Dutch Speaking Customer Service for Payment Solutions Provider - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for Dutch Speaking Customer Service Representatives at a leading Payment Solutions Provider located in Athens. This position is ideal for individuals who are enthusiastic about fintech and possess a strong commitment to delivering exceptional customer service. As a key member of our team, you will assist customers in navigating payment solutions while communicating effectively in Dutch.
Key Responsibilities
- Handle customer inquiries regarding payment solutions, transaction issues, and account management via phone, email, and chat in Dutch.
- Provide comprehensive information on services, features, and troubleshooting for customers.
- Assist clients with account setup, transactions, and payment processing inquiries.
- Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.
- Document all customer interactions accurately in the CRM system for tracking and follow-up.
- Collaborate with technical teams to address complex issues and enhance service delivery.
- Stay informed about industry trends and company offerings to provide relevant assistance to customers.
Requirements