Customer Support Experts – Remote from Greece

Do you want to take your career international, enjoy life in Greece, and at the same time strengthen your professional path in customer support? This position combines the flexibility of working from home with the opportunity to gain valuable international experience.

Whether you’re looking forward to sunny weekends, want to expand your language skills, or enhance your CV with global experience, this opportunity offers the ideal mix of lifestyle and professional development.

You will become part of an international team that values quality, collaboration, and personal growth.

What the roles are about

You will support customers from the German-speaking market - your mission: guide people professionally, understand their needs, and ensure a positive customer journey.

You will learn quickly, develop valuable service skills, and strengthen your communication abilities across different channels.

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, with the exciting option of paid relocation to the beautiful country of Greece. This role is tailored for those who are enthusiastic about customer service and are eager to assist French-speaking clients with their travel and booking inquiries, ensuring a pleasant and seamless experience.

Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels including phone, email, and live chat.
• Assist customers with the booking process, including making, modifying, and canceling reservations.
• Troubleshoot any booking-related issues and offer effective solutions to enhance customer satisfaction.
• Ensure accurate documentation of all customer interactions in the CRM system for ongoing support and improvement.
• Work collaboratively with other departments to resolve complex customer issues promptly.
• Stay informed on company services, policies, and promotions to provide accurate advice and information to customers.

Requirements

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Norwegian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Mercier Consultancy MD is thrilled to present an exciting opportunity for a French Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning landscapes of Greece. In this pivotal role, you will be responsible for delivering exceptional customer service to French-speaking clients, helping them navigate their travel and booking requirements with ease.

Responsibilities

• Engage with customers in French through various channels, including phone, email, and live chat to address inquiries and provide assistance.
• Support clients through the booking process, including making, modifying, or canceling reservations.
• Troubleshoot any issues related to bookings and provide effective solutions to ensure customer satisfaction.
• Document all customer interactions within the CRM system to ensure accurate record-keeping and follow-up.
• Collaborate with relevant teams to address complex customer issues and ensure they are resolved in a timely manner.
• Stay informed about company policies, promotions, and travel offerings to provide accurate and helpful information to customers.

Requirements

Looking for 300 days of sun a year?

Our client is a world leader in Contact Centre services provider and you will work with the Microsoft Customer Service team in Greece, helping Microsoft customer.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, enables shipping professionals to securely handle, integrate, and assess intricate collections of private and public shipping data. Driven by advanced machine learning and artificial intelligence technologies, the platform provides tailored, exclusive insights that support our clients in achieving performance and efficiency.

About the Role: We are looking for curious, self-driven individuals with a passion for product design and technology to join our Design team in Athens for a 6-month internship, with the possibility to extend for 18 more months (24 months total). A successful internship can lead to a permanent position. In this role, you will contribute to UX/UI design across the Signal Ocean Platform - supporting research, creating wireframes and prototypes, and helping evolve our design system within a complex, data-driven product environment. We are looking for proactive, detail-oriented team players who are eager to grow as designers in a collaborative, fast-paced setting.

At Signal, we value respect, inclusivity, and strong collaboration across all teams.

What you will do in this role:

Looking to work in Athens, Greece? We are now looking for German Speaking Customer Support Agent.

With more than 300 days of sun, this is a perfect relocation location.

Our worldwide client is looking for support agents for their Mercedes-Benz customers.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Work from home
• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Dutch
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Our client is a world leader in contact Centre services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Norwegian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits