Mercier Consultancy MD is seeking a dedicated Polish Speaking Customer Services Solutions Consultant to join our exceptional team. In this role, you will be instrumental in providing outstanding client support, addressing inquiries, and designing custom solutions to enhance customer satisfaction. If you are passionate about delivering top-notch service and have excellent communication skills, we want to hear from you!

Key Responsibilities

• Serve as the primary contact for Polish-speaking clients, addressing their needs and responding to inquiries promptly.
• Identify client challenges and propose tailored solutions to improve their overall service experience.
• Provide necessary training and support to clients, enabling them to maximize our service offerings.
• Collaborate with cross-functional teams to ensure successful implementation of service solutions.
• Evaluate client feedback and satisfaction, ensuring that any issues are proactively resolved.
• Keep abreast of product developments and industry trends to provide informed support to clients.

Requirements

ALUMIL, a leader in the research, development, and production of architectural aluminium systems in Europe, is searching for a dedicated Engineering Consultant to join our team.

In your role as an Engineering Consultant at ALUMIL, you'll play a crucial part in delivering cutting-edge solutions for diverse construction endeavors. Collaborating closely with architects, contractors, and technical teams, you'll ensure our aluminium systems are customized to meet the unique requirements of each project. Your contributions will not only bolster our sales and profits but also facilitate the acquisition of exciting new projects.

Your main responsibilities will include:

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Front Office Technical Advisor, with paid relocation to Sofia. This role is perfect for individuals who enjoy directly engaging with customers while providing expert technical support. As a Front Office Technical Advisor, you will be the first point of contact for clients, assisting them with their technical inquiries and ensuring they receive top-notch service.

Key Responsibilities

• Provide exceptional front office technical support to Dutch-speaking customers in person, via phone, and through digital channels.
• Diagnose and troubleshoot technical issues, working to resolve problems quickly and efficiently.
• Communicate clearly with clients, guiding them through solutions and ensuring their satisfaction.
• Document all interactions and troubleshooting steps taken in the CRM system for record keeping.
• Collaborate with technical teams to escalate unresolved issues and share customer feedback.
• Stay informed about product developments, updates, and best practices to enhance customer service.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are eager to provide excellent customer support while facilitating communication for clients and partners in Slovak. You will play a crucial role in addressing inquiries and ensuring a seamless experience for customers in the manufacturing sector.

Key Responsibilities

• Respond to customer inquiries regarding manufacturing products, services, and order status via phone, email, and chat in Slovak.
• Provide information on product specifications, pricing, and availability.
• Assist customers with order processing, changes, returns, and special requests.
• Resolve any issues and complaints quickly and professionally to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with production and logistics teams to ensure orders are fulfilled efficiently.
• Stay informed about industry trends and product developments to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Manufacturing industry. This position is ideal for individuals who are passionate about industrial solutions and committed to delivering excellent customer service. You will be responsible for assisting clients in their inquiries and providing them with the necessary support in a Nordic language of your proficiency.

Key Responsibilities

• Manage customer inquiries related to manufacturing products, services, and order status via phone, email, and live chat in the Nordic language.
• Provide detailed information on product specifications, pricing, and availability.
• Assist customers with order processing, changes, and issues related to manufacturing services.
• Resolve customer complaints and technical inquiries efficiently, ensuring high satisfaction levels.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with manufacturing teams to ensure timely and accurate service delivery.
• Stay informed about industry trends and product developments to provide effective support.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Lithuanian Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are dedicated to customer satisfaction and have an interest in the manufacturing sector. As a representative, you will be responsible for assisting customers with their inquiries and ensuring they receive the best possible service in Lithuanian.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products, services, and order statuses via phone, email, and chat in Lithuanian.
• Provide detailed information on product specifications, pricing, and availability.
• Assist customers with order placement, changes, and tracking shipment progress.
• Resolve customer issues and complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to address technical questions and enhance service delivery.
• Stay informed about industry trends and product developments to better assist clients.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives for a U.S.-Based Technology Company. This role is ideal for individuals who are enthusiastic about technology and dedicated to providing exceptional support to customers. As a representative, you will assist clients in navigating their tech-related inquiries, ensuring a seamless experience while communicating in Dutch.

Key Responsibilities

• Manage customer inquiries related to technology products and services via phone, email, and chat in Dutch.
• Provide technical support and troubleshooting assistance for a variety of software and hardware products.
• Educate customers on product features, updates, and best practices.
• Document all customer interactions accurately for quality assurance and follow-up purposes.
• Collaborate with internal teams to escalate issues and enhance service offerings.
• Stay updated on the latest technology trends and product developments to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Slovenian Speaking Customer Service Representatives in the construction industry. This position presents a fantastic opportunity for individuals who are passionate about providing top-notch customer service and have an interest in the construction sector. In this role, you will assist clients with their inquiries, offering support and information in Slovenian, ensuring a positive customer experience throughout their journey.

Key Responsibilities

• Handle customer inquiries related to construction services, projects, and product offerings via phone, email, and chat in Slovenian.
• Provide accurate information about service options, pricing, and project timelines.
• Assist customers with order management, scheduling consultations, and follow-ups.
• Resolve issues and address customer concerns efficiently, ensuring satisfaction.
• Maintain detailed records of customer interactions and document feedback in the system.
• Collaborate with project managers and construction teams to enhance service delivery and customer experience.
• Stay updated on industry trends and product developments to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives to join a British-Singaporean multinational company. This role is perfect for those who are keen to work in an international environment while delivering exceptional customer support in the Dutch language. As part of our diverse team, you will engage with customers, providing assistance and ensuring their needs are met with efficiency and professionalism.

Key Responsibilities

• Manage customer inquiries and support requests across various platforms (phone, email, chat) in Dutch.
• Provide information regarding the company’s products and services, ensuring clear communication.
• Assist customers with account management, product troubleshooting, and complaint resolution.
• Document customer interactions accurately and maintain comprehensive records in the CRM system.
• Collaborate with cross-functional teams to enhance customer satisfaction and service delivery.
• Stay updated on product developments and company policies to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Service Agent for a renowned Hong Kong-based multinational technology company. In this dynamic role, you will be instrumental in providing unparalleled support to Dutch-speaking clients, ensuring they have a seamless experience with cutting-edge technology solutions.

Responsibilities

• Engage with Dutch-speaking customers via various channels including phone, email, and live chat to address their inquiries.
• Guide customers through the technical features and functionalities of the company's technology products.
• Resolve customer issues, troubleshooting problems efficiently and effectively.
• Record and track customer interactions in the company's CRM system to facilitate continuous improvement.
• Work closely with product and engineering teams to relay customer feedback and improve service offerings.
• Stay informed on the latest product developments and industry trends to provide informed support.

Requirements