to customer inquiries regarding manufacturing products, services, and order status via phone, email, and chat in Slovak.
• Provide information on product specifications, pricing, and availability.
• Assist customers with order processing, changes, returns, and special requests.
• Resolve any issues and complaints quickly and professionally to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with production and logistics teams to ensure orders are fulfilled efficiently.
• Stay informed about industry trends and product developments to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Logistics & Supply Chain industry. If you are passionate about logistics and thrive in customer-centric roles, this position is ideal for you. In this role, you will assist clients in understanding their logistics needs while providing exceptional service in Slovak.

Key Responsibilities

• Manage customer inquiries related to logistics services, supply chain solutions, and shipping inquiries via phone, email, and chat in Slovak.
• Provide accurate information about shipping options, service timelines, and pricing.
• Assist customers with order tracking, modifications, and any issues that arise.
• Resolve complaints and challenges in a timely and professional manner, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Work closely with operational teams to ensure smooth logistics processes and timely updates to customers.
• Keep up-to-date with industry trends and company services to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and beverage products and possess a strong commitment to delivering excellent customer service. You will assist customers with their inquiries and ensure they enjoy a positive experience while communicating effectively in Slovak.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Slovak.
• Provide detailed information about product ingredients, packaging, pricing, and availability.
• Assist customers with order placements, modifications, and cancellations.
• Resolve any issues or complaints efficiently, ensuring high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with logistics and sales teams to provide updates and solutions to customer inquiries.
• Stay informed about food and beverage trends and product knowledge to enhance customer engagement.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for Czech Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you are passionate about customer service and have an interest in transportation solutions, this role is perfect for you. You will be the first point of contact for our clients, assisting them effectively while communicating in Czech.

Key Responsibilities

• Respond to customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Czech.
• Provide detailed information regarding shipping options, pricing, and delivery timelines.
• Assist customers with booking processes, changes, and cancellations of services.
• Handle customer complaints and issues promptly, maintaining high standards of service.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to ensure smooth operations and timely customer updates.
• Stay informed about transportation industry trends and service updates to provide accurate information to customers.

Requirements

About the Company 

We are a UAE-based technology company focused on building scalable digital platforms and logistic solutions for modern enterprises. Our team operates in both physical and remote environments, bringing together experienced engineers who value innovation and collaboration. We strive to deliver products that are efficient, secure, and designed for long-term growth. 

About the Role 

The role involves leading the design and development of a full-stack platform using Django and React. You will build adaptive backend services, create interactive dashboards, and guide a small engineering team. This position requires strong technical skills, clear communication, and the ability to turn business needs into reliable software solutions. 

Requirements

Key Responsibilities 

About the Company 

We are a UAE-based technology company focused on building scalable digital platforms and logistic solutions for modern enterprises. Our team operates in both physical and remote environments, bringing together experienced engineers who value innovation and collaboration. We strive to deliver products that are efficient, secure, and designed for long-term growth. 

About the Role 

We are looking for a Mobile Engineer who will build and maintain mobile applications using React Native. The role focuses on developing tools that help drivers, warehouse staff, and customers stay connected through real-time updates on deliveries, routes, and inventory. You will work with backend developers, product managers, and operations teams to turn logistics processes into simple and reliable mobile experiences. The goal is to improve tracking, communication, and efficiency across our logistics network. 

Requirements

Key Responsibilities 

About the Company 

We are a UAE-based technology company focused on building scalable digital platforms and logistic solutions for modern enterprises. Our team operates in both physical and remote environments, bringing together experienced engineers who value innovation and collaboration. We strive to deliver products that are efficient, secure, and designed for long-term growth. 

About the Role 

We are looking for a Front-End Developer with strong React skills to build responsive and efficient web applications. You will turn modern UI and UX designs into clean, functional components, connect them with APIs, and ensure smooth performance across all devices. The ideal candidate is detail oriented, writes clear code, and works well in a collaborative environment. 

Requirements

Key Responsibilities