About DSI

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout fora passionate and driven District Manager to join our growing team! Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The District Manager (DM) will oversee a team of Retail Support Specialist (RSS) who support AT&T customers within national retail locations. In this leadership role, you are responsible for driving operational excellence, elevating customer experience, and ensuring your team delivers expert guidance on account inquiries, device troubleshooting, billing issues, order support, and escalated service concerns.

You will lead, develop, and coach RSS to provide accurate information, resolve customer issues efficiently, and build strong working relationships with retail staff and third-party labor partners. The District Manager ensures consistent execution of AT&T standards across all stores, maintains alignment with store leadership, and upholds a culture of professionalism, partnership, and best in class customer experience.

Responsibilities

Team Leadership & Development

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy MD is delighted to present an exciting opportunity for Norwegian Speaking Customer Service positions located in the stunning country of Greece, complete with a fully paid relocation package! This role allows you to enhance your career while immersing yourself in the beautiful culture and landscape Greece has to offer.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we are committed to creating an inclusive and supportive work environment. You'll be part of a dynamic team that values customer satisfaction and personal growth.

Key Responsibilities

• Deliver outstanding support to Norwegian-speaking customers through phone, email, and chat, ensuring every interaction is professional and personable.
• Guide customers in understanding our diverse range of products and services by providing clear and accurate information.
• Quickly address and resolve customer inquiries and complaints to maintain high levels of satisfaction.
• Document customer interactions accurately and follow up to ensure all needs are addressed effectively.
• Collaborate with colleagues and other departments to continuously improve service quality and customer experience.
• Stay informed about our offerings and industry trends to provide the best possible assistance.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for a Greek Speaking Customer Service Agent to join the financial department in Athens. In this role, you will provide exceptional customer service support to Greek-speaking clients, addressing their inquiries related to financial products and services while ensuring a seamless customer experience.

Responsibilities

• Assist Greek-speaking customers via phone, email, and chat with inquiries about financial services and products.
• Provide accurate information regarding account management, transactions, and general banking services.
• Handle customer complaints and resolve issues efficiently, ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system for quality control and record-keeping.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Keep up-to-date with financial products, services, and industry regulations to provide informed support.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for a Greek Speaking Customer Service Agent based in Athens. In this vital role, you will be the first point of contact for our Greek-speaking clients, delivering exceptional service and support. This position is perfect for enthusiastic individuals who are passionate about customer service and want to make a positive impact.

Responsibilities

• Engage with Greek-speaking customers through phone, email, and chat to address their inquiries and concerns.
• Provide comprehensive information about products and services, ensuring a thorough understanding for the customers.
• Resolve customer issues and complaints with professionalism, aiming to achieve high levels of satisfaction.
• Document customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with team members to enhance the overall customer experience and drive improvements.
• Stay updated on product offerings, company policies, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is pleased to offer exceptional German Speaking Customer Service positions in the beautiful country of Greece, complete with a fully paid relocation package! This role provides a unique opportunity to further your career while experiencing the rich culture and stunning scenery of Greece.

Why Work With Mercier Consultancy MD?

We are dedicated to fostering a positive and collaborative work environment where you can excel. As part of our team, you will have a significant impact on customer satisfaction while enjoying professional and personal growth.

Key Responsibilities

• Provide top-notch customer support to German-speaking clients via phone, email, and chat, ensuring professionalism in every interaction.
• Guide customers in understanding our products and services, offering expert advice and solutions.
• Quickly resolve customer inquiries and complaints to ensure a high level of satisfaction.
• Document customer interactions accurately and follow up to guarantee their needs are met.
• Collaborate with team members and other departments to enhance service quality and delivery.
• Stay updated on company offerings and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals who are passionate about providing excellent customer support and have a background in subscription services. As a key member of our customer service team, you will assist clients in navigating their subscriptions while communicating effectively in French.

Key Responsibilities

• Handle customer inquiries related to subscription services, billing, and account management via phone, email, and live chat in French.
• Provide information about subscription plans, offers, and product features.
• Assist customers with account setup, modifications, and cancellations as required.
• Resolve customer complaints and technical issues promptly, ensuring satisfaction.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up.
• Collaborate with cross-functional teams to improve service delivery and enhance the customer experience.
• Stay updated on company offerings and subscription industry trends to assist customers effectively.

Requirements

Join Mercier Consultancy MD for rewarding French Speaking Customer Service roles set in the picturesque backdrop of Greece, complete with a fully paid relocation package! This is your chance to elevate your career while absorbing the rich history and vibrant lifestyle that Greece has to offer.

Why Work With Us?

At Mercier Consultancy MD, we pride ourselves on fostering a nurturing and dynamic work environment. As part of our team, you will provide exceptional customer service and have the opportunity to make a real difference in the lives of our clients.

Key Responsibilities

• Provide high-quality customer support to our French-speaking clients via phone, email, and chat, ensuring a positive and professional experience.
• Assist customers in understanding our products and services, delivering accurate information and assistance.
• Efficiently resolve customer inquiries and complaints to ensure satisfaction and loyalty.
• Maintain accurate documentation of customer interactions, following up as needed to address their concerns fully.
• Collaborate with team members and departments to enhance customer experience and service quality.
• Stay informed on company offerings and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives for Streaming Services, with the convenience of remote work from Greece. This role is perfect for individuals who are passionate about entertainment and technology, and who thrive on providing exceptional service. As a customer service representative, you will assist customers in French, helping them navigate their streaming inquiries and enhancing their viewing experience.

Key Responsibilities

• Manage customer inquiries regarding streaming services, subscription plans, and technical issues via phone, email, and live chat in French.
• Provide troubleshooting assistance and guide customers through setup and usage of streaming platforms.
• Inform customers about content offerings, promotions, and new features available on the platform.
• Resolve complaints and issues swiftly, ensuring a positive customer experience.
• Document customer interactions accurately in the CRM system to ensure effective follow-up and record-keeping.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on industry trends and changes in streaming services to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a dynamic food delivery platform in Greece. This position is perfect for individuals who are passionate about food delivery services and providing exceptional customer support. As a customer service representative, you will assist clients in navigating their orders and inquiries while effectively communicating in French.

Key Responsibilities

• Manage customer inquiries regarding orders, delivery issues, and account-related questions via phone, email, and chat in French.
• Provide detailed information on menu options, delivery times, and payment issues.
• Assist customers in placing orders and resolving any issues that may arise during the ordering process.
• Handle customer complaints professionally and ensure high levels of customer satisfaction.
• Accurately document all customer interactions and feedback in the CRM system.
• Collaborate with delivery teams and other departments to improve service efficiency and customer experience.
• Stay informed about the latest promotions, menus, and food delivery trends to provide effective support.

Requirements