Mercier Consultancy MD is excited to offer an opportunity for a Dutch Speaking Customer Support Representative with the flexibility of working remotely from Bulgaria. This role comes with the significant perk of paid relocation, making it an excellent choice for individuals looking to start a new chapter in a dynamic environment while providing exceptional service to our valued clients.

Key Responsibilities

• Deliver outstanding customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with their inquiries about products, services, and company policies, ensuring timely responses.
• Effectively resolve customer issues and complaints to maintain high levels of satisfaction.
• Document customer interactions and feedback accurately in our CRM system.
• Work collaboratively with other departments to provide effective solutions and improve the customer experience.
• Stay updated on product knowledge and industry trends to offer the best possible support.

Requirements

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for a Dutch Soft Sales Care position, working remotely in beautiful Bulgaria with paid relocation! This role is ideal for individuals who are skilled communicators and passionate about providing exceptional customer service while achieving sales goals. As part of our team, you will help clients through a consultative sales approach, enhancing their experience with our services.

Key Responsibilities

• Handle inbound calls and inquiries from Dutch-speaking clients, providing them with support and information about our offerings.
• Utilize a soft sales approach to identify client needs and recommend appropriate solutions.
• Build and maintain strong customer relationships to foster loyalty and satisfaction.
• Document interactions and maintain accurate records of customer conversations in the CRM system.
• Collaborate with team members to improve sales strategies and enhance the customer experience.
• Participate in ongoing training and development to refine your sales skills and product knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking professionals looking to start or advance their careers in Bulgaria with fully paid relocation. This position is perfect for individuals seeking a fresh start in a vibrant country and eager to contribute their skills in a supportive work environment. By joining our team, you can expect to engage in a rewarding role while experiencing the rich culture of Bulgaria.

Key Responsibilities

• Communicate effectively with Danish-speaking clients or customers across various channels.
• Provide exceptional service, support, and information to enhance the client experience.
• Develop and maintain strong relationships with clients to promote loyalty and satisfaction.
• Collaborate with internal teams to address client inquiries and ensure seamless service delivery.
• Assist in developing strategies to improve customer engagement and retention.
• Adhere to company policies and procedures while maintaining customer confidentiality.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Czech Speaking Gaming Support Specialist! This position allows you to provide top-notch support to Czech-speaking gamers while enjoying the vibrant lifestyle of Sofia, Bulgaria, with paid relocation. If you have a passion for gaming and excellent customer service skills, this might be the perfect role for you!

Key Responsibilities

• Deliver friendly and knowledgeable support to customers in Czech via email communication.
• Assist gamers with questions regarding gameplay, account issues, and technical problems.
• Resolve customer inquiries efficiently while ensuring an engaging gaming experience.
• Maintain accurate records of customer interactions for continuous service improvement.
• Collaborate with game development teams to provide valuable player feedback and insights.
• Stay informed about the latest gaming trends and updates to enhance support effectiveness.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Czech Speaking Gaming Support Specialist! In this role, you will provide dedicated support to Czech-speaking gamers while enjoying the vibrant culture and lifestyle of Sofia, Bulgaria, with paid relocation included. Your passion for gaming and customer service will enhance the experience for players seeking help with their favorite games.

Key Responsibilities

• Respond to customer inquiries in Czech, providing exceptional service via email.
• Assist players with gameplay questions, account issues, and any technical difficulties they may encounter.
• Identify common issues and provide effective solutions to improve user satisfaction.
• Keep thorough records of customer interactions and relay feedback for service enhancements.
• Engage with game development teams to share player insights and contribute to product improvements.
• Stay updated on gaming trends and product changes to provide informed assistance.

Requirements

Imagine starting your day with sunshine, turquoise sea views, and a short walk to work past palm trees and cozy cafés. That’s everyday life in Malta – one of Europe’s sunniest islands and a favorite destination for expats. With over 300 days of sunshine, an international community, and a buzzing social life, Malta is the perfect place to kickstart your career abroad while actually enjoying life outside of work.

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. 

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

Join our client’s Nordic Clothing Brand Customer Experts team in Crete, Greece!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine – along with flavorful Greek cuisine – sound like an option you’d like to explore?

If you are fluent in Danish and possess an unparalleled passion for self-expression through fashion, grab the opportunity and come work with our client’s Danish Online Fashion Brand support team.

What you will do:

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

Requirements

We are seeking on behalf of our client, a highly motivated and strategic Social Media and Influencer Manager to lead the strategy, execution, and performance of the Marketing Division’s social media initiatives. The role will also manage the Group’s social media activities, ensuring brand consistency, quality, and alignment with the overall marketing and employer branding strategy. 

KEY RESPONSIBILITIES:

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need: