Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives within the banking industry. This role is perfect for individuals who are passionate about finance and committed to delivering exceptional service. As a representative, you will assist customers in navigating their banking needs and provide support in Spanish, ensuring a seamless experience for our clients.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and account management through phone, email, and chat in Spanish.
• Assist clients with transactions, account openings, closures, and general banking questions.
• Resolve customer issues and complaints promptly and professionally.
• Document all interactions accurately within the company’s customer relationship management (CRM) system.
• Collaborate with various banking departments to ensure efficient service delivery.
• Stay informed about banking regulations, promotions, and new products to provide accurate information.

Requirements

Join our client's Swedish-speaking Customer Support Team in Crete!

We are currently hiring on behalf of our client, a leading global fintech company, and looking for Swedish-speaking customer support experts to join their Nordic team in Chania, Crete – one of the world’s most beautiful and sun-filled destinations.

Do you want your workplace to be just steps away from crystal-clear beaches? Would you love to live in a place where sunshine, delicious Greek food, and a vibrant culture are part of everyday life? This is your opportunity to gain valuable international experience while working with one of the most innovative digital payment companies in the world.

About the role:

As part of the Swedish-speaking customer support team, you will assist customers with a wide range of inquiries regarding online transactions, account questions, and payment troubleshooting. You'll be trained by certified instructors and supported every step of the way to ensure you can deliver exceptional service.

Requirements

What you'll do: