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Portuguese Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who have a passion for customer interaction and excellence in service. As a member of our customer service team, you will assist customers with their inquiries related to products, services, and experiences, all while communicating effectively in Portuguese.


Key Responsibilities

  • Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Portuguese.
  • Provide detailed information on product availability, pricing, and promotional offers.
  • Assist customers with order processing, returns, and exchanges.
  • Resolve any customer complaints and issues with a positive and solutions-oriented approach.
  • Document customer interactions accurately in the CRM system for future reference.
  • Collaborate with other departments to enhance customer satisfaction and streamline processes.
  • Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Pharmaceuticals industry

posted by: spj_bot

Mercier Consultancy MD is excited to invite applications for the position of Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are dedicated to helping others and are passionate about providing support in the healthcare sector. As a customer service representative, you will assist patients and healthcare providers with their inquiries, ensuring they receive timely and accurate information in Portuguese.


Key Responsibilities

  • Respond to customer inquiries regarding pharmaceutical products, health concerns, and medication information via phone, email, and chat in Portuguese.
  • Educate customers on drug usage, side effects, and compliance regulations.
  • Assist healthcare providers and patients in navigating prescription processes and product availability.
  • Document all customer interactions thoroughly and maintain accurate records.
  • Collaborate with internal teams to resolve customer issues and ensure satisfaction.
  • Stay informed about new pharmaceutical products and industry regulations to provide the best assistance possible.

Requirements

Job Skills

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German Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the retail industry. This is a fantastic chance for individuals who are enthusiastic about providing exceptional service and are fluent in German. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they have a seamless and enjoyable shopping experience.


Key Responsibilities

  • Respond promptly to customer inquiries about products, orders, and services via phone, email, and live chat in German.
  • Provide information regarding product availability, pricing, promotions, and store policies.
  • Assist customers with their orders, returns, and exchanges while ensuring compliance with company policies.
  • Maintain a positive and professional attitude while engaging with customers.
  • Document customer interactions and follow up as necessary to ensure satisfaction.
  • Collaborate with team members to enhance service offerings and improve customer experience.
  • Stay updated on product knowledge and retail trends to better assist customers.

Requirements

Job Skills

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Dutch Speaking Customer Service for Pharmaceuticals industry

posted by: spj_bot

Mercier Consultancy MD is proud to announce an opportunity for enthusiastic individuals to join our team as Dutch Speaking Customer Service Representatives in the pharmaceutical industry. This role is essential in providing compassionate and informed support to our clients and healthcare professionals. Your expertise in Dutch will help facilitate communication and ensure that all inquiries related to pharmaceutical products and services are addressed promptly and accurately.


Key Responsibilities

  • Handle inquiries from healthcare professionals and clients regarding pharmaceutical products and services via phone, email, and live chat in Dutch.
  • Provide detailed information about medication, dosage, side effects, and product availability.
  • Assist in resolving issues related to orders, shipments, and complaints with professionalism and empathy.
  • Maintain accurate records of customer interactions and ensure follow-up actions are taken.
  • Stay updated on pharmaceutical regulations and company policies to provide compliant responses.
  • Collaborate with internal teams such as sales and compliance to enhance customer service delivery.

Requirements

Job Skills

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