Italian Speaking Customer Service for Cybersecurity Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is proud to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This role is perfect for individuals who are passionate about technology and customer service. You will be responsible for assisting clients in navigating their cybersecurity needs while providing exceptional support in Italian.
Key Responsibilities
- Manage customer inquiries regarding cybersecurity products, services, and solutions via phone, email, and chat in Italian.
- Provide detailed information regarding product features, pricing, and usage.
- Assist customers with troubleshooting issues and guide them through the resolution process.
- Resolve complaints and technical questions thoroughly and promptly to ensure customer satisfaction.
- Document all interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with technical teams to provide accurate customer support and meet client needs.
- Stay updated on the latest cybersecurity trends and product developments to better assist clients.
Requirements