Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is hiring a Polish Speaking Specialist to support accounts for Riot Games in Bulgaria. This role will focus solely on email correspondence, making it ideal for candidates who excel in written communication. You will assist users with their inquiries regarding Riot Games, helping them navigate issues related to their accounts and providing top-notch support through email.

Key Responsibilities

• Respond to customer inquiries and support requests primarily through email in Polish.
• Assist users with account management, game-related issues, and other inquiries related to Riot Games.
• Provide clear and accurate information to ensure customer satisfaction and resolve concerns efficiently.
• Document all interactions and follow-up actions in the CRM system to maintain comprehensive support records.
• Stay updated on the latest developments in Riot Games and related services to provide informed assistance.
• Collaborate with the wider support team to share insights and improve service delivery.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for Norwegian Speaking Professionals to join our team in Bulgaria. This position includes paid relocation and offers a competitive salary of 1900 Euro per month. We are looking for dedicated individuals who are eager to contribute to our thriving team while experiencing life in beautiful Bulgaria.

Key Responsibilities

• Engage with customers in Norwegian, assisting with inquiries and delivering outstanding service.
• Troubleshoot and resolve customer issues efficiently, ensuring a positive experience.
• Maintain accurate records of customer communications and transactions in the CRM system.
• Work collaboratively with team members to drive customer satisfaction.
• Remain up-to-date with company offerings to effectively support customers.
• Participate in training sessions to improve product knowledge and service skills.

Requirements

Mercier Consultancy MD is pleased to announce an exceptional opportunity for Irish Speaking Professionals to join our vibrant team in Bulgaria. This position offers fully paid relocation and the chance to immerse yourself in a new culture while advancing your career. We are looking for motivated individuals who are eager to make a difference in customer service or other related fields.

Key Responsibilities

• Assist customers in Irish, addressing their inquiries and providing exceptional support.
• Effectively resolve customer complaints and issues to enhance their experience.
• Keep detailed records of customer interactions, ensuring accurate documentation in the CRM system.
• Work closely with colleagues to foster a collaborative team environment focused on customer satisfaction.
• Stay informed about company policies, products, and services to deliver accurate information to customers.
• Engage in training sessions to develop skills and expand product knowledge.

Requirements

Mercier Consultancy MD invites you to explore an exciting opportunity for Icelandic Speaking Professionals in Bulgaria. This role comes with fully paid relocation, allowing you to experience a vibrant culture while contributing to our dedicated team. We are looking for passionate individuals who excel in customer service or related fields and are ready to make an impact.

Key Responsibilities

• Provide exceptional customer support to clients in Icelandic, addressing inquiries and facilitating solutions.
• Handle customer complaints with professionalism, ensuring a high level of satisfaction.
• Accurately document interactions in the CRM system for effective follow-up and service continuity.
• Collaborate with team members to maintain a positive and productive work environment.
• Stay informed about our products and services to assist customers in a knowledgeable manner.
• Participate in training programs to enhance skills and product understanding.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Hungarian Speaking Player Support Specialist, focusing exclusively on email support, located in the picturesque country of Bulgaria. This position is perfect for individuals who are passionate about gaming and enjoy helping others through written communication. You will assist Hungarian-speaking players by addressing their questions and concerns, ensuring an outstanding experience with Riot Games' products.

Key Responsibilities

• Provide high-quality email support to Hungarian-speaking players regarding game inquiries and technical challenges.
• Assist players with account management and other game-related issues through clear and concise written communication.
• Ensure timely responses to player emails, maintaining a high standard of service.
• Document player interactions and feedback comprehensively to inform ongoing service enhancements.
• Work closely with other team members to relay important player insights and collaborate on support strategies.
• Stay informed about game updates, features, and best practices in player support to better serve the community.

Requirements

Mercier Consultancy MD is excited to offer exciting opportunities for Hungarian Speaking candidates in Sofia, Bulgaria, with fully paid relocation! We are seeking motivated individuals who are eager to advance their careers in a dynamic and multicultural environment. In these roles, you will be essential in connecting with clients and providing outstanding service to the Hungarian-speaking community.

Key Responsibilities

• Assist Hungarian-speaking clients with inquiries, ensuring exceptional customer service and support.
• Communicate effectively with clients through various channels, including phone, email, and chat.
• Collaborate with internal teams to resolve client issues and improve overall service delivery.
• Document client interactions and feedback to enhance service offerings and reporting.
• Participate in training programs to develop your skills and knowledge of our services.
• Contribute to a positive workplace culture and support team initiatives.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Dutch speakers looking to work from the beautiful setting of Greece! This remote position provides the flexibility to work from home while earning a competitive salary of €1733 per month. As a key member of our team, you will engage with clients, providing exceptional service and support in Dutch. This role is perfect for individuals who are self-motivated, enjoy working independently, and are looking to immerse themselves in a vibrant culture while maintaining a fulfilling career.

Key Responsibilities

• Manage customer inquiries and provide support via various communication channels in Dutch.
• Maintain high standards of service while addressing customer requests and resolving issues.
• Collaborate with team members to enhance customer experience and business processes.
• Document and track customer interactions to ensure effective follow-up.
• Contribute to team goals and participate in regular meetings to discuss performance metrics.
• Stay informed about company products and services to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility with a remote work arrangement in Bulgaria, complete with paid relocation. This role is ideal for individuals passionate about providing exceptional customer service while exploring the beautiful culture and scenery of Bulgaria.

Key Responsibilities

• Deliver outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat.
• Respond to inquiries about products, services, and company policies with accuracy and professionalism.
• Effectively manage and resolve customer complaints and issues, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate with different teams to implement effective solutions and enhance service delivery.
• Stay informed about company products and industry trends to provide knowledgeable assistance.

Requirements