Mercier Consultancy MD is excited to announce a position for Dutch Speaking Customer Service Representatives in the finance industry. This role is an excellent opportunity for individuals who have a passion for customer service and are skilled in providing financial product information and support. As a key member of our team, you will assist clients with their inquiries and ensure they receive top-notch service in navigating their financial needs.

Key Responsibilities

• Handle customer inquiries related to financial products and services, including account management and transaction questions, via phone, email, and chat in Dutch.
• Provide clear explanations of products, services, and policies to clients.
• Assist customers in resolving account issues and facilitate necessary follow-ups.
• Document customer interactions accurately within our CRM system to maintain comprehensive records.
• Work with compliance and risk management teams to ensure adherence to regulations and policies.
• Stay abreast of developments in the financial industry to provide informed assistance.

Requirements

Vous souhaitez mettre votre expertise technique et votre sens de l’organisation au service d’un acteur majeur du transport maritime international ? Rejoignez une équipe passionnée et participez à la performance et à la sécurité d’une flotte moderne en tant que Superintendant Navires.

Vos missions

Intégré(e) au sein du service technique, vous aurez la responsabilité globale (technique, financière et réglementaire) d’un portefeuille de navires. Vos principales missions seront :

• Gestion technique et financière : suivi des budgets, validation des commandes et optimisation des approvisionnements.
• Supervision des opérations : organisation des travaux d’escale et de carénage, sélection des prestataires et suivi qualité/coûts.
• Conformité & sécurité : garantie du respect des règles HSE, ISM et suivi des visites annuelles/classe, relations avec les autorités du pavillon et de la classe.
• Suivi opérationnel : visites régulières à bord, reporting technique et financier auprès de la direction.

Requirements

Location: Dubai, Singapore, West Africa
Contract Type: Short-term and Long-term Projects

About the Role:

Due to a number of recent contract wins, Interocean is seeking experienced Project Engineers and Subject Matter Experts (SMEs) across multiple disciplines to support upcoming MODU (Mobile Offshore Drilling Unit) shipyard projects.

We are currently hiring for both short-term and long-term assignments in Middle East, Singapore, and West Africa.

Disciplines Required:

• Structural Engineering
• Piping Engineering
• Mechanical / Drilling Equipment Engineering
• Electrical Engineering
• Well Control
• Crane & Lifting Equipment

Requirements

• Proven experience in MODU shipyard environments
• Strong technical background in one or more of the listed disciplines
• Ability to work in international locations and adapt to diverse project teams
• Excellent communication and problem-solving skills
• Relevant engineering qualifications and certifications

Benefits

Mercier Consultancy MD is excited to offer a fantastic opportunity for Nordic Speaking Customer Service Representatives in the telecommunications industry. If you are a customer-oriented individual with a passion for technology and communication, this role is tailored for you. You will provide vital support to customers, assisting them with inquiries about telecommunications products and services in their native Nordic languages.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting, through phone, email, and live chat in Nordic languages.
• Provide clear and accurate information regarding service offerings, pricing, and terms of service.
• Assist customers with account management, activation, and changes to their services.
• Resolve customer complaints and technical issues promptly, ensuring high satisfaction rates.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with technical and operational teams to enhance customer experience.
• Stay updated on telecommunications advancements and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present a job opportunity for Nordic Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is tailored for individuals who are enthusiastic about customer service and have an interest in logistics operations. In this role, you will assist clients in the Nordic region, ensuring they receive precise information and support related to their logistics needs through effective communication in their native language.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in Nordic languages (Danish, Finnish, Norwegian, or Swedish).
• Provide accurate information on service offerings, prices, and delivery timelines.
• Assist customers with order placement, changes, and issue resolution.
• Document all customer interactions accurately in the CRM system for optimal follow-up.
• Work closely with logistics teams to ensure timely communication of customer requests and service updates.
• Stay informed about industry trends and best practices to enhance the customer experience.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who enjoy helping customers navigate complex IT products and services. As a customer service representative, you will play a vital role in assisting clients with their inquiries, offering exceptional support in their native Nordic languages.

Key Responsibilities

• Respond to customer inquiries regarding IT products, services, and support via phone, email, and chat in a Nordic language.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Educate clients on feature usage, installation procedures, and best practices.
• Document customer interactions clearly and ensure follow-up on unresolved issues.
• Collaborate with technical support teams to resolve complex technical problems.
• Stay informed on the latest IT industry trends and product updates to better assist clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for Nordic Speaking Customer Service Representatives in the Food & Beverage industry. This role offers a unique opportunity for individuals passionate about customer service and the culinary world. You will be the voice of our company, assisting customers with their inquiries regarding food products, beverages, and services in the Nordic languages, ensuring they receive outstanding support and information.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, pricing, and availability via phone, email, and live chat in Nordic languages.
• Provide guidance on product usage, nutritional information, and dietary considerations.
• Resolve customer issues and complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with our sales and marketing teams to promote new products and initiatives.
• Stay updated on industry trends and product knowledge to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an exceptional opportunity for Nordic Speaking Customer Service Representatives in the biotechnology industry. In this role, you will support clients and healthcare professionals by providing them with vital assistance related to biotechnology products and services. If you are passionate about customer service and the life sciences sector, this position will allow you to make a meaningful impact while communicating in Nordic languages.

Key Responsibilities

• Manage customer inquiries regarding biotechnology solutions via phone, email, and live chat in Nordic languages.
• Provide detailed information on products, usage guidelines, and compliance as needed.
• Assist in resolving technical issues, liaising with technical teams to facilitate solutions.
• Accurately document customer interactions and feedback in our CRM system.
• Collaborate effectively with internal departments to enhance customer satisfaction and product delivery.
• Participate in ongoing training to stay updated on industry advancements and service offerings.

Requirements

Mercier Consultancy MD is seeking dedicated Nordic Speaking Customer Service Representatives to join our team in the banking industry. This exciting position is ideal for individuals who are passionate about financial services and customer care. As a representative, you will assist clients in navigating banking products and services while providing exceptional support in one of the Nordic languages.

Key Responsibilities

• Manage customer inquiries related to banking products, account management, and financial services via phone, email, and chat in a Nordic language.
• Provide accurate information regarding banking policies, procedures, and regulations.
• Assist customers with account issues, transactions, and troubleshooting inquiries.
• Document customer interactions thoroughly and follow up to enhance overall satisfaction.
• Collaborate with banking teams to resolve complex issues efficiently.
• Stay informed about new banking products and industry developments to offer the best solutions to clients.

Requirements

🌟 Join our team at Mercier Consultancy MD as we embark on an exciting journey within the Social Media industry! We're on the lookout for passionate and dynamic Italian Speaking Customer Service Representatives. If you love connecting with people and are keen on helping users navigate the vibrant world of social media, this role is perfect for you!

As a customer service representative, you will play a pivotal role in assisting our clients, ensuring their questions are answered, and their experiences are nothing short of excellent!

Key Responsibilities

• Engage with customers via phone, email, and chat in Italian, addressing inquiries about social media platforms and features.
• Guide users with troubleshooting tips, ensuring they make the most of their social media experience.
• Provide information on best practices, policies, and updates in a clear and friendly manner.
• Resolve customer complaints swiftly while keeping a positive rapport.
• Document all interactions in our CRM system, maintaining accurate records of customer feedback.
• Collaborate with internal teams to enhance service delivery and user satisfaction.
• Stay updated on the latest social media trends and features to assist clients effectively.

Requirements