Are you fluent in Norwegian and passionate about helping customers and business partners? Would you like to live in Greece while working in a dynamic international environment, with the flexibility to work on-site in Athens or remotely from anywhere in Greece?

We are looking for Norwegian-speaking Customer Service and Partner Support Representatives to join our growing team. You will support end-users and business partners of a leading online food delivery and quick commerce platform, ensuring high-quality service and a seamless experience.

This is a unique opportunity to gain international experience, develop your career in customer support, and enjoy life in one of Europe’s most vibrant countries.

Your Responsibilities

Customer Service:

• Handle customer inquiries via chat, email, and phone
• Assist with questions about orders, deliveries, and platform usage
• Ensure high-quality customer experiences by following internal procedures
• Participate in 10 days of paid training followed by on-the-job nesting in production

Partner Service:

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian.
• Provide clear and detailed information about menu selections, pricing, and promotions.
• Assist customers with troubleshooting delivery issues and ensuring timely resolutions.
• Address customer complaints and queries promptly, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to improve service delivery and enhance customer experience.
• Stay informed about food trends and promotions to provide relevant assistance and recommendations.

Requirements

Mercier Consultancy MD is proud to announce an opening for a German Speaking Customer Support Representative specializing in food delivery services, based in the beautiful country of Greece. This position is ideal for individuals who are passionate about customer service and food-related industries, providing excellent support to our German-speaking clients.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services.
• Address inquiries concerning orders, menu options, delivery tracking, and service policies with accuracy and professionalism.
• Resolve customer issues and complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions and feedback in our CRM system to improve service delivery.
• Collaborate with the logistics and culinary teams to enhance the overall customer experience.
• Stay informed about food safety regulations and menu updates to provide knowledgeable assistance.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Support Representative in the food delivery sector, based in beautiful Greece. This role is perfect for individuals passionate about customer service and eager to assist German-speaking clients in enjoying high-quality food delivery experiences.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services.
• Respond to inquiries about menus, order statuses, and delivery options in a timely and professional manner.
• Effectively manage and resolve customer complaints and issues to ensure high satisfaction rates.
• Document all interactions and feedback in our CRM system to help improve service delivery.
• Work closely with restaurant partners and delivery teams to coordinate services and enhance customer experiences.
• Stay updated on food delivery trends and offerings to provide informed and helpful guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a Food Delivery Platform based in Bulgaria. This role is perfect for individuals who are passionate about food and customer service, providing support to customers to ensure a delightful dining experience. As a representative, you will assist Dutch-speaking customers across various channels, ensuring their orders and inquiries are handled efficiently.

Key Responsibilities

• Manage customer inquiries related to food delivery services, order processing, and account issues via phone, email, and chat in Dutch.
• Provide information on menu items, delivery options, and promotions to customers.
• Assist with order placements, modifications, and cancellations, ensuring a seamless experience.
• Resolve customer complaints and issues promptly, demonstrating a strong commitment to customer satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and improvement purposes.
• Collaborate with logistics and support teams to ensure timely and accurate order fulfillment.
• Stay informed about the food delivery industry trends and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a dynamic food delivery platform in Greece. This position is perfect for individuals who are passionate about food delivery services and providing exceptional customer support. As a customer service representative, you will assist clients in navigating their orders and inquiries while effectively communicating in French.

Key Responsibilities

• Manage customer inquiries regarding orders, delivery issues, and account-related questions via phone, email, and chat in French.
• Provide detailed information on menu options, delivery times, and payment issues.
• Assist customers in placing orders and resolving any issues that may arise during the ordering process.
• Handle customer complaints professionally and ensure high levels of customer satisfaction.
• Accurately document all customer interactions and feedback in the CRM system.
• Collaborate with delivery teams and other departments to improve service efficiency and customer experience.
• Stay informed about the latest promotions, menus, and food delivery trends to provide effective support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives for a leading Food Delivery Platform, based in beautiful Greece. This role is ideal for individuals who are passionate about food, customer service, and experiencing a vibrant culture. As a representative, you will assist customers with their inquiries and support them in enjoying a seamless food delivery experience, all while communicating effectively in Swedish.

Key Responsibilities

• Handle customer inquiries related to food orders, delivery statuses, and account management via phone, email, and chat in Swedish.
• Provide accurate information about menu options, promotions, and delivery processes.
• Assist customers with placing orders and resolving any issues that may arise during the ordering process.
• Address customer complaints and offer solutions to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with restaurant partners and internal teams to facilitate an outstanding delivery experience.
• Stay updated on local restaurant offerings and industry trends to provide relevant insights to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Food Delivery Platform, with the possibility of working in beautiful Greece. This position is perfect for individuals who are enthusiastic about food and customer service, and who can effectively communicate with customers in Polish. As part of our team, you will assist customers in enjoying a seamless food delivery experience.

Key Responsibilities

• Handle customer inquiries regarding orders, menu options, and delivery services via phone, email, and chat in Polish.
• Provide accurate information on restaurant offerings, delivery times, and pricing.
• Assist customers with issues related to their orders, including modifications and complaints.
• Work collaboratively with delivery personnel to ensure timely and efficient service.
• Document all customer interactions and maintain detailed records in the CRM system.
• Stay informed about food safety regulations and company policies to provide accurate guidance to customers.
• Contribute to a positive work environment and team spirit among colleagues.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Food Delivery Platform, with the work location in beautiful Greece. This role is perfect for dynamic individuals who are passionate about customer service and food delivery solutions. As a representative, you will assist customers in navigating their inquiries efficiently while communicating effectively in Danish.

Key Responsibilities

• Handle customer inquiries regarding orders, delivery status, and service-related questions via phone, email, and live chat in Danish.
• Provide clients with accurate information about menu options, pricing, and promotions.
• Assist customers with order modifications, cancellations, and feedback management.
• Resolve customer complaints and issues promptly to ensure satisfaction.
• Accurately document all interactions and update customer information in the CRM system.
• Collaborate with delivery teams and restaurant partners to enhance the customer experience.
• Stay informed about the latest trends in food delivery and service offerings to better assist customers.

Requirements