Mercier Consultancy MD is excited to announce a vacancy for Polish Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are enthusiastic about providing assistance and support to clients seeking insurance solutions. As a customer service representative, you will utilize your fluency in Polish to effectively communicate with clients, addressing their inquiries and helping them navigate their insurance needs.

Key Responsibilities

• Manage customer inquiries related to insurance products, policies, and claims through phone, email, and chat in Polish.
• Provide clear and accurate information about coverage options and insurance procedures.
• Assist clients with policy modifications, renewals, and claims submissions.
• Resolve customer issues and complaints with professionalism and empathy.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with underwriting and claims teams to facilitate a smooth customer experience.
• Stay updated on insurance regulations and company products to provide the best service.

Requirements

Mercier Consultancy MD is excited to announce a position for Polish Speaking Customer Service Representatives in the Government & Public Sector industry. This role is ideal for individuals passionate about contributing to public service and providing assistance to citizens in their inquiries. As a representative, you will use your fluency in Polish to ensure clear communication and exceptional support to the community.

Key Responsibilities

• Manage inquiries from the public regarding government services, programs, and policies via phone, email, and chat in Polish.
• Provide accurate and timely information to assist citizens with their needs.
• Help resolve issues related to public services and ensure proper follow-up as needed.
• Document all interactions comprehensively and maintain records in the CRM system.
• Collaborate with various government departments to facilitate effective service delivery.
• Stay informed about changes in government policies and services to provide current information.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Hungarian Speaking Customer Service Representatives in the automotive industry. This role is perfect for those who are passionate about cars and providing excellent customer support. You will assist customers in navigating their automotive inquiries, ensuring they receive top-tier service and information in Hungarian.

Key Responsibilities

• Manage incoming customer inquiries regarding automotive services, products, warranties, and repair solutions via phone, email, and chat in Hungarian.
• Provide accurate information about vehicle specifications, services available, and customer policies.
• Assist customers with scheduling service appointments and managing insurance claims.
• Resolve customer concerns and complaints efficiently, demonstrating empathy and a commitment to client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with the automotive service team to ensure timely and effective resolution of service-related issues.
• Stay updated on automotive industry trends and product knowledge to enhance customer interactions.

Requirements

Join the exciting team at Mercier Consultancy MD as we seek enthusiastic Italian Speaking Customer Service Representatives for the telecommunications industry! This is your chance to be part of a dynamic environment where your passion for customer service will shine. In this engaging role, you'll connect with customers, providing them with the information and support they need to navigate their telecommunications needs with ease.

What You'll Do

• Connect with customers through phone, email, and live chat, addressing their inquiries regarding telecom services, products, and plans in Italian.
• Guide customers with service activations, troubleshooting, and billing inquiries while ensuring a smooth experience.
• Assist clients with managing their accounts and making informed decisions on their services.
• Tackle customer issues and complaints with empathy and efficiency, ensuring their satisfaction at every touchpoint.
• Stay in-the-know about the latest telecommunications trends, products, and promotional offers to provide top-notch service.
• Keep detailed records of customer interactions in our CRM system to streamline support.
• Collaborate with your dedicated team members to improve service processes and customer experiences.

Requirements

Location: New York, NY (On-site) or Remote (Pacific Time hours)

Employment Type: Full-time

About the Role

Our client is a fast-growing tech startup building the future of APIs, with over $35 million in funding from top-tier investors. They work directly with industry leaders like OpenAI, Anthropic, and Cloudflare. As a Forward Deployed Software Engineer, you'll be an Applied AI Engineer who builds and deepens the technical relationship with these critical users. This role is a dynamic mix of engineering, product, and deployment, focused on solving high-impact problems alongside the people shaping the future of AI.

To thrive here, you’ll need strong judgment, broad technical fluency, and a passion for developer experience.

What You'll Do

Mercier Consultancy MD is thrilled to offer a position for German Speaking Customer Service Representatives in the renewable energy industry. This role is an excellent opportunity for individuals passionate about sustainability and customer support. As a key member of our team, you will assist customers in navigating their inquiries related to renewable energy products and services, all while delivering exceptional support in German. Your role will be vital in promoting sustainable practices and enhancing customer satisfaction.

Key Responsibilities

• Respond to customer inquiries concerning renewable energy solutions, installation processes, and service offerings via phone, email, and live chat in German.
• Provide accurate information about renewable energy products, benefits, and available incentives.
• Assist customers through the application and installation process, addressing concerns and providing support.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain detailed documentation of customer interactions and inquiries in the database.
• Collaborate with technical and sales teams to ensure smooth service delivery.
• Stay informed about industry trends and developments to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for German Speaking Customer Service Representatives in the pharmaceuticals industry. This is an excellent chance for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients and healthcare professionals. As a representative, you'll play a crucial role in ensuring that inquiries related to pharmaceutical products and services are handled efficiently and effectively in German.

Key Responsibilities

• Respond to inquiries from clients and healthcare professionals regarding pharmaceutical products and services via phone, email, and live chat in German.
• Provide detailed information about medications, usage instructions, side effects, and availability.
• Assist in resolving customer complaints and issues with compassion and professionalism.
• Maintain accurate records of customer interactions and follow up to ensure resolution.
• Stay informed about pharmaceutical regulations and product knowledge to provide compliant responses.
• Collaborate with internal teams, such as sales and compliance, to enhance overall customer service.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Hospitality & Tourism industry. Join our dedicated team and play a vital role in enhancing the experience of travelers and guests. In this position, you will utilize your German language skills to assist customers with their inquiries, bookings, and provide exceptional support throughout their journey.

Key Responsibilities

• Handle customer inquiries related to hospitality services, travel bookings, and tourism information via phone, email, and chat in German.
• Provide knowledgeable assistance regarding hotel accommodations, itineraries, and local attractions.
• Resolve customer complaints and issues with professionalism and a positive attitude.
• Document customer interactions and keep records up to date in the CRM system.
• Work closely with hotel partners and service providers to ensure customer satisfaction.
• Stay informed about the latest trends within the hospitality and tourism industry.

Requirements

Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives to join our team in the healthcare industry. This rewarding position offers the opportunity to provide essential support to patients and healthcare providers, ensuring that all inquiries are addressed with professionalism and care. If you are fluent in German and have a passion for helping others, we want to hear from you!

Key Responsibilities

• Respond to customer inquiries related to healthcare services, products, and procedures via phone, email, and chat in German.
• Provide accurate and comprehensive information to patients and healthcare professionals regarding services and protocols.
• Assist with appointment scheduling, billing inquiries, and insurance claims.
• Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with clinical and administrative teams to facilitate exceptional service delivery.
• Stay informed about changes in healthcare regulations and policies to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for German Speaking Customer Service Representatives in the biotechnology industry. If you have a passion for customer service and a keen interest in biotechnology, this role is an ideal fit for you. As part of our team, you will provide vital support to clients and stakeholders, ensuring they receive comprehensive assistance in their inquiries using your fluency in German.

Key Responsibilities

• Handle customer inquiries related to biotechnology products and services via phone, email, and chat in German.
• Provide clear and accurate information on product features, applications, and compliance with industry standards.
• Assist customers with troubleshooting and coordinate with technical teams to resolve issues effectively.
• Maintain detailed records of customer interactions and ensure follow-up for customer satisfaction.
• Collaborate closely with sales and product development teams to enhance service delivery.
• Engage in ongoing training to keep up to date with developments in the biotechnology field.

Requirements