Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

• Full-time, Monday – Friday 9am – 5pm

About DSI

Join Our Team!

Are you fluent in German and ready to explore an exciting (remote) opportunity in Greece? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic German Speaking Customer Representative.

This role allows you to work from the comfort of your home while enjoying the beautiful backdrop of Greece.

Your Role:

• Provide outstanding customer support to German-speaking clients, ensuring their inquiries are handled professionally and efficiently.
• Utilize various communication channels, including phone, email, and chat, to assist customers.
• Become familiar with our client systems to deliver high-quality service to our clients.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a passion for customer service.
• Eagerness to learn and adapt to new technologies tailored for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Ability to work (remotely) while being open to occasional travel to Greece if required.

Benefits

Join Our Team!

Are you fluent in German and looking for a rewarding opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic German Speaking Customer Representative.

This remote position allows you to enjoy the beautiful Greek surroundings while making a positive impact in customer service.

Your Role:

• Provide exceptional support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Familiarize yourself with our client systems to provide high-quality service efficiently.
• Collaborate with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused approach.
• Eagerness to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Ability to work independently from a (remote) location based in Greece.

Benefits

Mercier Consultancy MD is excited to present an opportunity for Finnish Speaking Customer Service Representatives for a leading ride-sharing platform, with work based in beautiful Greece. This role is perfect for individuals who have a passion for customer service and enjoy the dynamic nature of the ride-sharing industry. As a customer service representative, you will engage with riders and drivers, providing support and ensuring a seamless experience communicated effectively in Finnish.

Key Responsibilities

• Handle customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Finnish.
• Provide assistance with account setup, payment processing, and ride bookings.
• Resolve issues and complaints from riders and drivers in a timely and professional manner.
• Document all customer interactions accurately in a CRM system for effective follow-up.
• Collaborate with internal teams to improve service quality and customer satisfaction.
• Stay informed about company policies, promotions, and local regulations affecting ride-sharing services in Greece.

Requirements

Mercier Consultancy MD is delighted to announce a unique opportunity for Finnish Speaking Customer Service Representatives for a leading Cloud Services Provider, located in beautiful Greece. This position is perfect for individuals who are enthusiastic about technology and cloud solutions while delivering top-tier customer support. As a Finnish-speaking representative, you will assist clients in navigating their cloud service inquiries, ensuring a seamless and satisfying experience.

Key Responsibilities

• Manage customer inquiries regarding cloud services, products, and solutions via phone, email, and chat in Finnish.
• Provide detailed information on service features, pricing, and technical specifications.
• Assist customers with account-related inquiries, subscription management, and technical support.
• Resolve customer complaints and technical issues efficiently, maintaining high satisfaction levels.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to ensure timely resolution of complex issues and improve customer experience.
• Stay informed about the latest trends in cloud technology to provide informed support to clients.

Requirements

Join Our Team!

Are you fluent in Dutch and looking for an exciting (remote) opportunity based in Greece? At Mercier Consultancy MD, we are seeking a passionate and dedicated Dutch Speaking Customer Representative to enhance our customer service team.

This remote position allows you to enjoy the beauty and culture of Greece while making a significant impact in our client relations.

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients, ensuring their inquiries are handled professionally and efficiently.
• Communicate effectively through various channels, including phone, email, and chat.
• Learn and navigate our client systems to provide high-quality service.
• Collaborate with your team to ensure timely and effective resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused mindset.
• Ability to learn and adapt to new technologies and tools suitable for remote work.
• Self-motivated, proactive, and ability to thrive in a fast-paced environment.
• Enthusiasm for working remotely while enjoying the lifestyle in Greece!

Benefits

Join Our Team!

Are you a fluent Dutch speaker seeking an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch Speaking Customer Representative.

This remote position allows you to enjoy the beauty of Greece while providing top-notch customer service to our clients.

Your Role:

• Offer exceptional customer support to Dutch-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Communicate effectively through various platforms including phone, email, and chat.
• Familiarize yourself with our systems to provide accurate and efficient assistance.
• Work collaboratively with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-oriented attitude.
• Eager to learn and adapt to new tools and technologies suitable for remote work.
• Self-motivated and capable of thriving in a dynamic environment.
• Willingness to embrace the remote work lifestyle while being part of a multicultural team based in Greece.

Benefits

Join Our Team!

Are you fluent in Dutch and seeking an exciting (remote) opportunity based in Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Dutch Speaking Customer Representative.

This position allows you to work remotely while enjoying the benefits of a supportive team dedicated to customer service excellence.

Your Role:

• Provide exceptional customer support to Dutch-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Get familiar with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure prompt resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong communication skills with a focus on customer satisfaction.
• Willingness to adapt to new technologies and tools for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Eligible to work (remotely) in Greece.

Benefits

Join Our Team!

Are you a fluent Dutch speaker looking for an exciting (remote) opportunity in Greece? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Dutch Speaking Customer Representative.

This role allows you to work remotely while enjoying the beauty and culture of Greece, all while providing top-notch customer service.

Your Role:

• Provide exceptional customer support to Dutch-speaking clients, addressing their inquiries with professionalism and efficiency.
• Communicate through various channels, including phone, email, and chat.
• Become familiar with our systems to deliver high-quality service promptly.
• Collaborate with team members to ensure the swift resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills, with a focus on customer satisfaction.
• Eager to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to work remotely while being adaptable to a multicultural setting.

Benefits