Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and delivering exceptional customer experiences. As a member of our customer service team, you will assist customers with inquiries related to accommodations, travel bookings, and tourism services, all while providing support in Dutch.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Dutch.
• Provide detailed information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Effectively resolve any issues or complaints, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure a seamless customer experience.
• Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who have a strong passion for travel and customer interaction. As a customer service representative, you will assist clients with various inquiries related to travel accommodations, reservations, and attractions, providing exceptional service in French.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in French.
• Provide detailed information about the company's offerings, including special promotions and travel guidelines.
• Assist customers with reservation changes, cancellations, and any special requests.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hotels and tourism partners to ensure seamless travel experiences for customers.
• Stay updated on industry trends, destination information, and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about air travel and dedicated to delivering exceptional customer service. As a part of our customer service team, you will assist clients and passengers with their inquiries, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to flight bookings, schedules, and airline services via phone, email, and live chat in French.
• Provide detailed information about flight options, baggage policies, and travel regulations.
• Assist customers with reservation changes, cancellations, and inquiries regarding special requests.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with airline and operational teams to provide real-time updates to customers.
• Stay informed about airline industry trends and service updates to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer experience. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Portuguese.
• Provide information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure seamless customer experiences.
• Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to open a position for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who possess a passion for providing exceptional service in an ever-evolving and vibrant sector. As a representative, you will engage with travelers and hospitality partners, delivering support and information in Polish to enhance the customer experience.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and hospitality services via phone, email, and live chat in Polish.
• Provide detailed information on destinations, travel packages, and special offers.
• Assist with reservation modifications, cancellations, and customer requests.
• Resolve customer issues and concerns effectively, ensuring a positive experience.
• Keep comprehensive records of customer interactions and transactions in the CRM system.
• Partner with clients and service providers to ensure seamless coordination of services.
• Stay updated on industry trends, travel regulations, and company offerings.

Requirements

Join the dynamic team at Mercier Consultancy MD as an Italian Customer Support Representative in Greece. This is a unique opportunity that not only offers the chance to assist customers in their travel experiences but also covers your flight and hotel expenses. You will be the first point of contact for our Italian-speaking clients, providing them with tailored support for their travel-related inquiries and ensuring they receive the best service possible.

Key Responsibilities

• Assist Italian-speaking customers with inquiries and bookings related to travel, including flights and accommodations.
• Provide clear, accurate information about travel packages, policies, and procedures.
• Handle customer complaints and resolve issues promptly, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Keep up-to-date with travel industry trends and company offerings to provide informed advice.
• Collaborate effectively with the sales and reservation teams to deliver seamless service.

Requirements

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Specialist in the United Kingdom.

We are seeking a service-driven Customer Support Specialist to assist travelers before and during their journey by delivering timely, empathetic, and solution-oriented support. You’ll serve as a key contact for inquiries and booking concerns, managing communications across various channels with professionalism and a focus on enhancing the customer experience. This role is best suited for someone who thrives in a fast-paced, remote environment and brings strong problem-solving skills, attention to detail, and a passion for creating exceptional service experiences. A background in travel or hospitality is highly beneficial.

Accountabilities:

Job Summary

Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate, and looking for a new challenge in the luxury travel industry.

This role is an outbound sales role, where you are proactively phoning out to new enquiries and past guests - must work out of the Aventura office. Crystal does not relocate or sponsor applicants.

Essential Job Duties

• Meet or exceed established Crystal Cruises Sales & Service standards.

• Identify sales opportunities and close sales over the phone.

• Building long-term relationships with luxury cruise customers.

• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.

• Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.

• Attending and actively participating in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.