Mercier Consultancy MD is excited to announce a unique opportunity for a Lithuanian Speaking Customer Service Agent to join our team in beautiful Bulgaria, with the benefit of paid relocation. In this role, you will be the front line of support for our Lithuanian-speaking customers, ensuring that they receive exceptional service and assistance with their inquiries.

Responsibilities

• Provide customer support in Lithuanian through various channels, including phone, email, and chat, addressing inquiries related to our products and services.
• Deliver comprehensive information about products, assist with order management, and help resolve any customer issues.
• Document customer interactions accurately in the CRM system to track feedback and ensure high-quality service.
• Work collaboratively with internal teams to escalate and resolve complex customer issues effectively.
• Stay current on product knowledge, service updates, and industry trends to provide informed advice and support to clients.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support. This role is perfect for those passionate about delivering excellent customer service to our Irish-speaking clients in a vibrant and culturally rich environment.

Responsibilities

• Assist Irish-speaking customers via phone, email, and chat, addressing inquiries related to products and services.
• Provide clear information regarding account management, transactions, and product details.
• Resolve customer complaints efficiently and professionally to ensure high satisfaction levels.
• Accurately document all customer interactions and follow-up actions in our CRM system.
• Collaborate with internal teams to enhance product knowledge and customer support processes.
• Stay informed about company updates, promotions, and industry trends to better assist clients.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Greek Speaking Customer Service Agent, offering you the chance to work in Sofia with fully paid relocation. In this pivotal role, you will be responsible for delivering outstanding customer support to our Greek-speaking clients, ensuring they receive the assistance they need in a timely and effective manner.

Responsibilities

• Provide exceptional customer service to Greek-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries regarding products and services, offering clear explanations and assistance.
• Resolve customer issues and complaints efficiently, aiming for high levels of satisfaction.
• Maintain accurate records of customer interactions in our CRM system for quality control.
• Collaborate with team members to enhance the overall customer experience and address any potential service improvements.
• Stay updated on product knowledge, company policies, and industry trends to better assist customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Are you fluent in Norwegian and passionate about helping customers and business partners? Would you like to live in Greece while working in a dynamic international environment, with the flexibility to work on-site in Athens or remotely from anywhere in Greece?

We are looking for Norwegian-speaking Customer Service and Partner Support Representatives to join our growing team. You will support end-users and business partners of a leading online food delivery and quick commerce platform, ensuring high-quality service and a seamless experience.

This is a unique opportunity to gain international experience, develop your career in customer support, and enjoy life in one of Europe’s most vibrant countries.

Your Responsibilities

Customer Service:

• Handle customer inquiries via chat, email, and phone
• Assist with questions about orders, deliveries, and platform usage
• Ensure high-quality customer experiences by following internal procedures
• Participate in 10 days of paid training followed by on-the-job nesting in production

Partner Service:

Do you speak Dutch fluently and have a passion for social media? Are you ready for an exciting opportunity to live in Athens, Greece, while working in a fast-growing international digital environment?

We are looking for Dutch-speaking Social Media Content Moderators to join the Miele project in Athens. In this role, you will ensure a safe and enjoyable online experience for users by reviewing and moderating digital content for a global platform.

This is a unique chance to combine professional growth with life in one of Europe’s most historic and vibrant capitals. From Mediterranean cuisine to weekend escapes to the Greek islands, Athens offers a lifestyle like no other.

Your Responsibilities

• Review, evaluate, and categorize social media content according to internal guidelines
• Ensure content complies with platform policies and quality standards
• Make objective decisions to maintain a safe and positive online community
• Apply content policies consistently and accurately
• Assist users via chat, email, or phone depending on project needs
• Suggest improvements to workflows and moderation processes
• Follow internal procedures and moderation guidelines at all times

Requirements

Imagine building your international career in Athens – surrounded by history, culture and Mediterranean lifestyle – while working for one of the world’s leading digital platforms.

On behalf of our client, a global online video-sharing and social media platform headquartered in the United States, we are looking for Icelandic-speaking Customer Care & Technical Support Specialists to join an on-site team in Athens.

This is an opportunity to support business customers and content creators in a dynamic, digital-first environment while living in one of Europe’s most vibrant capitals.

Why Athens?

Living and working in Athens means:

• Mediterranean climate with sunshine most of the year
• International and fast-growing professional community
• Affordable lifestyle compared to Northern Europe
• Rich culture, history and world-famous cuisine
• Weekend access to islands and beaches
• A modern city combining tradition and innovation

Your Role:

We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements