We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support.

Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches.

Key Responsibilities

Outbound (Proactive Care)

• Deliver exceptional consumer experiences
• Conduct post-purchase follow-ups and retention efforts
• Engage users for feedback, trade-in & adoption initiatives
• Cross-sell and upsell products
• Update CRM systems with consumer interactions

Inbound (Reactive Care)

• Provide first-contact resolution for inquiries and technical support
• Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
• Guide consumers on proper usage, maintenance, and best practices
• Process warranty claims, replacements, and returns
• Handle complaints empathetically and escalate when required
• Educate consumers on devices, accessories, and stick options

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent to join a leading company, with the added benefit of paid relocation to Bulgaria. In this role, you will be instrumental in providing top-tier support to our German-speaking clients, ensuring they receive the best possible service and assistance.

Responsibilities

• Assist German-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
• Provide accurate information and guidance on account management, product features, and troubleshooting.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document customer interactions thoroughly in the CRM system for quality tracking and follow-up.
• Collaborate with team members to identify improvements in service delivery and customer experience.
• Stay updated on company offerings and industry trends to effectively assist customers.

Requirements

We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

Join Our Team!

Are you fluent in German and looking for an incredible opportunity to work (remotely) from Greece? Mercier Consultancy MD is excited to announce a vacancy for a German Speaking Customer Representative. This role also comes with the benefit of paid relocation to Greece!

Embrace this chance to enjoy a vibrant lifestyle while providing top-notch customer service to our clients.

Your Role:

• Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Learn our client systems to provide accurate solutions and high-quality service.
• Work collaboratively with team members to ensure timely and efficient resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-oriented attitude.
• Eager to learn new tools and technologies suited for a remote work environment.
• Self-motivated, proactive, and able to thrive in a dynamic setting.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for an exciting new opportunity that includes paid relocation to Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the unique chance to work remotely while embracing the beautiful lifestyle that Greece has to offer, with paid relocation support to make your transition smooth and enjoyable.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our client systems to deliver high-quality services quickly and efficiently.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

Join Our Team!

Are you fluent in German and looking for an amazing opportunity to work remotely in Greece? Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Representative that includes paid relocation to Greece!

This role not only allows you to provide exceptional customer service but also to experience the vibrant culture and scenic beauty of Greece while working from home.

Your Role:

• Deliver outstanding customer support to German-speaking clients, handling their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist clients effectively.
• Become proficient in our client systems to ensure prompt and high-quality service delivery.
• Work collaboratively with team members to resolve customer issues swiftly and efficiently.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn new tools and technologies conducive to remote work.
• Self-motivated, proactive, and able to thrive in a dynamic work environment.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Logistics & Delivery Advisor to join our dynamic team in Sofia, Bulgaria. This role comes with a paid relocation package, ensuring your transition to this beautiful city is smooth and hassle-free! As a key player in our logistics operations, you will provide outstanding support to our German-speaking clients, facilitating effective communication and service.

Key Responsibilities

• Provide high-quality logistical support and customer service to German-speaking clients through various communication channels.
• Manage the coordination of shipments and ensure the timely delivery of goods while keeping clients informed of their order status.
• Handle inquiries from customers regarding their orders, shipping options, and resolve delivery challenges.
• Document all customer interactions and maintain accurate records within our systems.
• Collaborate with logistics and operational teams to improve service processes and efficiency.
• Stay up-to-date with industry developments and best practices to provide clients with knowledgeable guidance.

Requirements

Mercier Consultancy MD is looking for a German Speaking Digital Trust and Safety Specialist to join our vibrant team in Sofia, Bulgaria. In this critical role, you will be responsible for ensuring a safe and secure online environment for our users. You will be monitoring content, addressing safety concerns, and enforcing community guidelines to foster a culture of trust in our digital platforms.

Key Responsibilities

• Continuously monitor user-generated content and interactions to detect and respond to potential violations of safety standards.
• Conduct thorough investigations into reported incidents, using analytical skills to assess evidence and determine the best course of action.
• Collaborate with various teams to develop and implement policies that enhance digital safety and security.
• Prepare detailed reports on safety incidents and trends to inform management and enhance decision-making.
• Stay updated on the latest trends and challenges in digital safety to proactively improve protocols and practices.
• Engage with users to educate them about safety measures and promote responsible online behavior.

Requirements

Mercier Consultancy MD is excited to offer the position of German Speaking Customer Support Specialist, based in Sofia, with a paid relocation package! This role is ideal for individuals who are fluent in German and are passionate about providing excellent customer service. You will play a vital role in assisting German-speaking clients, ensuring they have the best experience with our services.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries and troubleshoot issues to ensure timely resolutions.
• Document customer interactions accurately to maintain records and facilitate follow-ups.
• Collaborate with other teams to escalate complex issues and ensure customer satisfaction.
• Stay informed about products and services to provide accurate guidance to customers.
• Participate in training sessions to continuously improve customer service skills.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is ideal for individuals who enjoy providing high-quality support and are passionate about the gaming industry. You will be a key player in ensuring that our German-speaking customers receive exceptional service and assistance.

Key Responsibilities

• Provide back office support for gaming-related inquiries from German-speaking customers through multiple communication channels.
• Collaborate with various teams to resolve customer issues effectively and promptly.
• Accurately document customer interactions and maintain internal records to ensure consistency and quality.
• Proactively identify and recommend improvements in operational processes to enhance customer satisfaction.
• Stay knowledgeable about gaming products, industry trends, and regulations to provide informed support.
• Engage in continuous training to develop your expertise within the gaming support field.

Requirements