Mercier Consultancy MD is thrilled to offer an outstanding opportunity for German Speaking Customer Service Professionals to work in Sofia, Bulgaria. This position includes a fully paid relocation package, making it easier for you to embark on this exciting journey while enriching your career. We are seeking motivated individuals who are committed to providing exceptional customer service and thrive in a dynamic international environment.

Key Responsibilities

• Deliver high-quality customer support in German, addressing inquiries and resolving customer issues efficiently.
• Manage and resolve complaints with a focus on customer satisfaction and retention.
• Document all customer interactions accurately in our CRM system.
• Work collaboratively with team members to create a supportive and productive work environment.
• Stay updated on company products and services to provide informed assistance to customers.
• Engage in ongoing training to develop skills and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Client Supporter for Booking.com. This exciting opportunity allows you to work in beautiful Greece while assisting German-speaking clients with their travel booking needs. If you are passionate about customer service and have a flair for communication, we want you on our team!

Key Responsibilities

• Provide exceptional client support to German-speaking customers using Booking.com via phone, email, and chat.
• Assist clients with their bookings, inquiries, and any issues they may encounter during the process.
• Resolve concerns quickly and professionally, ensuring a positive experience for all clients.
• Document and track client interactions in our CRM system for effective service management.
• Collaborate with various teams to improve service delivery and address client needs efficiently.
• Stay up-to-date on Booking.com products and features to provide accurate information to clients.

Requirements

Want to work in sunny Malta while helping protect millions of users from online scams, fraud and harmful content?

This is your opportunity to build an international career in content moderation and online safety — while living in one of Europe’s most popular expat destinations.

Why Move to Malta?

Malta is one of Europe’s fastest-growing hubs for digital services, tech and online platforms.

Living in Malta means:

• 300+ days of sunshine per year
• International work environment
• English-speaking business culture
• Strong expat community
• Mediterranean lifestyle by the sea

You gain real experience in trust & safety, compliance, online moderation and digital risk prevention — skills that are increasingly in demand across Europe.

The Role – German-Speaking Content Moderator (No Phone Calls)

As a Customer Support Agent / Content Moderator, you will:

• Review and moderate user-generated content
• Identify and prevent scams, fraud and policy violations
• Respond to customer inquiries via email (no phone support)
• Apply company guidelines and country-specific regulations
• Make independent decisions based on clear policies
• Contribute to a safer digital marketplace

You will play a direct role in protecting users and creating a secure online environment. Your decisions matter.

Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department.

This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management.

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism.
• Resolve customer concerns and complaints effectively to ensure high levels of satisfaction.
• Maintain accurate documentation of customer interactions and feedback within our CRM system.
• Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience.
• Stay up-to-date with industry trends and product knowledge to provide informed and effective support.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for individuals who are eager to provide exceptional support to our German-speaking clients while enjoying the flexibility of remote work.

Key Responsibilities

• Offer high-quality customer support to German-speaking clients through various communication channels including phone, email, and chat.
• Respond promptly and professionally to inquiries regarding products, services, and company policies.
• Skillfully handle and resolve customer complaints and issues to ensure a positive customer experience.
• Document all customer interactions accurately in our CRM system for future reference and improvement.
• Collaborate with cross-functional teams to provide comprehensive solutions and improve service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is thrilled to present an opening for a German Speaking Customer Support Representative, with a remote work option based in picturesque Greece. This role is perfect for those who are enthusiastic about providing exceptional customer service to our German-speaking clients while enjoying the beauty and culture of Greece from the comfort of their own home.

Key Responsibilities

• Offer outstanding customer support to German-speaking clients across various channels including phone, email, and live chat.
• Respond to customer inquiries regarding products, services, and policies in an accurate and professional manner.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction and loyalty.
• Document all customer interactions thoroughly in our CRM system for continuous improvement.
• Work collaboratively with other departments to address customer needs and enhance service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.

Requirements