(Chinese and English) Customer Success Specialist (Taiwan, remote)
Who are we?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
- Assist and onboard new customers
- Develop digital marketing strategies
- Provide weekly, bi-monthly, or monthly strategic guidance to customers
- Ensure smooth customer engagement through proactive outreach
- Offer best practices on product usage and marketing strategies
- Keep customers updated on product releases and new features
- Identify and escalate issues to the appropriate teams
What you need to succeed in this role: