Location: San Francisco, CA (Hybrid - 4 days/week in-person)

Compensation: $125,000 - $200,000 (Base Salary) + Equity Participation

We are a rapidly growing, well-capitalized health tech company pioneering the use of Generative AI and Voice Agents to transform patient communication. Our platform has already handled hundreds of thousands of patient interactions across over a hundred clinics, and we are scaling fast. We are looking for a product-minded Senior Software Engineer to build and scale the intelligent systems that make exceptional healthcare accessible anytime, anywhere.

As a Senior Software Engineer, you will play a critical role in developing our AI-powered communication platform, working alongside world-class engineers and founders. You will have a high degree of autonomy and be involved in key product decisions from the ground up.

Key Responsibilities:

Senior Software Engineer (AI Healthcare Communication)

Location: San Francisco, CA

Employment Type: Full-time

Work Arrangement: Hybrid (4 days/week in-person)

About the Role

Our client is a rapidly growing, well-capitalized healthcare AI company focused on making exceptional healthcare accessible anytime, anywhere. They are building an AI-powered healthcare communication platform that uses voice agents as the first point of contact for medical practices, handling tasks from appointment scheduling to patient triage. The platform has facilitated over 30 million patient interactions and is growing rapidly (10x growth since January 2024).

They are seeking a Senior Software Engineer who is product-minded and passionate about transforming healthcare accessibility. You will be tasked with building and scaling their customizable fleet of GenAI agents (Assort OS) and working with cutting-edge AI through partnerships with companies like OpenAI and Gemini.

What You'll Do

Responsibilities and activities

·        Perform continuous monitoring of security events and alerts from EDR, SIEM, SOAR, DLP, NDR, and other security solutions.

·        Conduct initial triage and categorization of incidents as per defined playbooks.

·        Escalate confirmed incidents to L2 SOC Analysts with proper documentation.

·        Generate daily incident and alert reports for review.

·        Ensure timely closure of false positives and routine alerts.

·        Follow standard operating procedures (SOPs) for all security monitoring tasks.

Qualification & Skills:

·        Graduate in IT, Computer Science, or related field.

·        Basic understanding of security concepts, log analysis, and network fundamentals.

·        Familiarity with EDR, SIEM, or SOC workflows is preferred.

Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.  
 

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Manager, Technical Support in the Philippines.

This role is ideal for an experienced Technical Support leader who thrives in a fast-paced SaaS environment and is passionate about building high-performing teams. You'll oversee daily operations of a Technical Support team, guide escalations, implement performance metrics, and ensure exceptional customer satisfaction. By driving cross-functional collaboration and continuous improvement, you will elevate the support experience and optimize systems and workflows to keep pace with product growth. If you're both a strategic thinker and a hands-on problem solver, this role offers the opportunity to lead with impact.

Accountabilities:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: