Dutch Speaking Customer Experience Agent - Work in Sofia
posted by: spj_bot
Mercier Consultancy MD is looking for a Dutch Speaking Customer Experience Agent to join our team in Sofia! We are searching for enthusiastic individuals who are committed to providing excellent customer service to our Dutch-speaking clients. This role is crucial in ensuring customer satisfaction and building long-lasting relationships with our customers.
Key Responsibilities
- Provide exceptional customer support in Dutch via phone, email, and live chat, ensuring all inquiries are addressed promptly and effectively.
- Manage customer interactions, documenting inquiries and resolutions efficiently in our CRM system.
- Identify customer needs and work towards delivering tailored solutions, ensuring a smooth customer experience.
- Collect feedback from customers to inform and improve service delivery and customer satisfaction.
- Collaborate with colleagues to share insights and develop best practices for enhancing customer support.
- Stay well-informed about our products, services, and industry trends in order to provide accurate information to customers.
Requirements