Mercier Consultancy MD is delighted to announce a vacancy for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about media content and are dedicated to providing exceptional support to our clients. As a representative, you will assist customers in navigating our services while communicating effectively in Polish, ensuring they have an enjoyable experience.

Key Responsibilities

• Handle customer inquiries related to media and entertainment services, content subscriptions, and account management via phone, email, and chat in Polish.
• Provide guidance on service features, help troubleshoot technical issues, and address customer concerns.
• Assist customers with setting up accounts, managing subscriptions, and resolving billing inquiries.
• Document customer interactions accurately and follow through on outstanding issues.
• Collaborate with various teams to enhance the quality of service provided to customers.
• Stay updated on the latest media trends and platform developments to inform and engage customers.

Requirements

We are hiring on behalf of our client, a Media executive, who will serve as the liaison between the marketing agency and media outlets, with a primary focus on expanding their media outlet network. Responsibilities include conducting research on media outlets across regions, maintaining an organized media database and cultivating strong relationships with media personnel to ensure optimal coverage for our clients.

RESPONSIBILITIES:

• Act as the primary liaison between the marketing agency and media representatives to broaden our media outlet network.
  
• Conduct comprehensive research to identify media outlets that align with clients' target audience and geos they aim to reach.
  
• Maintain an up-to-date and meticulously organized media database containing precise and detailed information.
  
• Cultivate strong and enduring relationships with media personnel to facilitate smooth communication and secure optimal media coverage for clients.
  
• Stay informed on media trends and coverage to uncover opportunities for client exposure.
  
• Manage additional PR tasks and activities as needed to meet client requirements.
  

Requirements