Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives for a prestigious premium home appliances company. This position is perfect for those who are enthusiastic about home technology and are committed to providing exceptional service. As a representative, you will engage with customers in German, assisting them with inquiries about products, services, and technical support, ensuring they have a premium experience.

Key Responsibilities

• Handle customer inquiries regarding premium home appliances, including product features, pricing, and availability via phone, email, and live chat in German.
• Provide technical support and troubleshooting assistance to customers experiencing issues with their appliances.
• Assist in processing orders, modifications, and returns while maintaining a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference and continuous improvement.
• Work closely with internal teams to resolve customer issues and enhance service delivery.
• Stay informed about new product launches and brand promotions to provide customers with up-to-date information.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for German Speaking Customer Service Representatives for a Gourmet Salt Company in Greece. This role is perfect for individuals who have a passion for gourmet food products and exceptional customer service skills. As a representative, you will engage with customers in German, assisting them with inquiries about gourmet salt products and ensuring a delightful shopping experience.

Key Responsibilities

• Respond to customer inquiries related to gourmet salt products, including product details, availability, and pricing via phone, email, and chat in German.
• Provide information about the uses, benefits, and recipes involving gourmet salt to enhance customer experiences.
• Assist customers with order placement, modifications, and processing returns or exchanges.
• Resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
• Accurately document all customer interactions and inquiries in the CRM system for future reference.
• Collaborate with internal teams to improve service delivery and support marketing initiatives.
• Stay informed about gourmet food trends and product innovations to provide relevant information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for German Speaking Customer Service Representatives for a leading financial services company located in Athens. This role is perfect for individuals who are detail-oriented and are passionate about providing exceptional service within the financial sector. As a customer service representative, you will assist clients with their inquiries and ensure they receive knowledgeable support in German.

Key Responsibilities

• Handle customer inquiries related to financial products and services via phone, email, and chat in German.
• Provide information on account management, investment options, and financial regulations.
• Assist customers with transaction processing, problem resolution, and account updates.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Work closely with internal teams to ensure customer issues are resolved efficiently and effectively.
• Stay informed about market trends and changes in financial services to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for German Speaking Customer Service Representatives at a leading Finance Company in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding customer support. You will be responsible for assisting clients with their financial inquiries and ensuring they receive high-quality service in German.

Key Responsibilities

• Manage customer inquiries related to financial services, products, and account details via phone, email, and chat in German.
• Provide clear and accurate information about financial products, including loans, investments, and savings accounts.
• Assist customers with account management, transaction inquiries, and troubleshooting issues.
• Resolve customer complaints efficiently while maintaining a customer-centric approach.
• Document all customer interactions accurately in the CRM system for record keeping.
• Collaborate with internal teams to enhance service delivery and resolve issues promptly.
• Stay updated on financial regulations, policies, and product offerings to ensure accurate support.

Requirements

Mercier Consultancy MD is thrilled to announce a position for German Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This is an exciting opportunity for individuals who are passionate about technology and cybersecurity, and who enjoy helping customers safeguard their online presence. In this role, you will provide support to clients in German, addressing their concerns and inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to cybersecurity products and services via phone, email, and live chat in German.
• Assist customers in troubleshooting technical issues and provide guidance on best practices for online security.
• Educate customers on product features, benefits, and usage to ensure optimal protection.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Document customer interactions accurately in the CRM system for record-keeping and analytics.
• Collaborate with the technical support team to address more complex issues and improve service delivery.
• Stay informed about cybersecurity trends, threats, and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for Booking.com, tailored for individuals based in Greece. This role is perfect for those who are passionate about travel and hospitality and are committed to providing outstanding customer service. As a customer service representative, you will assist clients in German, addressing inquiries and ensuring a seamless booking experience.

Key Responsibilities

• Handle customer inquiries related to bookings, accommodations, and travel plans via phone, email, and chat in German.
• Provide customers with clear information regarding reservation details, pricing, and availability.
• Assist customers in making new bookings, modifying existing reservations, and resolving any issues they may encounter.
• Effectively manage customer complaints or concerns, ensuring high levels of satisfaction and loyalty.
• Accurately document all customer interactions and feedback in the CRM system.
• Stay updated on the latest services, promotions, and policies related to Booking.com to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an esteemed automotive company, with the flexibility to work remotely from Greece. This role is ideal for individuals who are passionate about the automotive industry and committed to providing outstanding customer support. You will assist customers in navigating their inquiries, offering solutions while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, and repairs via phone, email, and chat in German.
• Provide expert assistance regarding vehicle features, specifications, and maintenance options.
• Help customers with scheduling service appointments and resolving service-related issues.
• Ensure customer concerns are addressed promptly, maintaining a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for reference.
• Collaborate with service and sales teams to improve the overall customer experience.
• Stay informed about automotive industry trends and company offerings to provide accurate assistance.

Requirements

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility:

• Provide customers with accurate information about the company's products, services and payments.
• Actively seeking new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
• Responding to any customer queries via email, SMS and phone
• Provide an excellent customer experience.
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.

Other responsibilities may include:

• Involvement in production of Sales reports.
• Involvement in training and mentoring of other team members.
• Assist in documentation of the team’s Operational Procedures.
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
• Execute ad hoc tasks as may be requested by the Head of New Markets.

If you are an avid auto enthusiast, join our client’s Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

Our client is looking for Danish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Be part of the change and join our client in beautiful Crete!

What you will do:

•Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands

•Utilize phone calls, e-mails and chats in order to provide a seamless customer experience

•Respond to inquiries about products and services, offering expert advice on a range of car-related matters

•Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner

•Provide accurate and effective roadside assistance

•Turn every customer into a happy customer!

•Exchange ideas and solutions with your colleagues!

•Enjoy your time in Crete!

Requirements

Fluency in Danish

• Very good use of English – both in written and spoken language

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work remotely from beautiful Greece? At Mercier Consultancy MD, we are in search of a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the incredible benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while making a significant impact in customer service.

Your Role:

• Provide exceptional support to German-speaking clients, ensuring their inquiries are resolved with professionalism and care.
• Communicate effectively through various channels including phone, email, and chat.
• Familiarize yourself with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused approach.
• Eager to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this remarkable opportunity!

Benefits