Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

Mobile Specialists work hand in hand with our retail partners, representing AT&T in a store-within-a-store concept. This role demands active customer engagement and showcasing product benefits. The ideal candidate enjoys connecting with customers, thrives in a fast-paced environment, and consistently exceeds performance targets through outstanding sales and service.

Location: Gypsum, CO

Key Responsibilities

• Create and execute effective sales strategies to attract new customers
• Engage customers and present our products and services in a busy retail setting
• Uphold AT&T standards and keep compliance at the forefront of every interaction
• Build rapport, trust, and loyalty with customers by providing personalized service
• Our ideal candidate is friendly, customer-centric, and is eager to develop new skills

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Retail industry. This role is ideal for individuals who have a passion for customer engagement and are enthusiastic about providing exceptional service. As a customer service representative, you will assist clients with inquiries related to products, services, and retail experiences, all while communicating effectively in Slovenian.

Key Responsibilities

• Manage customer inquiries regarding retail products, order processing, and service inquiries via phone, email, and chat in Slovenian.
• Provide detailed information on product availability, pricing, discounts, and ongoing promotions.
• Assist customers with their orders, including changes, cancellations, and returns.
• Resolve any customer complaints or concerns efficiently to ensure a positive experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to enhance the customer experience and streamline processes.
• Remain updated on product knowledge and retail trends to assist customers effectively.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing exceptional customer support. As a representative, you will assist customers navigating their inquiries related to shipping, supply chain management, and operational processes while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Portuguese.
• Provide accurate and timely information regarding shipping rates, delivery timelines, and customs processes.
• Assist customers in resolving issues and coordinating with relevant teams for solutions.
• Document all customer interactions meticulously in our CRM system.
• Collaborate with internal departments to ensure effective communication and service resolution.
• Stay informed about industry trends and best practices to enhance customer support.

Requirements

Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the Construction industry. This role is perfect for individuals who are passionate about building and construction and enjoy providing excellent customer service. You will assist customers with their inquiries, guide them through the available services, and ensure a smooth experience throughout their engagement with our construction projects.

Key Responsibilities

• Handle customer inquiries related to construction services, project details, and timelines via phone, email, and chat in Danish.
• Provide information on construction materials, processes, and consultation services.
• Assist customers with service scheduling, updates, and modifications to existing projects.
• Resolve issues and address any concerns raised by customers efficiently and professionally.
• Document customer interactions and maintain accurate records in our CRM system.
• Work collaboratively with project managers and teams to ensure customer satisfaction and service delivery.
• Stay updated on construction industry trends and standards to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the telecommunications industry. If you have a passion for technology and a commitment to providing excellent customer service, this role is perfect for you. As a customer service representative, you will assist clients with their inquiries and help ensure a positive experience, communicating effectively in Spanish.

Key Responsibilities

• Respond to customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Spanish.
• Assist customers with account management, including billing inquiries, service changes, and new installations.
• Provide accurate information regarding product features, current promotions, and service availability.
• Resolve customer complaints and technical issues promptly and professionally to enhance customer satisfaction.
• Document all customer interactions meticulously in the CRM system to ensure accurate records.
• Collaborate with internal departments to improve service delivery and customer engagement.
• Stay informed about the latest products, services, and industry trends to provide effective support and recommendations.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Italian Speaking Customer Service Representatives in the Real Estate industry. This role is ideal for individuals who are passionate about property management and customer engagement. As a representative, you will assist clients and potential buyers in understanding real estate offerings, ensuring a high level of service in Italian.

Key Responsibilities

• Handle customer inquiries related to real estate listings, viewings, and services via phone, email, and live chat in Italian.
• Provide detailed information about properties, pricing, and market trends.
• Assist clients with scheduling appointments for viewings and responding to inquiries about the buying or renting process.
• Resolve issues and complaints effectively, ensuring customer satisfaction throughout their journey.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with real estate agents and other team members to enhance the overall customer experience.
• Stay informed about industry developments and agent offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives in the social media industry. This is a fantastic opportunity for individuals who are passionate about social connectivity and customer engagement. As a member of our customer service team, you will assist users in navigating the platform, resolving issues, and providing a high level of support in German.

Key Responsibilities

• Respond to customer inquiries regarding social media platform functionalities, account management, and content policies via phone, email, and chat in German.
• Assist users in troubleshooting account issues and provide step-by-step guidance.
• Educate customers about platform features and best practices for engagement.
• Document all customer interactions accurately for follow-up and reporting purposes.
• Work closely with technical teams to address and resolve customer issues.
• Stay updated on social media trends and company updates to effectively assist users.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about vehicles and customer service excellence. As a key part of our team, you will assist customers with their inquiries related to automotive products and services, providing support in German while ensuring a top-notch experience.

Key Responsibilities

• Manage customer inquiries regarding automotive products, services, and availability through phone, email, and live chat in German.
• Provide detailed information on vehicle specifications, pricing, promotions, and warranty options.
• Assist customers with the purchase process, service appointments, and any necessary follow-ups.
• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with sales and service teams to provide seamless support to customers.
• Stay updated on automotive industry trends and company offerings to enhance customer engagements.

Requirements