Mercier Consultancy MD is looking for a detail-oriented Czech Speaking Backoffice Gaming Support Specialist to join our team. In this role, you will provide essential support to our gaming operations, ensuring that customer inquiries and backend processes run smoothly. You will be responsible for assisting customers and internal teams through various channels while maintaining a focus on efficiency and problem resolution.

Key Responsibilities

• Provide backoffice support for gaming operations, including customer inquiries and administrative tasks.
• Assist Czech-speaking customers by addressing their concerns and providing accurate information regarding gaming products.
• Collaborate with the operational teams to troubleshoot issues and enhance the overall customer experience.
• Document and maintain accurate records of customer interactions and internal processes.
• Participate in continuous improvement efforts to streamline backoffice operations.
• Stay informed about industry trends and gaming product updates to effectively support clients and teams.

Requirements

We are seeking a detail-oriented and proactive Government Sales Operations Specialist to support our Federal, State, and Local government sales efforts. This role will focus on managing opportunities, quotes, deal registrations, reporting, compliance, and cross-functional collaboration with internal teams and external partners. The ideal candidate will have strong organizational skills, a keen understanding of government procurement processes, and the ability to ensure operational excellence across the entire government sales cycle.

Opportunity & Quote Management

·         Create and maintain all Federal, State, and Local government opportunities and quotes in Salesforce.

·         Administer the Government Deal Registration program, including maintaining the Deal Registration and Government Opportunity Tracker on the Teams Government page.

·         Enter opportunity, quote, and sold opportunity information by year for Federal and State & Local markets.

·         Review daily orders to ensure correct end-user ownership assignments.

·         Update open opportunities quarterly, extending dates, closing, or adding notes as required.

Government Bid & Contract Support

·         Create government bid opportunities and generate Master Dealer and Master Distribution quotes.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading online travel platform. If you are passionate about travel and committed to providing exceptional customer support, this position is ideally suited for you. In this role, you will assist customers in navigating their travel options and experiences, all while delivering outstanding service in Portuguese.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and live chat in Portuguese.
• Provide detailed information on travel options, pricing, and promotional offers available on the platform.
• Assist customers with booking processes, changes, cancellations, and special requests.
• Resolve customer issues and complaints professionally and effectively, ensuring satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with travel suppliers and partners to ensure smooth service delivery.
• Stay informed about industry trends, travel restrictions, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives for a leading global online fashion website. This role is perfect for those who have a passion for fashion and desire to provide top-notch customer support. In this position, you will engage with customers in Portuguese, helping them navigate their shopping experiences and ensuring their satisfaction with our fashion offerings.

Key Responsibilities

• Assist customers with inquiries related to orders, products, delivery, and return processes via phone, email, and chat in Portuguese.
• Provide detailed information about fashion products, including sizing, styles, and availability.
• Resolve any issues related to orders, including cancellations and exchanges, in a timely manner.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with team members to ensure seamless customer experiences.
• Stay updated on fashion trends and website promotions to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for a Portuguese Speaking Customer Service Agent for a prestigious Hong Kong-based multinational company. In this essential role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring they receive top-notch assistance with the organization’s innovative solutions.

Responsibilities

• Respond to customer inquiries and support requests through phone, email, and chat in Portuguese.
• Educate customers on the company's products and services to enhance user experience and satisfaction.
• Troubleshoot and resolve customer issues efficiently, maintaining a high level of service quality.
• Document interactions and solutions in the CRM system for tracking and improvement purposes.
• Collaborate with other teams to escalate and resolve complex technical issues when necessary.
• Maintain knowledge of product updates and industry changes to provide informed support to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who have a passion for entertainment and media services, as well as a commitment to providing exceptional customer support. In this position, you will assist clients with their inquiries and help enhance their experience in a dynamic environment.

Key Responsibilities

• Provide outstanding customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Norwegian.
• Assist customers with account management, including subscription adjustments and troubleshooting service issues.
• Share information about new releases, features, and promotional offers aimed at enhancing customer engagement.
• Efficiently resolve customer complaints and strive to ensure complete satisfaction.
• Maintain accurate documentation of customer interactions for future reference and follow-up.
• Coordinate with internal teams to improve service delivery and product offerings based on customer feedback.
• Stay current on industry trends and company products to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and technology, and who excel in providing outstanding customer support. You will assist students and clients in navigating educational platforms and resources, ensuring they have a positive experience in Norwegian.

Key Responsibilities

• Handle customer inquiries related to educational programs, e-learning tools, and course registrations via phone, email, and chat in Norwegian.
• Provide guidance on course offerings, learning resources, and platform functionalities.
• Assist customers with account management, including registration issues, course changes, and troubleshooting.
• Resolve customer complaints effectively and ensure a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with course instructors and technical teams to enhance the customer experience.
• Stay updated on new courses, educational tools, and industry trends to offer the best support to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Lithuanian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and committed to providing excellent customer support. As a customer service representative, you will communicate with clients in Lithuanian, assisting them with their telecommunications inquiries and ensuring they have a positive experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Lithuanian.
• Assist customers with account setup, billing inquiries, and service changes.
• Provide accurate and timely information regarding product features, offers, and service availability.
• Effectively resolve customer complaints and technical issues to ensure satisfaction.
• Document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to improve service delivery and enhance customer experiences.
• Stay informed about new products, services, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Lithuanian Speaking Customer Service Representatives in the Social Media industry. This is an exciting opportunity for individuals who are passionate about digital communication and social media platforms. In this role, you will support users by addressing their inquiries and providing solutions in Lithuanian, ensuring a positive experience across our social media channels.

Key Responsibilities

• Manage customer inquiries regarding social media platform features, policies, and troubleshooting via phone, email, and chat in Lithuanian.
• Assist users with account settings, privacy concerns, and content management.
• Provide timely updates on platform changes, trends, and new features.
• Resolve user complaints and issues with a focus on delivering exceptional customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to improve user experience and address issues.
• Stay informed about the latest social media developments and best practices to provide relevant guidance.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Lithuanian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is a fantastic opportunity for individuals who are enthusiastic about media and entertainment and excel in providing customer support. As a representative, you will engage with customers in Lithuanian, addressing their inquiries and ensuring they enjoy a seamless experience with our entertainment services.

Key Responsibilities

• Handle customer inquiries regarding media and entertainment products, services, and subscriptions via phone, email, and chat in Lithuanian.
• Assist customers with account management, content access, and troubleshooting issues.
• Provide information on new releases, promotions, and service updates.
• Resolve concerns and complaints efficiently, ensuring a positive customer experience.
• Document customer interactions accurately and follow up as needed.
• Collaborate with marketing and content teams to enhance customer engagement.
• Stay updated on industry trends and product offerings to effectively assist customers.

Requirements