Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Identify customer needs and deliver solution to exceed expectations
• Assist customers with troubleshooting technical products and applications
• Providing general product information and assisting with sales queries
• Follow up with customers in a timely fashion to ensure all issues are resolved
• Identify trends in tickets and provide ideas to improve support processes

What you need to succeed in this role:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities

With a long history of operating and investing in the shipping industry, Danaos manages one of the largest independently owned fleet of modern, large-size containerships and bulk carriers. Our dedication to innovation, safety, efficiency and environmental responsibility has helped us forge our reputation as the leading provider of containership management services in the world.

Danaos has been widely recognized for its operational performance, technological innovation, high operational standards and commitment to sustainability. This recognition and technology to management, strong work ethic and sustainable development, the awards Danaos has received are the recognition of the innovations the company has developed in every aspect of its activity.

At Danaos we have made environmental sustainability a priority as we look to the future. We constantly employ the highest operating standards on board to ensure an ethical, safe and pollution free environment for everyone - our people, the community and the marine life all over the world.

As a Researcher

You will be a member of Danaos Research Center team working on various research and innovation projects related to maritime industry and technology.

As a part of your role, you will also support the projects administration being involved in duties such as:

Mercier Consultancy MD is thrilled to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a leading AI & Technology Company, based in Greece. This role is ideal for tech-savvy individuals who are passionate about artificial intelligence and dedicated to providing exceptional customer support. As a representative, you will assist customers in Spanish, helping them with inquiries related to AI products and technologies.

Key Responsibilities

• Manage customer inquiries regarding AI solutions, technology products, and account management via phone, email, and chat in Spanish.
• Provide clear and comprehensive guidance on product features, troubleshooting, and user support.
• Assist customers with onboarding processes and ensure a smooth experience with the technology.
• Resolve customer complaints and technical issues promptly, ensuring high levels of satisfaction.
• Document all customer interactions and resolutions in the CRM system for record-keeping.
• Collaborate with product development teams to relay customer feedback and enhance service delivery.
• Stay updated on AI trends and product updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience.

Key Responsibilities

• Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish.
• Provide accurate information about products, pricing, promotions, and delivery options.
• Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform.
• Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving.
• Document all customer interactions and feedback in the CRM system for tracking and follow-up.
• Collaborate with various departments, including logistics and sales, to improve customer service delivery.
• Stay informed about product updates and promotions to provide timely assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exceptional opportunity for Italian Speaking Customer Service Representatives for Mercedes, one of the world's leading automotive brands, based in Greece. This position is perfect for individuals who are passionate about the automotive industry and committed to providing top-tier customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring an outstanding experience with Mercedes.

Key Responsibilities

• Manage customer inquiries related to vehicle specifications, service appointments, and warranty information via phone, email, and chat in Italian.
• Provide detailed information about Mercedes vehicles, features, and available services to enhance customer satisfaction.
• Assist customers with scheduling service appointments and addressing any service-related inquiries.
• Resolve customer complaints and issues promptly and effectively to maintain high satisfaction levels.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with dealership staff and other internal teams to improve service delivery standards.
• Stay informed about the latest Mercedes models, features, and promotions to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Service Agent for PayPal, offering the opportunity to work in Greece. In this role, you will be part of a dynamic team dedicated to providing exceptional support to Dutch-speaking clients utilizing PayPal's services. Your effective communication and problem-solving skills will play a vital role in ensuring customer satisfaction.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to PayPal services and accounts.
• Provide accurate information regarding transactions, billing, and account management.
• Address and resolve customer complaints promptly and professionally.
• Document all customer interactions in the CRM system, maintaining quality and consistency in service delivery.
• Work collaboratively with internal teams to ensure a seamless customer experience and adherence to company policies.
• Stay informed about PayPal's offerings, updates, and security measures to provide accurate guidance.

Requirements

Mercier Consultancy MD is delighted to announce the opening for a Dutch Speaking Customer Service Agent to join the esteemed team at Miele, a leading brand in home appliances. This role allows you to work in the beautiful setting of Greece, where you will provide unparalleled support to Dutch-speaking customers, ensuring they receive the best service possible for their Miele products.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through phone, email, and chat regarding inquiries about Miele appliances.
• Educate customers on product features, assist with troubleshooting, and handle order-related questions.
• Address and resolve customer complaints with a professional and courteous demeanor.
• Maintain accurate records of customer interactions and documentation in the CRM system.
• Collaborate with various teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge, promotions, and best practices to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exceptional opportunity for a Dutch Speaking Customer Service Agent to join our team supporting Microsoft. This role allows you to work in the vibrant setting of Greece, where you will assist Dutch-speaking customers with their inquiries and provide them with outstanding service.

Responsibilities

• Deliver high-quality support to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to Microsoft products and services.
• Provide users with comprehensive information on product features, troubleshooting tips, and account management.
• Resolve customer complaints effectively and ensure a positive customer experience.
• Accurately document all interactions in the CRM system for tracking and quality assurance purposes.
• Collaborate closely with other teams to provide seamless support and improve service delivery.
• Stay updated on new products, software updates, and company policies to assist customers accurately.

Requirements