Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service.

Key Responsibilities

• Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account details, transactions, and credit card features.
• Effectively resolve customer complaints and issues to maintain high satisfaction rates.
• Document all customer interactions and issues within our CRM system for tracking and follow-up.
• Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.
• Stay updated on company policies, services, and industry trends to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an excellent opportunity for an Italian Speaking Customer Service Agent to work in Greece with fully paid relocation. In this dynamic role, you will play a pivotal role in delivering outstanding customer service to our Italian-speaking clients, ensuring they receive the best support and guidance regarding our products and services.

Responsibilities

• Provide exceptional customer support to Italian-speaking clients via various channels including phone, email, and chat.
• Assist customers with their inquiries regarding products, services, and account management.
• Handle and resolve customer complaints promptly and efficiently, striving for high levels of customer satisfaction.
• Keep accurate records of customer interactions and update our CRM system as necessary.
• Collaborate with team members to continuously improve the customer experience and service efficiency.
• Stay informed about product offerings, promotional campaigns, and industry trends to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.

Key Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat.
• Assist customers with inquiries about online banking products and services.
• Resolve customer issues efficiently, ensuring an exceptional banking experience.
• Document customer interactions and track all inquiries in our CRM system.
• Work alongside other departments to improve service delivery and customer satisfaction.
• Stay abreast of online banking trends, product updates, and regulatory requirements.

Requirements

Mercier Consultancy MD is looking for a dynamic Italian Speaking Customer Agent to join our team in Greece, providing support for a leading FinTech company. If you are passionate about finance and technology, and love helping people, this is the perfect opportunity for you. As a Customer Agent, you will assist our Italian-speaking clients with inquiries regarding our financial products and services, ensuring they have a seamless experience.

Key Responsibilities

• Deliver exceptional customer support in Italian through various communication channels including phone, email, and chat.
• Guide customers through financial service inquiries, product features, and technical assistance.
• Maintain accurate records of customer interactions in our CRM system.
• Effectively resolve customer issues while striving for high satisfaction rates.
• Collaborate with cross-functional teams to enhance customer experience and process efficiency.
• Stay informed of industry trends and regulatory changes in the FinTech landscape.

Requirements

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company. This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service. As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.

Key Responsibilities

• Provide outstanding customer support in Italian across various channels, including phone, email, and live chat.
• Assist customers with inquiries related to automotive products, services, and technical information.
• Document and track customer interactions accurately in our CRM system.
• Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.
• Collaborate with other teams to improve service processes and communication.
• Stay updated on automotive industry trends, product knowledge, and company updates to serve customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Italian Speaking Customer Advisor for a leading Telecom Company, located in Greece! This is an excellent chance to work in a vibrant environment while providing exceptional service to Italian-speaking customers. If you have a knack for communication and a passion for telecom services, we would love to have you on our team!

Key Responsibilities

• Deliver outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to telecom services, billing, troubleshooting, and account management.
• Address customer complaints and resolve issues in a timely manner to ensure a positive experience.
• Document customer interactions accurately in our CRM system to maintain detailed records.
• Collaborate with other departments to ensure smooth operations and enhance customer satisfaction.
• Stay informed about the latest telecom products and services to provide knowledgeable support.

Requirements

Mercier Consultancy MD is proud to present an exciting opportunity for a French Speaking Customer Support Representative for DJI, based in Greece. This role is perfect for customer service professionals who are enthusiastic about technology and want to contribute to an innovative company renowned for its drone and imaging technology.

Key Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to DJI products, services, and troubleshooting processes.
• Effectively manage and resolve customer issues, ensuring a high level of satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system to facilitate future reference.
• Collaborate with technical teams to address complex customer concerns and ensure comprehensive support.
• Stay updated on product knowledge, industry trends, and company services to offer informed guidance.

Requirements

Join Our Team!

Are you fluent in French and looking for an exciting opportunity to further your career? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic French-speaking Customer Representative to join our team focused on search engine support.

This role allows you to work in the beautiful surroundings of Greece, providing you with a unique chance to experience a vibrant culture while making a positive impact in customer service.

Your Role:

• Deliver exceptional customer support to French-speaking clients using our search engine, ensuring inquiries are handled efficiently and professionally.
• Communicate effectively through various channels, including phone, email, and chat.
• Become familiar with our systems to provide accurate and timely assistance to customers.
• Collaborate with your team members to ensure a seamless resolution process for customer issues.

Requirements

Join Our Team!

Are you fluent in French and passionate about customer service? Mercier Consultancy MD is excited to offer a fantastic opportunity as a Customer Representative for a leading Airline Company. This role enables you to work in the beautiful surroundings of Greece while supporting customers in their travel journeys.

Your Role:

• Provide outstanding customer support to French-speaking clients, addressing their inquiries and concerns promptly and professionally.
• Communicate effectively through various channels, including phone, email, and chat.
• Assist customers with booking, changes, and cancellations, ensuring a smooth travel experience.
• Collaborate with team members to resolve customer issues efficiently and effectively.

Requirements

• Fluency in French (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to providing excellent customer service.
• A background or interest in the airline industry is a plus.
• Self-motivated, organized, and able to thrive in a dynamic environment.
• Willingness to work in Greece and adapt to a new culture.

Benefits

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: