Are you ready to swap the rain for 300 days of sunshine? We are looking for motivated Swedish speakers to join our thriving international team in Malta.

In this role, you won’t just be "working in tech"—you’ll be a digital first responder. As a Content Moderator, you will protect millions of users from scams, fraud, and harmful content, ensuring a safe and trustworthy online marketplace. This is a non-voice role (no phone calls!) focused on critical thinking and digital safety.

What You’ll Do

• Review & Moderate: Monitor user-generated content to ensure it aligns with platform policies.
• Fight Fraud: Proactively identify and block scams and suspicious activities.
• Support Users: Respond to customer inquiries via email with clarity and empathy.
• Policy Application: Stay up-to-date with evolving digital regulations and apply them to real-world scenarios.
• Independent Decision Making: Take ownership of your cases and make the final call on what stays and what goes.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team. This role offers the chance to work in beautiful Bulgaria, complete with paid relocation assistance. As a Customer Service Agent, you will provide exceptional support to our Swedish-speaking customers, ensuring their inquiries and needs are met with the highest level of service.

Responsibilities

• Assist Swedish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide detailed information about offerings, assist with account management, and handle troubleshooting requests.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Accurately document all customer interactions in the CRM system for quality assurance and continuity.
• Collaborate with team members and other departments to enhance customer service and satisfaction.
• Stay updated with product knowledge, policies, and industry trends to provide informed assistance.

Requirements

Are you fluent in Swedish and passionate about providing excellent customer service? Join a growing international team and help deliver top-notch support to customers across Europe.

As a Swedish-speaking Customer Service Representative, you’ll assist customers via phone, email, and chat, resolving inquiries, troubleshooting issues, and ensuring a positive and professional experience for every interaction.

This role is ideal for candidates who want to gain international experience while enjoying the Mediterranean lifestyle in Greece.

Your Responsibilities

• Handle customer inquiries in Swedish via phone, chat, and email
• Provide accurate information and solutions following company policies
• Resolve issues professionally and maintain high-quality service standards
• Document interactions and escalate when necessary
• Collaborate with colleagues to improve processes and workflows
• Participate in training and onboarding programs

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking professionals to work in Sofia, Bulgaria, with fully paid relocation. This role invites you to be part of a vibrant team where you will engage with clients and contribute positively to their experience while leveraging your Swedish language skills.

Key Responsibilities

• Communicate effectively with Swedish-speaking clients via phone, email, and chat to assist with their inquiries and requests.
• Provide support and accurate information about our services, helping clients make informed decisions.
• Process client requests, ensuring high levels of accuracy and attention to detail.
• Resolve customer issues and provide solutions promptly to enhance overall customer satisfaction.
• Maintain organized records of client interactions and transactions in our CRM system.
• Collaborate with various departments to ensure seamless service delivery and client support.
• Stay updated on product offerings and industry trends to provide clients with the best advice.

Requirements

On behalf of our client, a fast-growing international company within iGaming and online entertainment – we are looking for an experienced Swedish-speaking Regional CRM Manager to take full ownership of the Swedish market.

This is a senior, hands-on role for someone who truly understands Swedish player behaviour, local regulations, and CRM best practices, and who wants real influence over strategy, execution, and results.

As Regional CRM Manager, you will be responsible for shaping and executing the full customer lifecycle strategy for Sweden. Your mission is simple (but not easy): drive engagement, retention, and long-term player value through smart, compliant, and data-driven CRM initiatives.

You will work cross-functionally with product, content, design, and data teams, while acting as the go-to person for everything CRM related in your market.

Requirements

Native Swedish speaker with proven experience working with the Swedish market

Fluent in English, written and spoken

3+ years of hands-on CRM experience, preferably within iGaming, fintech, or digital entertainment

Strong understanding of Swedish user behaviour, market dynamics, and regulatory landscape

Experience working with CRM platforms such as Braze, Optimove, Salesforce, or similar

Highly data-driven mindset with experience in segmentation, A/B testing, and campaign analysis

We're looking for Swedish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

What you will bring:

• Fluency in Swedish
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide and maintain strong, professional relationships with all partners and show empathy at all times

Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

Fluency in Swedish

Very good communication skills in English

Exceptional communication & soft skills, as well as problem-solving skills

Computer knowledge/tech savviness

Resourceful, able to multitask

Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Special events as well as community & social responsibility initiatives

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Mercier Consultancy MD is thrilled to announce exciting opportunities for Swedish-speaking professionals to join our team in Greece! We offer a fully paid relocation package to help you make the transition and experience the vibrant culture of Greece while advancing your career. In these roles, you will be providing exceptional support and assistance to our Swedish-speaking clients across various sectors.

Key Responsibilities

• Respond to customer inquiries in Swedish through multiple channels including phone, email, and chat.
• Assist clients with product-related queries, service issues, and account management.
• Document and track customer interactions and inquiries accurately in our CRM system.
• Troubleshoot and resolve customer complaints while ensuring high standards of service.
• Collaborate with team members and other departments to improve the overall customer experience.
• Stay informed about product offerings, company policies, and market trends to provide the most effective assistance.

Requirements

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is excited to present an opportunity for a Svensk-engelska resekundtjänst till stöd för Booking.com! Join our team and work in beautiful Greece, where you will provide exceptional travel support services to Swedish and English-speaking clients utilizing Booking.com. Make a positive impact on clients’ travel experiences by assisting them with their booking inquiries and providing timely solutions.

Key Responsibilities

• Assist Swedish-speaking clients with their travel inquiries and bookings through phone, email, and chat.
• Provide detailed information about travel options, accommodations, and Booking.com services to help clients make informed decisions.
• Process reservations accurately, confirming all details and ensuring a smooth booking experience.
• Address customer inquiries and resolve issues efficiently while maintaining high standards of customer service.
• Maintain thorough records of client interactions and bookings in our CRM system.
• Stay informed about travel trends, popular destinations, and Booking.com offerings to provide the best support to clients.

Requirements