Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to the vibrant city of Sofia, Bulgaria. In this role, you will be instrumental in providing exceptional support to our Dutch-speaking clients, addressing their inquiries, and ensuring a positive customer experience. If you're looking for a fresh start in a new location while helping customers, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Respond promptly and accurately to customer inquiries regarding products, services, and company policies.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with different departments to address complex customer needs and offer effective solutions.
• Keep up to date with the company's products, services, and industry trends to ensure informed support.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Norwegian Speaking Customer Service Agent for Google, including paid relocation to the beautiful country of Bulgaria. In this pivotal role, you will assist Norwegian-speaking users in navigating Google's extensive range of services, ensuring they have a positive and efficient experience.

Responsibilities

• Handle customer inquiries in Norwegian through multiple channels, including phone, email, and chat.
• Provide support for Google's products and services, addressing user questions and concerns with expertise.
• Troubleshoot issues and provide effective solutions to enhance user satisfaction and engagement.
• Document customer interactions in the CRM system for reference and quality improvement.
• Collaborate with other teams within Google to escalate issues and ensure swift resolution.
• Stay updated on new features, products, and promotional activities to provide accurate information to customers.

Requirements

Mercier Consultancy MD is looking for a talented Czech Speaking Solutions Consultant willing to relocate to our stunning office in Sofia, Bulgaria, with fully paid relocation costs for the right candidate! This is a fantastic opportunity for individuals who are passionate about technology and customer success. In this role, you will work with clients to understand their unique challenges and provide tailored solutions that will help enhance their business performance.

Key Responsibilities

• Interact with clients to gather requirements and gain insights into their business goals.
• Design and propose customized solutions that effectively resolve client challenges.
• Serve as a trusted advisor, providing expert advice to improve client satisfaction and engagement.
• Collaborate with internal teams to ensure a smooth implementation of solutions and ongoing support.
• Conduct training to empower clients in the effective use of our products and services.
• Stay updated on industry trends and emerging technologies to offer informed consultations.

Requirements

At Octopus Relocations, we specialize in providing personalized relocation and destination services for international assignees, expatriates, and corporate clients in Greece and abroad. As part of the Orphee Beinoglou Group, we combine the heritage of one of the region’s most established moving providers with the flexibility and care of a boutique relocation company.

We are currently seeking a Relocation Coordinator to join our growing team in Athens.

The ideal candidate will be highly organized, service-oriented, and capable of managing multiple relocation cases with empathy, precision, and professionalism.

Responsibilities:

Mercier Consultancy MD is excited to offer an exceptional opportunity for a Romanian Speaking Customer Service Agent for Booking.com, which includes paid relocation to the stunning destination of Greece. In this pivotal role, you will deliver outstanding support to Romanian-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Romanian via various communication channels, including phone, email, and live chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring all needs are met efficiently.
• Troubleshoot and resolve issues related to reservations promptly, providing exceptional customer service.
• Document customer interactions and feedback in the company’s CRM system for quality assurance and reporting.
• Collaborate with internal teams to address more complex customer issues as needed.
• Stay informed about company promotions, policies, and services to offer accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for a Polish Speaking Player Support Specialist for Riot Games, to be based in beautiful Bulgaria. This role is a perfect fit for those who are passionate about gaming and thrive on helping players enhance their gaming experience. You will be the first point of contact for Polish-speaking players, assisting them with their inquiries and ensuring a high level of satisfaction with Riot Games' titles.

Key Responsibilities

• Provide exceptional player support to Polish-speaking customers through various channels, including chat, email, and phone.
• Assist players with game-related inquiries, technical issues, and account management.
• Resolve player concerns promptly and effectively, ensuring a positive gaming experience.
• Document player interactions and feedback accurately to contribute to continuous improvement.
• Collaborate closely with game developers and community teams to provide player insights and feedback.
• Stay updated on game titles, features, and industry trends to offer informed support.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Polish Speaking individuals in Bulgaria, complete with a fully paid relocation package! This position is perfect for those looking to broaden their horizons and take on new challenges in a vibrant work environment. As part of our team, you will have the chance to utilize your language skills while contributing to our commitment to delivering exceptional service.

Key Responsibilities

• Provide support and assistance in Polish to clients through various communication channels such as phone, email, and chat.
• Manage customer inquiries, ensuring a high level of service and satisfaction.
• Document interactions accurately in our CRM system for tracking and follow-up.
• Collaborate with team members to enhance service offerings and client experiences.
• Stay informed about company products, services, and policies to provide accurate information to clients.
• Participate in training to continuously improve product knowledge and customer service skills.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction.

Key Responsibilities

• Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat.
• Respond accurately to inquiries regarding products, services, and company policies in a timely manner.
• Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction.
• Maintain meticulous records of customer interactions and resolutions in our CRM system.
• Collaborate with different departments to facilitate effective solutions to client needs.
• Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support.

Requirements

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Assist German-speaking customers through various channels, including phone, email, and live chat.
• Support clients with their booking processes, modifications, and cancellations.
• Troubleshoot any issues related to reservations and provide timely and effective solutions.
• Document customer interactions and feedback in the company’s CRM system for quality assurance.
• Collaborate with internal teams to resolve more complex customer issues efficiently.
• Stay updated on promotions, policies, and services to provide accurate information to customers.

Requirements

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role: