German Customer Support | Banking Sector - Athens
posted by: spj_bot
Mercier Consultancy MD is pleased to offer a position for a German Customer Support Representative specialized in the Banking Sector, based in the vibrant city of Athens, Greece. This role is ideal for customer service professionals who are looking to leverage their language skills and banking knowledge to provide exceptional support to clients in a fast-paced environment.
Key Responsibilities
- Provide excellent customer support to German-speaking clients regarding banking products and services through various channels including phone, email, and chat.
- Address and resolve inquiries about accounts, transactions, and banking policies accurately and efficiently.
- Handle customer complaints and issues with professionalism, ensuring customer satisfaction and loyalty.
- Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
- Collaborate with banking specialists to ensure comprehensive solutions for complex customer inquiries.
- Stay updated on banking regulations, products, and processes to enhance the quality of customer service provided.
Requirements