Mercier Consultancy MD is excited to offer opportunities for Dutch Speaking professionals in Sofia, Bulgaria! This vibrant city serves as an excellent backdrop for individuals looking to further their careers while experiencing a rich cultural environment. You will have the chance to work in a dynamic team, contributing to various projects that cater to Dutch-speaking clients and communities.

Key Responsibilities

• Engage with clients and stakeholders in Dutch to provide exceptional support and services.
• Assist in projects that require Dutch language expertise, whether through moderation, content creation, or customer support.
• Collaborate with cross-functional teams to enhance the quality of services offered to our Dutch-speaking clientele.
• Participate in meetings and discussions to provide insights and recommendations based on Dutch market trends.
• Contribute to the development and implementation of strategies tailored to Dutch-speaking users.

Requirements

We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.

Requirements

Responsibilities:

1-     Presale function:

·        Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.).

·        Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.

·        Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.

·        Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions.

2-     Solution Architect function:

·        Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform).

·        Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform.

·        Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.

We are looking for a Senior Jira Expert - Software Integrator to join our team of Integrators Consultants in Cairo, Egypt and to work mainly in Enterprise Implementation Environments (Banks, Telecom, Airlines, Governments, etc.) with main focus on Atlassian and Jira related projects.

Requirements

Responsibilities:

·        Implement Jira Software, Confluence, Jira Service Management & related Atlassian products for Infosysta Clients as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC/ALM, DevOps, Task Management, and more.

·        Configure & Integrate Jira & related Atlassian products with Client systems.

·        Provide Customer Support on-site or remote with high Quality of Service on Atlassian. Products (Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, etc.).

·        Collaborate actively with Developers & Technical Analysts in Infosysta in order to deliver the final project for Clients.

·        Accountable on high Quality of Service and Customer satisfaction.

·        Collect functional and technical requirements from Client when needed and write the technical specifications document.

·        Install, configure and run different tools integrated with Jira & Confluence.

·        Functional & Technical administration of Jira and Confluence.

Mercier Consultancy MD is thrilled to offer exciting job opportunities for Polish speaking professionals in Bulgaria, complete with a fully paid relocation package! This is a fantastic chance to take your career to new heights while enjoying the vibrant culture and beautiful landscapes of Bulgaria. We are looking for passionate individuals who are ready to make a difference in a dynamic work environment.

Key Responsibilities

• Engage with Polish-speaking clients, providing exceptional service and support across various channels.
• Assist customers with inquiries, product information, and service-related questions.
• Document customer interactions accurately within our CRM system to ensure consistency and quality of service.
• Work collaboratively with different teams to facilitate smooth operations and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer support skills.
• Stay updated on best practices and emerging trends in customer service and Polish market needs.

Requirements

As Telesales Team Manager, you'll be the guiding force for a team of Telesales representatives who are passionate about providing top-notch service to our customers. Your mission will be to inspire and support your team as they engage in meaningful conversations with potential clients, all while driving new business sales.

Reporting directly to the Fleet Sales Manager, you'll take charge of motivating your team to hit those all-important targets and maintain our high service standards. You'll be involved in analysing performance metrics, celebrating successes, and identifying areas for growth.

Your role goes beyond numbers; you're a coach, a mentor, and an encouraging presence. You’ll embody our customer-first philosophy and play a crucial part in our continued success!

Duties & Responsibilities

Mercier Consultancy MD is thrilled to announce exciting opportunities for Slovak Speaking professionals to join our team in Sofia, Bulgaria! If you’re looking for a fresh start in a vibrant city with a fully paid relocation package, this is the perfect chance to enhance your career while experiencing a new culture.

About the Role

In this position, you will be working in a dynamic environment where your linguistic skills will be utilized to support our Slovak-speaking clients across various sectors. You will play a vital role in ensuring excellent customer service and communication.

Key Responsibilities

• Provide exceptional support to Slovak-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and problem-solving in a timely and professional manner.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to enhance customer satisfaction and quality of service.
• Stay knowledgeable about products, services, and best practices to provide informed advice and assistance.

Requirements

As Telematics Sales Team Leader, you'll be the guiding force for a team of Telesales representatives who are passionate about providing top-notch service to our customers. Your mission will be to inspire and support your team as they engage in meaningful conversations with potential clients, all while driving new business sales.

Reporting directly to the Fleet Sales Manager, you'll take charge of motivating your team to hit those all-important targets and maintain our high service standards. You'll be involved in analysing performance metrics, celebrating successes, and identifying areas for growth.

Your role goes beyond numbers; you're a coach, a mentor, and an encouraging presence. You’ll embody our customer-first philosophy and play a crucial part in our continued success!

Duties & Responsibilities

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Danish Speaking professionals looking for a career move to Bulgaria! We are offering fully paid relocation packages to the right candidates. This position is perfect for individuals who want to join a dynamic team in a vibrant location while making a significant impact in our organization.

Key Responsibilities

• Utilize your fluency in Danish to communicate effectively with customers and clients across various platforms.
• Provide exceptional support and assistance, addressing inquiries and resolving issues efficiently.
• Collaborate with team members to ensure the highest quality of service is delivered.
• Document interactions and follow up on client requests in a timely manner.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to team objectives and help foster a positive working environment.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about media content and are dedicated to providing exceptional support to our clients. As a representative, you will assist customers in navigating our services while communicating effectively in Polish, ensuring they have an enjoyable experience.

Key Responsibilities

• Handle customer inquiries related to media and entertainment services, content subscriptions, and account management via phone, email, and chat in Polish.
• Provide guidance on service features, help troubleshoot technical issues, and address customer concerns.
• Assist customers with setting up accounts, managing subscriptions, and resolving billing inquiries.
• Document customer interactions accurately and follow through on outstanding issues.
• Collaborate with various teams to enhance the quality of service provided to customers.
• Stay updated on the latest media trends and platform developments to inform and engage customers.

Requirements

We have a fantastic opportunity for you to join our new Fleet Specialist Team in Burnley town centre. In this exciting position, you will reach out to our existing, valued customers to discuss their day to day fleet needs and how we can offer a wide range of products to help reduce costs, admin, and time. You will be sales focused and have a consultative approach when speaking to our customers.

Like many of our current Reps you may not have worked in Sales previously, but we’ll provide you with all the skills and knowledge you’ll need to succeed!

Duties & Responsibilities

• Maintain a full understanding of our product offerings and the market.
• Plan & prioritise sales activities
• Maintain and develop new customers through appropriate sales methods
• Deliver a high quality of service, increasing business growth, and customer satisfaction.
• Respond to and follow up sales enquiries using appropriate methods.
• Log information on calls and update all customer records on our CRM system.

• Any other duties as may be reasonably required.

Requirements

We know that sometimes people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!