Mercier Consultancy MD is seeking dedicated Nordic Speaking Customer Service Representatives to join our team in the banking industry. This exciting position is ideal for individuals who are passionate about financial services and customer care. As a representative, you will assist clients in navigating banking products and services while providing exceptional support in one of the Nordic languages.

Key Responsibilities

• Manage customer inquiries related to banking products, account management, and financial services via phone, email, and chat in a Nordic language.
• Provide accurate information regarding banking policies, procedures, and regulations.
• Assist customers with account issues, transactions, and troubleshooting inquiries.
• Document customer interactions thoroughly and follow up to enhance overall satisfaction.
• Collaborate with banking teams to resolve complex issues efficiently.
• Stay informed about new banking products and industry developments to offer the best solutions to clients.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the role of Italian Speaking Customer Service Representatives in the banking industry. If you have a friendly disposition and love helping people, this position is perfect for you! You will be the friendly voice that guides our customers through their banking inquiries and services in Italian, ensuring they feel valued and understood.

Key Responsibilities

• Engage with customers via phone, email, and chat, assisting them with banking inquiries in Italian.
• Provide information on account management, product offerings, and financial services with warmth and clarity.
• Help customers navigate online banking tools and resolve any issues they may encounter.
• Address customer complaints and inquiries professionally while maintaining a friendly approach.
• Keep detailed records of customer interactions and follow up as necessary to ensure satisfaction.
• Stay knowledgeable about current banking products and services to provide accurate information.
• Work collaboratively with team members to foster a positive customer experience.

Requirements

Mercier Consultancy MD is eager to invite applications for the position of German Speaking Customer Service Representatives in the banking industry. This role offers a fantastic opportunity for individuals who are skilled in providing excellent customer support and have a strong interest in financial services. You will be responsible for assisting customers with their banking inquiries and needs, ensuring they receive prompt and professional service in German.

Key Responsibilities

• Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in German.
• Provide information on account balances, transactions, and banking policies.
• Assist customers in resolving issues related to their accounts and transactions.
• Document all customer interactions accurately in the system.
• Collaborate with other departments to ensure customer concerns are addressed effectively.
• Stay informed about banking regulations and changes in financial products.

Requirements

Mercier Consultancy MD is excited to invite applications for the role of Dutch Speaking Customer Service Representatives within the finance sector! If you are passionate about delivering exceptional customer experiences and have a strong command of the Dutch language, we want to hear from you. In this role, you will be at the forefront of providing high-quality support to our clients, helping them navigate their financial inquiries and ensuring their needs are met promptly and professionally.

Key Responsibilities

• Assist customers with financial inquiries via phone, email, and live chat in Dutch.
• Provide information on various financial products and services.
• Support customers in resolving issues with their accounts, transactions, and billing.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate effectively with internal teams to ensure customer satisfaction.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

About the Role
We’re seeking a data-led storyteller who can speak to both banks and consumers. You'll own the brand voice, marketing strategy, and GTM efforts without burning the budget.

Key Responsibilities

• Build B2B2C strategies that sell credit through dealers
• Execute compliant performance marketing campaigns
• Create credibility with banking partners and delight end users
• Optimize CAC, channel ROI, and third-party messaging

Requirements

Requirements

• 8+ years in financial services marketing (NOT FMCG or e-commerce)
• UAE credit/lending marketing experience a big plus
• Track record of cost-efficient campaigns at startups
• Masters in Marketing/Digital preferred

Must-Haves

• Ability to market embedded fintech products
• Experience in automotive, rental, or dealer-focused ecosystems

Our client is an innovative fintech scale-up with a flagship enterprise-level data analytics and compliance platform built for banks and financial institutions. Their mission is to empower financial organizations with cutting-edge technology for fraud detection, AML compliance, and risk management across multiple layers of the banking system.

This is a high-impact leadership role offering the chance to shape European expansion and drive sales growth in some of the most competitive and regulated markets in the world.

Role Summary

We are seeking an experienced sales leader to spearhead enterprise sales into European banks and financial institutions. The ideal candidate combines deep financial services expertise, technical acumen, and strong C-suite relationship management skills, with a proven track record of selling complex enterprise technology solutions.

This role requires navigating long B2B sales cycles in highly regulated environments while thriving in a fast-paced startup/scale-up setting.

About the Role
If you can orchestrate across banks, dealers, consumers, and credit logic, this is your stage. You'll own the platform’s lending and credit product lifecycle end-to-end.

Key Responsibilities

• Define roadmap for embedded finance and automotive loan flows
• Translate regulatory and credit needs into delightful UX
• Optimize credit approval journeys and multi-bank connectivity
• Work closely with CTO and CEO on product-market fit

Requirements

Requirements

• 6–10 years in product management (preferably fintech or lending)
• Proven experience with banking APIs and embedded credit flows
• Deep understanding of automotive financing value chain
• Strong UX instincts and stakeholder empathy

Benefits

A team that blends banking precision with startup scrappiness

A founder-led journey scaling fast in the UAE credit space

About the Role
We’re hiring a hands-on CTO for a high-growth fintech disrupting the UAE’s auto-finance sector. This role is mission-critical—leading all technical efforts from platform development to banking integrations across ADCB, Emirates NBD, and DIB.

Key Responsibilities

• Lead architecture and development of a compliant, scalable financial platform
• Own real-time transaction engine and API integrations with banks
• Guide the dev team with clarity through sprints, compliance demands, and go-lives
• Balance security, speed, and stability in a regulated environment

Requirements

Requirements

• 12+ years in tech/product/software engineering (preferably fintech)
• Proven banking integration experience (APIs, real-time systems)
• Background in consumer lending, payments, or transaction-based products
• Leadership in regulated ecosystems (banking/fintech startups)
• Bachelors in Computer Science (Masters preferred)

Bonus Points

• Automotive lending or embedded credit platform experience
• Knowledge of UAE banking regulatory tech requirements