The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Inbound Sales Agent, working remotely from Greece, with a competitive salary of 1650 Euro per month. This position is perfect for energetic individuals who have a flair for sales and exceptional communication skills in Dutch. As an Inbound Sales Agent, you will be responsible for responding to incoming inquiries and guiding potential customers through their buying journey.

Key Responsibilities

• Handle incoming sales inquiries from Dutch-speaking customers across various channels, including phone, email, and chat.
• Understand customer needs and provide product recommendations to drive sales.
• Convert inquiries into sales by effectively communicating features and benefits of our products and services.
• Document customer interactions and update the CRM system with accurate information.
• Collaborate with sales and marketing teams to share customer feedback and contribute to improving sales strategies.
• Maintain up-to-date knowledge of our products and industry trends to effectively support customer decisions.
• Achieve personal and team-based sales targets while maintaining a high level of customer satisfaction.

Requirements

Do you want the challenge — and the reward — of building your own book of business?

At Keycafe, we’re looking for an Account Executive who thrives on creating new opportunities, closing deals, and owning an entire territory or industry segment. This isn’t account management or order processing — it’s a chance to be entrepreneurial inside a growing SaaS/IoT company and essentially build a business line of your own.

What You’ll Do

• Own a market — you will be focused on a specific industry based on your prior experience, and you’ll be responsible for growing it as if it were your own business.
• Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges.
• Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close.
• Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through.
• Collaborate across teams to ensure smooth handoffs and long-term customer success.

Why Join Keycafe

Mercier Consultancy MD is seeking a motivated Dutch Speaking Sales Support Agent to join our team in Bulgaria. This role is an excellent opportunity for individuals who are passionate about sales and customer service. As a Sales Support Agent, you will play a vital role in assisting our sales team and ensuring a seamless experience for our Dutch-speaking clients.

Key Responsibilities

• Provide support to the sales team by managing customer inquiries and service requests in Dutch.
• Assist in processing orders, maintaining customer data, and following up on sales leads.
• Prepare sales reports and assist in developing sales strategies to enhance overall performance.
• Collaborate with various departments to ensure a smooth sales process and fulfill customer needs.
• Maintain accurate records of customer interactions in the CRM system.
• Stay informed about product knowledge and industry trends to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Customer Support Representative fluent in Danish and English, with the added benefit of relocation to Sofia, Bulgaria. This position is ideal for individuals looking to expand their horizons in a vibrant city while providing outstanding support to our customers. You will play a vital role in ensuring Danish-speaking clients receive exceptional service and assistance with their inquiries.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels, including phone, email, and chat.
• Address customer inquiries regarding products, services, and policies promptly and accurately.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain thorough documentation of customer interactions and feedback in our CRM system.
• Collaborate with different departments to facilitate effective solutions and enhance the customer experience.
• Stay updated on product knowledge, services, and industry trends to provide the best possible support.

Requirements

Mercier Consultancy MD is seeking a skilled Content Moderator fluent in Polish, Czech, or Slovak, alongside English, to join our team in Sofia, Bulgaria! This role includes a paid relocation package, making it an ideal opportunity for individuals looking to embrace a new cultural experience while playing a critical role in maintaining a safe online community. In this position, you will be responsible for moderating user-generated content to ensure it adheres to community standards and guidelines.

Key Responsibilities

• Moderate and evaluate online content in Polish, Czech, or Slovak, as well as English, to ensure compliance with community guidelines.
• Classify and assess content according to established moderation policies.
• Identify and report inappropriate content or policy violations to the necessary teams.
• Provide insights on content trends and user engagement to improve moderation strategies.
• Collaborate with colleagues to enhance content moderation processes.
• Remain up-to-date on company policies regarding content moderation and community interaction.

Requirements

Mercier Consultancy MD is excited to present a remarkable opportunity to kickstart your technical career with Proximus, including a paid relocation package. This position is ideal for motivated individuals looking to advance their technical skills in a dynamic and innovative environment. As part of the Proximus team, you'll be at the forefront of cutting-edge technology and customer service, helping to shape the future of telecommunications.

Key Responsibilities

• Engage in comprehensive training programs to develop technical knowledge and skills relevant to the telecommunications sector.
• Support and assist customers with technical inquiries and troubleshooting to enhance their experience.
• Collaborate with experienced professionals and participate in projects that drive service improvements and operational excellence.
• Document and report on technical issues, contributing to ongoing improvement initiatives.
• Stay informed on the latest technologies, products, and services offered by Proximus to provide informed support.

Requirements

Start your career as an Inbound Sales Advisor with Mercier Consultancy MD! We are offering an exciting opportunity for enthusiastic individuals to join our team. If you are looking to kickstart your sales career and are open to relocation, we will cover your moving expenses! As an Inbound Sales Advisor, you will be the first point of contact for our clients, assisting them in identifying their needs and providing them with the best solutions.

Key Responsibilities

• Respond to inbound inquiries from potential customers, understanding their requirements and providing tailored solutions.
• Engage with customers via phone, email, and chat, ensuring a high level of service throughout the interaction.
• Convert inquiries into sales by effectively communicating the benefits of our services.
• Maintain accurate records of customer interactions and sales in our CRM system.
• Collaborate with team members to share insights and contribute to sales strategies.
• Continuously improve product knowledge to better assist customers and support sales efforts.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Slovak Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to enhance their career in a vibrant environment while providing exceptional customer service to Slovak-speaking clients.

Responsibilities

• Assist Slovak-speaking customers through various communication channels including phone, email, and chat.
• Address inquiries related to products and services, providing clear and accurate information.
• Resolve customer complaints swiftly and effectively, ensuring a high level of customer satisfaction.
• Maintain customer interaction records in the CRM system to facilitate follow-ups and improve service quality.
• Collaborate with team members to enhance the overall customer experience.
• Stay informed about company products, promotions, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Service Agent to join our team in Bulgaria, with fully paid relocation provided. This role allows you to immerse yourself in a vibrant new culture while delivering exceptional customer support to our Norwegian-speaking clientele.

Responsibilities

• Provide support to Norwegian-speaking customers via phone, email, and chat, addressing inquiries related to products and services.
• Ensure clear communication, delivering detailed information and resolving customer issues with a friendly and professional demeanor.
• Document all customer interactions accurately within the CRM system for quality assurance and future reference.
• Collaborate with team members and internal departments to facilitate efficient problem resolution and enhance customer satisfaction.
• Stay informed about product offerings, promotions, and company policies to assist customers effectively.
• Participate in training and development opportunities to enhance your service capabilities and product knowledge.

Requirements