CRM

Nordic Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for Nordic Speaking Customer Service Representatives in the Energy (Oil & Gas) industry. This role is perfect for individuals who have a passion for energy solutions and want to provide high-quality support to customers. You’ll be responsible for assisting clients with inquiries related to energy products and services while communicating in one of the Nordic languages.


Key Responsibilities

  • Handle customer inquiries regarding energy services, product specifications, and account issues via phone, email, and chat in a Nordic language.
  • Provide accurate and timely information on energy solutions, pricing, and contractual details.
  • Assist customers with service requests, troubleshooting, and resolving any issues effectively.
  • Document customer interactions meticulously to ensure continuity of service and support.
  • Collaborate with operational and technical teams to address complex service challenges.
  • Stay updated on industry trends and company offerings to enhance customer interactions.

Requirements

Job Skills

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Nordic Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to open applications for the role of Nordic Speaking Customer Service Representatives in the construction industry. This position is perfect for individuals who are enthusiastic about providing customer support in a dynamic and growing sector. You will play a key role in assisting clients across the Nordic region with their inquiries and ensuring they receive top-notch service while communicating in their native languages.


Key Responsibilities

  • Handle customer inquiries related to construction services and products via phone, email, and chat in various Nordic languages.
  • Provide information on project specifications, pricing, and timelines.
  • Assist customers with order processing and any changes required during the project lifecycle.
  • Resolve customer complaints and issues promptly with a focus on achieving customer satisfaction.
  • Document customer interactions meticulously to maintain comprehensive records.
  • Work collaboratively with sales and project management teams to enhance customer service delivery.
  • Stay updated on industry trends and best practices to effectively assist clients.

Requirements

Job Skills

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Nordic Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an exceptional opportunity for Nordic Speaking Customer Service Representatives in the biotechnology industry. In this role, you will support clients and healthcare professionals by providing them with vital assistance related to biotechnology products and services. If you are passionate about customer service and the life sciences sector, this position will allow you to make a meaningful impact while communicating in Nordic languages.


Key Responsibilities

  • Manage customer inquiries regarding biotechnology solutions via phone, email, and live chat in Nordic languages.
  • Provide detailed information on products, usage guidelines, and compliance as needed.
  • Assist in resolving technical issues, liaising with technical teams to facilitate solutions.
  • Accurately document customer interactions and feedback in our CRM system.
  • Collaborate effectively with internal departments to enhance customer satisfaction and product delivery.
  • Participate in ongoing training to stay updated on industry advancements and service offerings.

Requirements

Job Skills

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Nordic Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a new opening for Nordic Speaking Customer Service Representatives in the biotechnology industry. This position is perfect for individuals who are not only passionate about customer service but also interested in the advancements within the biotechnology sector. In this role, you will provide essential support to customers and partners in their native Nordic languages, ensuring a seamless experience with our innovative biotechnology products and services.


Key Responsibilities

  • Handle customer inquiries related to biotechnology products and services through phone, email, and chat in Nordic languages.
  • Educate clients on product applications, usage guidelines, and compliance requirements.
  • Assist in troubleshooting and resolving any issues related to product functionality.
  • Document all interactions clearly and follow up with customers to ensure satisfaction.
  • Work closely with internal teams to facilitate efficient service delivery and enhance customer experience.
  • Stay updated on industry trends and product knowledge to provide informed and accurate assistance.

Requirements

Job Skills

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Nordic Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is seeking dedicated Nordic Speaking Customer Service Representatives to join our team in the banking industry. This exciting position is ideal for individuals who are passionate about financial services and customer care. As a representative, you will assist clients in navigating banking products and services while providing exceptional support in one of the Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to banking products, account management, and financial services via phone, email, and chat in a Nordic language.
  • Provide accurate information regarding banking policies, procedures, and regulations.
  • Assist customers with account issues, transactions, and troubleshooting inquiries.
  • Document customer interactions thoroughly and follow up to enhance overall satisfaction.
  • Collaborate with banking teams to resolve complex issues efficiently.
  • Stay informed about new banking products and industry developments to offer the best solutions to clients.

