Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the position of Engineering Consultant in Pristina, Kosovo.

Who are we looking for?

Alumil’s looking for an experienced engineering consultant, with deep market knowledge that is going to promote its systems to architectural offices and other specialized ones. In your daily routine, you will be responsible for:

• Visiting and Supporting all Architects, Consultants, Engineers with finding the best solutions to their projects
• Planning and Implementing complete commercial strategy plans
• Contributing to the sales and profits increase, by bringing new projects to the company, implementing in-direct, as well as direct sales practices
• Inspecting closely and recording the movements of competitors in his/ her area of responsibility
• Keeping CRM constantly updated with all necessary information
• Onsite reviewing of systems installation, prior to any warranty signoffs
• Technical supporting for design development of interface details

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Norwegian Technical Support Specialist within the car industry, located in vibrant Athens, Greece. This role is perfect for tech-savvy individuals who are passionate about automobiles and delight in helping customers navigate technical challenges. You will play a crucial role in providing exceptional support to Norwegian-speaking clients and ensuring they have a seamless experience with our products.

Key Responsibilities

• Assist Norwegian-speaking customers with technical inquiries related to automotive products and services through phone, email, and chat.
• Diagnose and troubleshoot technical issues, providing timely and effective solutions.
• Educate customers on product features and functionalities to enhance their usage and experience.
• Maintain accurate records of customer interactions and technical issues in the support system.
• Collaborate with the technical team to resolve more complex issues and improve product offerings.
• Stay informed about the latest automotive technologies and industry trends to provide informed guidance to customers.

Requirements

Mercier Consultancy MD is on the lookout for a passionate German Customer Support Consultant to join our dynamic team in Athens, supporting a leading telecommunications company. In this role, you will have the opportunity to help German-speaking customers navigate their telecommunications needs, ensuring they receive the best possible service every day.

Key Responsibilities

• Deliver top-notch customer support to German-speaking clients via various channels including phone, email, and chat.
• Assist customers with inquiries related to telecommunications services, billing, account issues, and technical support.
• Troubleshoot problems effectively and provide solutions in a timely manner.
• Document customer interactions comprehensively for follow-up and quality assurance.
• Collaborate with technical teams to resolve complex issues and provide a seamless customer experience.
• Stay updated on the latest products, services, and promotions to better assist customers.

Requirements

**This position is contingent on contract award**

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

**This position is contingent on contract award**

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Identify customer needs and deliver solutions that exceed expectations
• Troubleshoot technical products and applications
• Provide product guidance and support sales-related inquiries
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives for a prominent Commercial Vehicle Company based in Greece. This role is perfect for individuals who are enthusiastic about the automotive industry and eager to provide exceptional service to customers. As a customer service representative, you will assist clients in Finnish, addressing their inquiries related to commercial vehicles, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries related to commercial vehicle products, specifications, and services via phone, email, and live chat in Finnish.
• Provide accurate information about vehicle features, pricing, availability, and financing options.
• Assist customers with order placement, service appointments, and any related issues.
• Resolve customer complaints effectively, ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for future reference.
• Collaborate with internal teams, including sales and technical support, to enhance the customer experience.
• Stay informed about industry developments and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for Czech Speaking Customer Service Representatives for a leading Commercial Vehicle Manufacturer based in Greece. This position is an exciting opportunity for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support. As a customer service representative, you will assist clients in Czech, helping them with inquiries related to commercial vehicles and ensuring a positive experience.

Key Responsibilities

• Manage customer inquiries related to commercial vehicle products, services, and features via phone, email, and chat in Czech.
• Assist customers with order placements, product specifications, and technical support.
• Provide information on pricing, availability, and financing options.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with sales and technical teams to provide comprehensive support to customers.
• Stay informed about new products and industry trends to provide relevant information to customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: