Join the vibrant team at Mercier Consultancy MD as a Dutch Language Hospitality Reservations Agent! This is a fantastic opportunity to move to Greece and embark on a rewarding career in the hospitality industry, complete with relocation assistance. In this role, you will help Dutch-speaking clients make their vacation dreams come true by providing top-notch reservation services.

Key Responsibilities

• Engage with Dutch-speaking clients through phone, email, and chat to facilitate their hospitality bookings.
• Offer expert knowledge on various accommodations, services, and local attractions to assist clients in making informed decisions.
• Handle reservation requests with accuracy, confirming all necessary details to ensure a smooth booking experience.
• Proactively address inquiries and resolve any issues that arise during the booking process with a focus on customer satisfaction.
• Keep detailed records of customer interactions and bookings in our CRM system.
• Stay informed about industry trends in hospitality to provide clients with the best options available.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Croatian Speaking Liaison for Hotel Bookings! This role offers the opportunity to work in stunning Greece, with a paid relocation package included. As a liaison, you will facilitate hotel bookings for Croatian-speaking clients, ensuring exceptional service and effective communication throughout the booking process.

Key Responsibilities

• Assist Croatian-speaking clients with their hotel reservations through various platforms including phone, email, and chat.
• Provide comprehensive information regarding hotel options, rates, amenities, and local attractions tailored to the client's needs.
• Accurately process reservation requests while confirming all details directly with the client to prevent misunderstandings.
• Address customer inquiries and resolve booking issues promptly and professionally.
• Maintain detailed records of client interactions and reservation details using our CRM system.
• Stay informed about current trends in the hospitality industry to better serve clients.

Requirements

Join the dynamic team at Mercier Consultancy MD as a Croatian Speaking Hotel Reservations Agent! This exciting position allows you to work in beautiful Greece, with paid relocation assistance included. In this role, you will assist Croatian-speaking clients in booking their ideal hotel accommodations while providing exemplary customer service.

Key Responsibilities

• Engage with Croatian-speaking clients through phone, email, and chat to facilitate hotel reservations.
• Provide detailed information on hotel options, rates, amenities, and local attractions to help clients make informed decisions.
• Accurately process reservation requests and confirm all relevant details with clients.
• Address any inquiries or issues related to bookings promptly and professionally to ensure customer satisfaction.
• Maintain accurate records of client interactions and reservation details in our CRM system.
• Stay informed about industry trends and hotel offerings to provide the best recommendations to clients.

Requirements

Move to Improve and bring the company forward

Curiosity and drive to change quickly is in our DNA. A legacy from our founders, the culture of innovation has made DOF one of the most exciting places to work. An important part of the DOF culture is to learn from the experienced and skilled people we are so fortunate to recruit. If you feel that you can contribute and make us better, we promise you that we are always open to ideas and innovation. In DOF you can make a difference in an environment ready to solve problems and implement good ideas quickly. And who knows? Perhaps you will learn something from your new colleagues, as well.

We offer exciting activities and plenty of opportunity to grow. Our experts will help you to develop your knowledge, skills, and experience in DOF’s core activities.

Join us as our new Crewing and Travel Coordinator

We are looking for another member to join our Operations - Project Delivery Team in Houston, Texas. Our working environment consists of highly educated, skilled, positive, innovative, and enthusiastic employees.

If you are a team player who would like to work closely with people from different parts of the world , we would love for you to apply.

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for Booking.com, tailored for individuals based in Greece. This role is perfect for those who are passionate about travel and hospitality and are committed to providing outstanding customer service. As a customer service representative, you will assist clients in German, addressing inquiries and ensuring a seamless booking experience.

Key Responsibilities

• Handle customer inquiries related to bookings, accommodations, and travel plans via phone, email, and chat in German.
• Provide customers with clear information regarding reservation details, pricing, and availability.
• Assist customers in making new bookings, modifying existing reservations, and resolving any issues they may encounter.
• Effectively manage customer complaints or concerns, ensuring high levels of satisfaction and loyalty.
• Accurately document all customer interactions and feedback in the CRM system.
• Stay updated on the latest services, promotions, and policies related to Booking.com to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com, working remotely from Greece. This role is perfect for individuals who enjoy helping customers plan their travel experiences and are dedicated to providing world-class customer service. As a representative, you will assist clients in Croatian, addressing their inquiries and ensuring they have an exceptional experience using Booking.com.

Key Responsibilities

• Handle customer inquiries related to travel bookings, accommodations, and services via phone, email, and chat in Croatian.
• Provide detailed information regarding reservation processes, cancellation policies, and promotional offers.
• Assist customers with modifications to their bookings, ensuring a smooth and seamless experience.
• Effectively resolve issues and complaints, maintaining a focus on customer satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay updated on trends in the travel industry and Booking.com offerings to better assist customers.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Czech Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and dedicated to delivering outstanding customer experiences. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Czech.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel packages, and tourism activities via phone, email, and live chat in Czech.
• Provide detailed information on available services, special offers, and travel guidelines.
• Assist customers with reservation changes, cancellations, and handling special requests.
• Resolve customer complaints in a quick and effective manner, ensuring high levels of satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure a seamless customer experience.
• Stay updated on travel trends, destinations, and company promotions to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who love travel and have a passion for providing outstanding customer service. As a member of our customer service team, you will assist clients with their inquiries related to travel accommodations, bookings, and tourist experiences, all while communicating effectively in Polish.

Key Responsibilities

• Handle customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in Polish.
• Provide accurate information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure seamless customer experiences.
• Stay informed about travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals passionate about travel and dedicated to providing outstanding customer service. As a representative, you will assist clients with inquiries regarding travel accommodations, bookings, and tourism services, all while communicating effectively in Nordic languages.

Key Responsibilities

• Manage customer inquiries about hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Nordic languages.
• Provide detailed information on available services, promotions, and local attractions.
• Assist customers with reservation management, changes, cancellations, and special requests.
• Resolve customer complaints and issues with a courteous and effective approach.
• Document all interactions accurately in the CRM system for future reference.
• Coordinate with hotels and tourism partners to ensure seamless customer experiences.
• Stay informed about travel trends, destination updates, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a passion for travel and a commitment to providing outstanding customer service, this position is perfect for you. In this role, you will assist clients with their inquiries related to travel accommodations, bookings, and tourism services across various platforms, all while providing excellent service in French.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in French.
• Provide detailed information on available services, promotions, and travel guidelines to enhance customer experiences.
• Assist customers with reservation changes, cancellations, and special requests, ensuring all needs are met.
• Resolve any customer complaints promptly and courteously, maintaining high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hospitality partners and tourism boards to ensure seamless service delivery for customers.
• Stay informed about travel trends, destinations, and industry best practices to provide relevant information to customers.

Requirements