Requirements

Job Skills

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Nordic Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a fantastic opportunity for Nordic Speaking Customer Service Representatives in the aviation industry. This position is perfect for individuals who are passionate about travel and customer service, and who are fluent in one or more Nordic languages. As a representative, you will assist travelers with their inquiries, providing support and ensuring a smooth journey in this dynamic sector.


Key Responsibilities

  • Handle customer inquiries related to aviation services, including flight bookings, cancellations, and travel policies via phone, email, and live chat in Nordic languages.
  • Provide information on flight schedules, baggage policies, and other travel-related questions.
  • Assist customers in resolving issues, from ticketing problems to special requests.
  • Document customer interactions accurately in our CRM system to ensure proper follow-up.
  • Collaborate with internal teams and airline partners to resolve customer issues quickly.
  • Stay informed about industry updates and best practices to provide accurate support.

Requirements

Job Skills

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Nordic Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce a new opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This role is perfect for enthusiastic individuals with a passion for cars and a commitment to delivering exceptional customer experiences. You will be the first point of contact for customers, assisting them with inquiries related to automotive products and services in their native Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to automotive services, vehicle specifications, and warranty information via phone, email, and chat in Nordic languages.
  • Provide information on product features, pricing, and dealer locations.
  • Assist customers with service appointments, troubleshooting vehicle issues, and processing warranty claims.
  • Resolve customer concerns promptly, ensuring a high level of satisfaction.
  • Document interactions accurately in the customer management system for follow-up and quality assurance.
  • Collaborate with sales and service teams to improve customer experience and satisfaction.
  • Stay up-to-date on automotive industry trends and company products to provide informed assistance.

Requirements

Job Skills

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Italian speaking Technical Support Agent l Remote in Greece

posted by: spj_bot

Mercier Consultancy MD is excited to offer a position for an Italian speaking Technical Support Agent working remotely from Greece. This role is perfect for individuals who have a strong technical background and are passionate about helping customers resolve technical issues related to our products. As a Technical Support Agent, you will provide critical support for our Italian-speaking clients, ensuring they receive the assistance they need in a timely and effective manner.


Key Responsibilities

  • Deliver high-quality technical support to Italian-speaking customers via phone, email, and live chat.
  • Diagnose and troubleshoot technical issues with products and software efficiently.
  • Guide customers through step-by-step solutions and provide clear instructions.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Collaborate with engineering and product teams to escalate complex technical problems.
  • Stay updated on product changes and technical developments to provide accurate assistance.

Requirements

Job Skills

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Italian Speaking Customer Support for DJI - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support Representative for DJI, working remotely from Greece. As a customer support representative for this renowned brand, you will play a crucial role in assisting customers with their inquiries related to DJI products. Your passion for technology and commitment to providing outstanding service will help elevate the customer experience.


Key Responsibilities

  • Provide exceptional customer support to Italian-speaking clients regarding DJI products and services via phone, email, and chat.
  • Assist customers with inquiries related to product features, troubleshooting, and after-sales service.
  • Facilitate the resolution of customer issues quickly and efficiently to ensure customer satisfaction.
  • Document interactions with customers accurately, keeping detailed records of inquiries and resolutions.
  • Collaborate with the technical support team to address complex issues and product inquiries.
  • Stay informed about DJI’s latest products, services, and industry trends to provide informed assistance.

Requirements

Job Skills

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Italian Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Join the exciting team at Mercier Consultancy MD as we seek enthusiastic Italian Speaking Customer Service Representatives for the telecommunications industry! This is your chance to be part of a dynamic environment where your passion for customer service will shine. In this engaging role, you'll connect with customers, providing them with the information and support they need to navigate their telecommunications needs with ease.


What You'll Do

  • Connect with customers through phone, email, and live chat, addressing their inquiries regarding telecom services, products, and plans in Italian.
  • Guide customers with service activations, troubleshooting, and billing inquiries while ensuring a smooth experience.
  • Assist clients with managing their accounts and making informed decisions on their services.
  • Tackle customer issues and complaints with empathy and efficiency, ensuring their satisfaction at every touchpoint.
  • Stay in-the-know about the latest telecommunications trends, products, and promotional offers to provide top-notch service.
  • Keep detailed records of customer interactions in our CRM system to streamline support.
  • Collaborate with your dedicated team members to improve service processes and customer experiences.

Requirements

Job Skills

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