Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Danish Speaking Customer Service Representatives for an online marketplace, with the flexibility to work remotely from Greece. If you are passionate about e-commerce and customer service, this role is perfect for you! You will be the point of contact for Danish-speaking customers, ensuring that their inquiries and concerns are addressed efficiently while providing an exceptional shopping experience.

Key Responsibilities

• Handle customer inquiries related to the online marketplace, including order management, product information, and returns via phone, email, and live chat in Danish.
• Assist customers with navigating the website and troubleshooting any issues they encounter.
• Resolve customer complaints and provide solutions promptly and effectively.
• Document all customer interactions accurately in our CRM system to ensure proper follow-up.
• Collaborate with internal teams to enhance the customer experience and streamline processes.
• Stay updated on product offerings and marketplace policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an Online Marketplace, with work based in Greece. This role is perfect for individuals who are enthusiastic about e-commerce and customer service. As a representative, you will assist customers in Italian, helping them navigate our online platform, resolve inquiries, and enhance their shopping experience.

Key Responsibilities

• Handle customer inquiries regarding products, orders, and services through phone, email, and live chat in Italian.
• Assist customers with account management, order placement, and payment issues.
• Resolve complaints and provide solutions to ensure a positive customer experience.
• Document all customer interactions accurately in our Customer Relationship Management (CRM) system.
• Work collaboratively with internal teams to ensure customer satisfaction and streamline processes.
• Stay updated on product offerings, promotions, and marketplace policies to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform, with the added bonus of working in beautiful Greece! This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers. As a representative, you will assist customers with their inquiries and issues in Italian, ensuring a smooth shopping experience on our platform.

Key Responsibilities

• Handle customer inquiries related to e-commerce products, services, and order management via phone, email, and live chat in Italian.
• Assist customers with account creation, order placement, returns, and tracking of shipments.
• Resolve customer complaints effectively while maintaining a positive attitude.
• Document customer interactions accurately in our CRM system.
• Collaborate with fulfillment and logistics teams to ensure timely and accurate order delivery.
• Stay informed about promotions, new products, and platform features to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer a remote opportunity for Dutch Speaking Customer Service Representatives for our E-Commerce Platform. This position is a fantastic chance for individuals who are passionate about e-commerce and enjoy helping customers from the comfort of their own home in Greece. As a representative, you will assist clients in Dutch, ensuring a seamless shopping experience and handling inquiries related to their online orders.

Key Responsibilities

• Respond to customer inquiries about products, order status, refunds, and service issues via phone, email, and live chat in Dutch.
• Assist customers with navigating our e-commerce platform and provide information on promotions and new products.
• Resolve customer complaints and queries efficiently while maintaining a positive customer experience.
• Document all interactions accurately in the customer relationship management (CRM) system.
• Collaborate with fulfillment and logistics teams to ensure prompt order delivery and resolution of any issues.
• Stay updated on platform features and product offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an online marketplace, with the flexibility to work remotely from beautiful Greece. This role is perfect for individuals who thrive in a fast-paced online environment and are dedicated to providing exceptional customer support in Dutch.

Key Responsibilities

• Handle customer inquiries and support requests regarding products, orders, and account issues via phone, email, and chat in Dutch.
• Provide detailed information on product specifications, order status, and marketplace policies.
• Assist customers with navigating the online platform and resolving any issues encountered.
• Address customer complaints and feedback promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up.
• Collaborate with other team members to enhance service delivery and improve customer experience.
• Stay informed about online marketplace trends and platform updates to provide relevant support.

Requirements

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e-commerce and providing exceptional customer support. You will assist customers in German, helping them navigate various products and services on the platform, ensuring a smooth shopping experience.

Key Responsibilities

• Respond to customer inquiries regarding product listings, order statuses, and account management through phone, email, and live chat in German.
• Assist customers with issues related to payment processing, shipping, and returns.
• Provide guidance on using the online marketplace effectively and resolving any technical issues.
• Document customer interactions meticulously in our CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and operational efficiency.
• Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top-notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.

Key Responsibilities

• Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German.
• Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience.
• Address inquiries about product specifications, shipping options, and payment methods.
• Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.
• Collaborate with other teams such as logistics and marketing to enhance overall service delivery.
• Stay updated on the latest e-commerce trends and platform features to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Customer Care Agent within our e-commerce division. We are looking for talented individuals who are willing to relocate to Greece, with paid relocation support included. In this role, you will serve as the primary support point for our Italian-speaking customers, helping them navigate our products and services while providing excellent customer care.

Key Responsibilities

• Provide outstanding customer service in Italian through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to order placements, product details, and general e-commerce questions.
• Maintain detailed records of customer interactions using our CRM system for tracking and analysis.
• Resolve customer complaints effectively and efficiently to ensure a high level of satisfaction.
• Collaborate with other teams to improve customer experience and streamline service processes.
• Stay informed about product offerings, promotions, and updates in the e-commerce platform.

Requirements

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role: